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UHC Ethics and Compliance Test (NEW UPDATED VERSION) LATEST ACTUAL
EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND
ANSWERS) | GUARANTEED PASS A+ UPDATED THIS YEAR
QUESTION :When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email address? -
CORRECT ANSWER The consumer/member would not receive plan related correspondence
intended for him/her.
QUESTION :Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan? - CORRECT ANSWER
Annual Election Period (AEP)
QUESTION :Dino, an agent, received a phone call on September 29 from a consumer interested in
Medicare Advantage plans for the new plan year. Dino proceeded to verify the consumer's
Medicare eligibility, describe the costs and benefit coverage of the plan, and explained that he could
not accept an enrollment application until October 15. What did Dino do that was NOT compliant?
- CORRECT ANSWER Dino presented a plan prior to October 1.
QUESTION :Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake need to
obtain a Scope of Appointment (SOA) form? - CORRECT ANSWER Yes, he needs to obtain
an SOA from both Mr. and Mrs. Nelson.
QUESTION :Which describes the purpose of educational events? - CORRECT ANSWER
Educational events provide objective information about the Medicare program and/or health
improvement and wellness.
2026 2027 GRADED A+
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QUESTION :How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars? - CORRECT ANSWER Erin should tell Mrs. Rose that
the plan has received a "Below Average" rating.
QUESTION :Which of the following describes Permission to Contact guidelines? - CORRECT
ANSWER It is method specific (e.g., telephone, email), short term (i.e., expires when contact is
made), and event specific (i.e., limited to the products identified).
QUESTION :Julie, a consumer, is having difficulty understanding the information her agent,
Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to her cousin, who frequently assists
with her health care decisions. The next day, Victor emails Julie's cousin. Has Victor been
compliant? - CORRECT ANSWER No. Victor violated United Healthcare permission to
contact guidelines by emailing the cousin without the cousin's permission
QUESTION :Which of the individuals below would not likely have the authority to enroll a
consumer in a Medicare Advantage Plan? - CORRECT ANSWER The consumer's spouse,
who is neither a Power of Attorney nor legal guardian.
QUESTION :In which of the following situations can telephonic contact be made with a Medicare
eligible consumer? - CORRECT ANSWER When the consumer consented to be contacted for
sales activities, subsequent telephonic contact has not yet occurred, and the permission has not yet
expired.
QUESTION :Agent Jacob learns that Emily, the consumer with whom he is meeting, is the
authorized legal representative for her father. What must Jacob explain to Emily when completing
an Enrollment Application for her father? - CORRECT ANSWER Jacob must explain that
Emily will sign the Enrollment Application and must be able to provide documentation upon
request by the Plan that indicates her legal authority to enroll her father.
QUESTION :Which of the following must you not do when marketing UnitedHealthcare Medicare
Advantage or Prescription Drug Plans to consumers? - CORRECT ANSWER Provide only
those items from the plan's Enrollment Guide that are most relevant to the consumer's situation.
2026 2027 GRADED A+
UHC Ethics and Compliance Test (NEW UPDATED VERSION) LATEST ACTUAL
EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND
ANSWERS) | GUARANTEED PASS A+ UPDATED THIS YEAR
QUESTION :When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email address? -
CORRECT ANSWER The consumer/member would not receive plan related correspondence
intended for him/her.
QUESTION :Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan? - CORRECT ANSWER
Annual Election Period (AEP)
QUESTION :Dino, an agent, received a phone call on September 29 from a consumer interested in
Medicare Advantage plans for the new plan year. Dino proceeded to verify the consumer's
Medicare eligibility, describe the costs and benefit coverage of the plan, and explained that he could
not accept an enrollment application until October 15. What did Dino do that was NOT compliant?
- CORRECT ANSWER Dino presented a plan prior to October 1.
QUESTION :Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake need to
obtain a Scope of Appointment (SOA) form? - CORRECT ANSWER Yes, he needs to obtain
an SOA from both Mr. and Mrs. Nelson.
QUESTION :Which describes the purpose of educational events? - CORRECT ANSWER
Educational events provide objective information about the Medicare program and/or health
improvement and wellness.
2026 2027 GRADED A+
, 2|Page
QUESTION :How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars? - CORRECT ANSWER Erin should tell Mrs. Rose that
the plan has received a "Below Average" rating.
QUESTION :Which of the following describes Permission to Contact guidelines? - CORRECT
ANSWER It is method specific (e.g., telephone, email), short term (i.e., expires when contact is
made), and event specific (i.e., limited to the products identified).
QUESTION :Julie, a consumer, is having difficulty understanding the information her agent,
Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to her cousin, who frequently assists
with her health care decisions. The next day, Victor emails Julie's cousin. Has Victor been
compliant? - CORRECT ANSWER No. Victor violated United Healthcare permission to
contact guidelines by emailing the cousin without the cousin's permission
QUESTION :Which of the individuals below would not likely have the authority to enroll a
consumer in a Medicare Advantage Plan? - CORRECT ANSWER The consumer's spouse,
who is neither a Power of Attorney nor legal guardian.
QUESTION :In which of the following situations can telephonic contact be made with a Medicare
eligible consumer? - CORRECT ANSWER When the consumer consented to be contacted for
sales activities, subsequent telephonic contact has not yet occurred, and the permission has not yet
expired.
QUESTION :Agent Jacob learns that Emily, the consumer with whom he is meeting, is the
authorized legal representative for her father. What must Jacob explain to Emily when completing
an Enrollment Application for her father? - CORRECT ANSWER Jacob must explain that
Emily will sign the Enrollment Application and must be able to provide documentation upon
request by the Plan that indicates her legal authority to enroll her father.
QUESTION :Which of the following must you not do when marketing UnitedHealthcare Medicare
Advantage or Prescription Drug Plans to consumers? - CORRECT ANSWER Provide only
those items from the plan's Enrollment Guide that are most relevant to the consumer's situation.
2026 2027 GRADED A+
