ETS EXAM – MANAGEMENT QUESTIONS & ANSWERS
The Management Process - Answer -1. Planning
2. Organizing
3. Leading
4. Controlling
Determining Courses of Action - Answer -Planning
Coordinating Activities and Resources - Answer -Organizing
Motivating and Managing People - Answer -Leading
Monitoring and Evaluating Activities - Answer -Controlling
Figurehead, leader, and liaison roles involve dealing with other people - Answer -
Interpersonal Roles
Monitor, disseminator, and spokesperson roles involve the processing of information -
Answer -Informational Roles
Entrepreneur, disturbance handler, resource allocator, and negotiator are managerial
roles primarily related to making decisions - Answer -Decision Roles
To convey ideas and information effectively to others and to receive ideas and
information effectively from others - Answer -Communication
To recognize and define problems and opportunities and then to select an appropriate
course of action to solve the problems and capitalize on the opportunities - Answer -
Decision Making
To prioritize work, to work efficiently, and to delegate appropriately - Answer -Time
Management
"Father of Scientific Management."
Replaced rule-of-thumb methods with scientifically-based work methods to eliminate
"soldiering."
Believed in selecting, training, teaching, and developing workers.
Used time studies, standards planning, exception rule, slide-rules, instruction cards, and
piece-work pay systems to control and motivate employees. - Answer -Frederick Taylor
Emphasized individual attitudes and behaviors, and group processes.
, Recognized the importance of behavioral processes in the workplace. - Answer -
Behavioral Management
Grew out of the Hawthorne studies.
Conducted by Elton Mayo and associates at Western Electric (1927-1935)
Proposed that workers respond primarily to the social context of work, including social
conditioning, group norms, and interpersonal dynamics.
Assumed that the manager's concern for workers would lead to increased worker
satisfaction and improved worker performance. - Answer -The Human Relations
Movement
everything outside an organization's boundaries—economic, legal, political, socio-
cultural, international, and technical forces. - Answer -General Environment (external)
specific groups and organizations that affect the firm. - Answer -Task Environment
(external)
Conditions and forces present and at work within an organization - Answer -Internal
Environment
A driving force that influences organizational decisions. - Answer -Uncertainty
Threat of new entrants into the market
Competitive rivalry among present competitors
Threat of substitute products
Power of buyers
Power of suppliers - Answer -Porter's Five Competitive Forces
Unexpected changes and upheavals in the environment of an organization - Answer -
Environmental Turbulence
An individual's personal beliefs regarding what is right and wrong or good and bad -
Answer -Ethics
"Eye of the beholder" or behavior that conforms to generally accepted social norms. -
Answer -Ethical behavior
People and organizations directly affected by the behaviors of an organization and that
have a stake in its performance - Answer -stakeholders
The set of obligations to behave responsibly. - Answer -social responsibility
The Management Process - Answer -1. Planning
2. Organizing
3. Leading
4. Controlling
Determining Courses of Action - Answer -Planning
Coordinating Activities and Resources - Answer -Organizing
Motivating and Managing People - Answer -Leading
Monitoring and Evaluating Activities - Answer -Controlling
Figurehead, leader, and liaison roles involve dealing with other people - Answer -
Interpersonal Roles
Monitor, disseminator, and spokesperson roles involve the processing of information -
Answer -Informational Roles
Entrepreneur, disturbance handler, resource allocator, and negotiator are managerial
roles primarily related to making decisions - Answer -Decision Roles
To convey ideas and information effectively to others and to receive ideas and
information effectively from others - Answer -Communication
To recognize and define problems and opportunities and then to select an appropriate
course of action to solve the problems and capitalize on the opportunities - Answer -
Decision Making
To prioritize work, to work efficiently, and to delegate appropriately - Answer -Time
Management
"Father of Scientific Management."
Replaced rule-of-thumb methods with scientifically-based work methods to eliminate
"soldiering."
Believed in selecting, training, teaching, and developing workers.
Used time studies, standards planning, exception rule, slide-rules, instruction cards, and
piece-work pay systems to control and motivate employees. - Answer -Frederick Taylor
Emphasized individual attitudes and behaviors, and group processes.
, Recognized the importance of behavioral processes in the workplace. - Answer -
Behavioral Management
Grew out of the Hawthorne studies.
Conducted by Elton Mayo and associates at Western Electric (1927-1935)
Proposed that workers respond primarily to the social context of work, including social
conditioning, group norms, and interpersonal dynamics.
Assumed that the manager's concern for workers would lead to increased worker
satisfaction and improved worker performance. - Answer -The Human Relations
Movement
everything outside an organization's boundaries—economic, legal, political, socio-
cultural, international, and technical forces. - Answer -General Environment (external)
specific groups and organizations that affect the firm. - Answer -Task Environment
(external)
Conditions and forces present and at work within an organization - Answer -Internal
Environment
A driving force that influences organizational decisions. - Answer -Uncertainty
Threat of new entrants into the market
Competitive rivalry among present competitors
Threat of substitute products
Power of buyers
Power of suppliers - Answer -Porter's Five Competitive Forces
Unexpected changes and upheavals in the environment of an organization - Answer -
Environmental Turbulence
An individual's personal beliefs regarding what is right and wrong or good and bad -
Answer -Ethics
"Eye of the beholder" or behavior that conforms to generally accepted social norms. -
Answer -Ethical behavior
People and organizations directly affected by the behaviors of an organization and that
have a stake in its performance - Answer -stakeholders
The set of obligations to behave responsibly. - Answer -social responsibility
