INTRODUCTION TO OPERATIONS AND
SUPPLY CHAIN MANAGEMENT: KEY
CONCEPTS AND TECHNIQUES. EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Operations - ANS The part of a business organization that is responsible for producing goods
or services.
Operations Management - ANS The management of systems or processes that create goods
and/or provide services.
Goods - ANS Physical items that include raw materials, parts, subassemblies, and final
products.
Service - ANS Activities that provide some combination of time, location, form or
psychological value.
Supply Chain - ANS A sequence of activities and organizations involved in producing and
delivering a good or service.
Feedback - ANS Measurements taken at various points in the transformation process.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Control - ANS The comparison of feedback against previously established standards to
determine if corrective action is needed.
Goods-service Continuum - ANS Products are typically neither purely service- or purely
goods-based.
Manufacturing versus Service - ANS Differences include degree of customer contact, labor
content of jobs, uniformity of input, uniformity of output, measurement of productivity,
production and delivery, quality assurance, amount of inventory, evaluation of work, and ability
to patent design.
Why Learn about Operations Management? - ANS Every aspect of business affects or is
affected by operations, providing a better understanding of the world, global dependencies,
reasons for company success or failure, and the importance of collaboration.
Basic Functions of the Business Organization - ANS Marketing, Operations, Finance.
Function Overlap - ANS Finance & operations involve budgeting, economic analysis of
investment proposals, and provision of funds; Marketing & operations involve demand data,
product and service design, competitor analysis, and lead time data.
OM and Supply Chain Career Opportunities - ANS Operations manager.
Operations manager - ANS A professional responsible for overseeing the production of goods
and services.
Supply chain manager - ANS A professional who manages and coordinates the supply chain
activities.
Production analyst - ANS A professional who analyzes production processes to improve
efficiency.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
SUPPLY CHAIN MANAGEMENT: KEY
CONCEPTS AND TECHNIQUES. EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Operations - ANS The part of a business organization that is responsible for producing goods
or services.
Operations Management - ANS The management of systems or processes that create goods
and/or provide services.
Goods - ANS Physical items that include raw materials, parts, subassemblies, and final
products.
Service - ANS Activities that provide some combination of time, location, form or
psychological value.
Supply Chain - ANS A sequence of activities and organizations involved in producing and
delivering a good or service.
Feedback - ANS Measurements taken at various points in the transformation process.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Control - ANS The comparison of feedback against previously established standards to
determine if corrective action is needed.
Goods-service Continuum - ANS Products are typically neither purely service- or purely
goods-based.
Manufacturing versus Service - ANS Differences include degree of customer contact, labor
content of jobs, uniformity of input, uniformity of output, measurement of productivity,
production and delivery, quality assurance, amount of inventory, evaluation of work, and ability
to patent design.
Why Learn about Operations Management? - ANS Every aspect of business affects or is
affected by operations, providing a better understanding of the world, global dependencies,
reasons for company success or failure, and the importance of collaboration.
Basic Functions of the Business Organization - ANS Marketing, Operations, Finance.
Function Overlap - ANS Finance & operations involve budgeting, economic analysis of
investment proposals, and provision of funds; Marketing & operations involve demand data,
product and service design, competitor analysis, and lead time data.
OM and Supply Chain Career Opportunities - ANS Operations manager.
Operations manager - ANS A professional responsible for overseeing the production of goods
and services.
Supply chain manager - ANS A professional who manages and coordinates the supply chain
activities.
Production analyst - ANS A professional who analyzes production processes to improve
efficiency.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
