SMHM FINAL F10 Exam with All Correct & 100%
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You must think of the Resort Business as if it were the entertainment business. Which of the
following is true? A - Offer guests a lot of variety from day to day. B - Have several different types of
restaurants on your property. C - Change the menu for each restaurant daily. D - All of the above are
true for the resort business. ✔Correct Answer-D - All of the above are true for the resort business.
A good example of a Seaside Resort would be: A - Palm Springs B - Saint Moritz C - Cape Cod D -
Monte Carlo E - Pinehurst ✔Correct Answer-C - Cape Cod
The lesson mentioned some trends for Resorts. Which of the following is one of the recent trends? A
- Increased desire for taking it easy and just lying around the pool. B - Singles resorts where children
are not allowed. C - Interest in learning experiences while vacationing. D - Desire to be frugal and
stay out of retail shops. ✔Correct Answer-C - Interest in learning experiences while vacationing
Resorts tend to become obsolete more quickly than hotel properties and it is, therefore,
recommended that a new resort property be relocated and rebuilt every 10-15 years rather than try
to refurbish the existing, dated property. A - True B - False ✔Correct Answer-B - False
The first unique characteristic of a resort operation is that it has a Visitor Market. Which of the
following would NOT be considered a segment of the visitor market? A - Education segment B -
Vacation segment C - Convention segment D - Corporate Conference segment ✔Correct Answer-A -
Education segment
According to the notes, what might be a reason why members do not want non-member functions
held at their club? A - It might lead to too many children on the premises. B - It might compromise
the image of the club. C - It might wear down the carpeting too quickly. D - It might lead to too many
requests for memberships. ✔Correct Answer-B - It might compromise the image of the club.
If your Porterhouse Steak dinner has a high Contribution Margin, but a low Menu Mix, what
classification will you assign to it, and what does that tell you about managing this item? A -
Plowhorse: Increase the price or decrease the portion size B - Dog: Remove from the menu C -
Puzzle: Decrease the price or promote it. D - Star: Possibly raise the price ✔Correct Answer-C -
Puzzle: Decrease the price or promote it
When considering your Menu Mix, you are primarily concerned with A - Your customer preferences B
- The theme of your restaurant C - Adding variety to the selections D - Assuring that you offer meat
AND vegetarian choices. ✔Correct Answer-A - Your customer preferences
According to the 14-step menu process, through how many drafts does your menu go before being
sent off to the printer? A - One B - Two C - Four D - Five ✔Correct Answer-C - Four
It is not possible for a Private Club to remain profitable if it is forced to honor F&B special requests
rather than stick to items found on the menu. A - True B - False ✔Correct Answer-B - False
Title VII of the Civil Right Act of 1964: A - Prohibits employment discrimination based on race, color,
sex, religion, and national origin. B - Regulates employment of non-U.S. citizens in the United States.
C - Allows employees to take paid time off from work for certain medical and parental reasons. D - Is
, the "emancipation proclamation for the disabled." ✔Correct Answer-A - Prohibits employment
discrimination based on race, color, sex, religion, and national origin.
Robert Jones is the pro shop manager at the Riverside Country Club. Robert gave Inez, an employee
who works at the sales counter for him, and overall excellent rating on her performance appraisal,
even though much of her performance is merely satisfactory. Robert did this because Inez is always
upbeat, positive, and always smiling and those are the characteristics that he likes to see in an
employee. Robert is guilty of the ___ error. A - Past anchoring B - Halo C - Recency D - Central
Tendency ✔Correct Answer-B - Halo
The three types of interviews are structure, semi-structured, and unstructured. A - True B - False
✔Correct Answer-A - True
You are the dining room manager of the Breezewood Country Club. You need to hire servers for the
club's restaurant. You place the following advertisement in the local paper: WAITRESSES WANTED!
Seeking young women for full and part-time shifts. No experience necessary-will train. Call Mr. Smith,
555-1234, weekdays. What is wrong with this ad? A - The ad names a specific person to call B - The
ad should not have included references to shifts. C - This ad discriminates on the basis of gender. D -
There is noting wrong with this ad. ✔Correct Answer-C - This ad discriminates on the basis of
gender.
If an employee can go to any manager within the club to appeal a disciplinary action, the club
operates a(n): A - Ombudsman system B - Hierarchical System C - Open Door Policy D - Peer-review
Board ✔Correct Answer-C - Open Door Policy
The oldest Country Club in the United States is generally thought to be which club? A - The Blueblood
Club in Boston, Massachusetts B - Haverhill Club in Haverhill, Massachusetts C - The Four Iron Club in
Stanford, Connecticut D - Somerset Club in Brookline, Massachusetts ✔Correct Answer-D -
Somerset Club in Brookline, Massachusetts
In Brian O'Reily's article "Home Away from Home", what was his primary message? A - Mr. O
suggested that you make the members feel as though you are a servant in their home. B - O
suggested that you maintain the exclusivity of your club in order to maintain a high class of member.
C - O pointed out that City Clubs are generally doing better than Country Clubs today in the U.S. D - O
believed that membership policy should be set up to include as many potential members as possible.
✔Correct Answer-D - O believed that membership policy should be set up to include as many
potential members as possible.
What trends are we seeing today that are expected to have a continuing impact on the management
of clubs? A - Telecommuting B - Lifestyle changes (like "empty nesters") C - Increased us of the
Internet D - Movement of women and minorities into the upper mmiddle class E - all of the above
✔Correct Answer-E - all of the above
The first City Club in America, built in 1836, often referred to as the "Mother of Clubs" is the: A -
Somerset Club B - Union Club C - Pacific-Union Club D - Union League Club ✔Correct Answer-B -
Union Club
Three social and economic phenomena negatively impacted the club business in America in the first
half of the 20th century. What were they? A - Women's Sufferage, Federal Income tax, and
Prohibition. B - Federal Income Tax, Prohibition, and the Stock Market Crash. C - Prohibition, Stock
Market Crash, and the Organized Labor Movement. D - Organized Labor Movement, Women's
Verified Answers |Latest Version| Already Graded A+
You must think of the Resort Business as if it were the entertainment business. Which of the
following is true? A - Offer guests a lot of variety from day to day. B - Have several different types of
restaurants on your property. C - Change the menu for each restaurant daily. D - All of the above are
true for the resort business. ✔Correct Answer-D - All of the above are true for the resort business.
A good example of a Seaside Resort would be: A - Palm Springs B - Saint Moritz C - Cape Cod D -
Monte Carlo E - Pinehurst ✔Correct Answer-C - Cape Cod
The lesson mentioned some trends for Resorts. Which of the following is one of the recent trends? A
- Increased desire for taking it easy and just lying around the pool. B - Singles resorts where children
are not allowed. C - Interest in learning experiences while vacationing. D - Desire to be frugal and
stay out of retail shops. ✔Correct Answer-C - Interest in learning experiences while vacationing
Resorts tend to become obsolete more quickly than hotel properties and it is, therefore,
recommended that a new resort property be relocated and rebuilt every 10-15 years rather than try
to refurbish the existing, dated property. A - True B - False ✔Correct Answer-B - False
The first unique characteristic of a resort operation is that it has a Visitor Market. Which of the
following would NOT be considered a segment of the visitor market? A - Education segment B -
Vacation segment C - Convention segment D - Corporate Conference segment ✔Correct Answer-A -
Education segment
According to the notes, what might be a reason why members do not want non-member functions
held at their club? A - It might lead to too many children on the premises. B - It might compromise
the image of the club. C - It might wear down the carpeting too quickly. D - It might lead to too many
requests for memberships. ✔Correct Answer-B - It might compromise the image of the club.
If your Porterhouse Steak dinner has a high Contribution Margin, but a low Menu Mix, what
classification will you assign to it, and what does that tell you about managing this item? A -
Plowhorse: Increase the price or decrease the portion size B - Dog: Remove from the menu C -
Puzzle: Decrease the price or promote it. D - Star: Possibly raise the price ✔Correct Answer-C -
Puzzle: Decrease the price or promote it
When considering your Menu Mix, you are primarily concerned with A - Your customer preferences B
- The theme of your restaurant C - Adding variety to the selections D - Assuring that you offer meat
AND vegetarian choices. ✔Correct Answer-A - Your customer preferences
According to the 14-step menu process, through how many drafts does your menu go before being
sent off to the printer? A - One B - Two C - Four D - Five ✔Correct Answer-C - Four
It is not possible for a Private Club to remain profitable if it is forced to honor F&B special requests
rather than stick to items found on the menu. A - True B - False ✔Correct Answer-B - False
Title VII of the Civil Right Act of 1964: A - Prohibits employment discrimination based on race, color,
sex, religion, and national origin. B - Regulates employment of non-U.S. citizens in the United States.
C - Allows employees to take paid time off from work for certain medical and parental reasons. D - Is
, the "emancipation proclamation for the disabled." ✔Correct Answer-A - Prohibits employment
discrimination based on race, color, sex, religion, and national origin.
Robert Jones is the pro shop manager at the Riverside Country Club. Robert gave Inez, an employee
who works at the sales counter for him, and overall excellent rating on her performance appraisal,
even though much of her performance is merely satisfactory. Robert did this because Inez is always
upbeat, positive, and always smiling and those are the characteristics that he likes to see in an
employee. Robert is guilty of the ___ error. A - Past anchoring B - Halo C - Recency D - Central
Tendency ✔Correct Answer-B - Halo
The three types of interviews are structure, semi-structured, and unstructured. A - True B - False
✔Correct Answer-A - True
You are the dining room manager of the Breezewood Country Club. You need to hire servers for the
club's restaurant. You place the following advertisement in the local paper: WAITRESSES WANTED!
Seeking young women for full and part-time shifts. No experience necessary-will train. Call Mr. Smith,
555-1234, weekdays. What is wrong with this ad? A - The ad names a specific person to call B - The
ad should not have included references to shifts. C - This ad discriminates on the basis of gender. D -
There is noting wrong with this ad. ✔Correct Answer-C - This ad discriminates on the basis of
gender.
If an employee can go to any manager within the club to appeal a disciplinary action, the club
operates a(n): A - Ombudsman system B - Hierarchical System C - Open Door Policy D - Peer-review
Board ✔Correct Answer-C - Open Door Policy
The oldest Country Club in the United States is generally thought to be which club? A - The Blueblood
Club in Boston, Massachusetts B - Haverhill Club in Haverhill, Massachusetts C - The Four Iron Club in
Stanford, Connecticut D - Somerset Club in Brookline, Massachusetts ✔Correct Answer-D -
Somerset Club in Brookline, Massachusetts
In Brian O'Reily's article "Home Away from Home", what was his primary message? A - Mr. O
suggested that you make the members feel as though you are a servant in their home. B - O
suggested that you maintain the exclusivity of your club in order to maintain a high class of member.
C - O pointed out that City Clubs are generally doing better than Country Clubs today in the U.S. D - O
believed that membership policy should be set up to include as many potential members as possible.
✔Correct Answer-D - O believed that membership policy should be set up to include as many
potential members as possible.
What trends are we seeing today that are expected to have a continuing impact on the management
of clubs? A - Telecommuting B - Lifestyle changes (like "empty nesters") C - Increased us of the
Internet D - Movement of women and minorities into the upper mmiddle class E - all of the above
✔Correct Answer-E - all of the above
The first City Club in America, built in 1836, often referred to as the "Mother of Clubs" is the: A -
Somerset Club B - Union Club C - Pacific-Union Club D - Union League Club ✔Correct Answer-B -
Union Club
Three social and economic phenomena negatively impacted the club business in America in the first
half of the 20th century. What were they? A - Women's Sufferage, Federal Income tax, and
Prohibition. B - Federal Income Tax, Prohibition, and the Stock Market Crash. C - Prohibition, Stock
Market Crash, and the Organized Labor Movement. D - Organized Labor Movement, Women's
