Questions and Answers for the Pre Assessment
An organization provides medical insurance coverage that is limited to contracted healthcare providers who are
paid a monthly or annual negotiated fee. Health maintenance organization (HMO)
Which organization demonstrates characteristics of a matrix structure? A hospital has a team of doctors
and nurses who work together on patient care, with each member responsible to both a nursing director and
medical director.
What is the primary goal of an accountable care organization (ACO)? Improving patient outcomes and
reducing healthcare costs
What is the purpose of the health insurance marketplace established by the Affordable Care Act (ACA)? To
offer a variety of insurance plans for individuals to choose from
How does the Affordable Care Act (ACA) impact Medicaid? It increases eligibility for Medicaid.
Which role does the Joint Commission for Accreditation for the Healthcare System have in shaping the
healthcare system? Establishing guidelines for hospitals to improve the quality of care
An organization needs to evaluate its current aims or responses to major changes or improvements,
competitiveness or social issues and business advantages. Which tool should the organization use to address this
need? Strategic planning processes
In healthcare leadership, which type of alliance involves organizations at different levels of the supply chain
partnering together? Vertical alliance
What do organizations take into consideration when using the competitive values framework? The objectives
and values of differing stakeholders
A healthcare organization conducts a SWOT analysis for implementation of a new electronic health record and
has found improved clinical reporting is a strength for the organization from its implementation. What should
the organization balance with the improved clinical reporting as part of a SWOT? The weakness from high
cost of the new electronic health record
How does the rational goal model focus on a particular aspect of the deliberative approach? It focuses on
setting clear, measurable goals to achieve desired outcomes.
, A healthcare organization is implementing a new quality improvement initiative emphasizing processes of
accountability, measuring, documenting, and record-keeping. Which model of healthcare management is the
organization using to manage this quality improvement activity? Internal process model
What is a disadvantage of an organization performing a situational analysis? Introducing bias into the
analysis
A healthcare administrator wants to examine the breadth of knowledge on a new kind of treatment both
internally within the organization and outside of the organization. Which analysis method should the healthcare
administrator use? Environmental scan
Which principle of the relational coordination theory can be used to build a high-functioning healthcare team in
a low-staffed setting? Fostering shared goals, knowledge, and mutual respect to support timely
communication
The quality improvement manager at a regional medical center is seeking to reduce medical errors by improving
the documentation and communication process from the hospital to the pharmacy. Which process should be
applied to create the desired outcome? Standardized processes and protocols to promote accuracy
How does affective events theory (AET) relate to healthcare administration? It suggests that healthcare
administrators should prioritize emotional intelligence in leadership.
Healthcare leaders are expected to maintain ethical, moral, and professional standards. How can healthcare
leaders ensure such standards are met? Show compassion and commit to compliance and prevention of
harm
Which Hersey and Blanchard situational leadership style would be the best approach when leading a healthcare
team in the midst of an earthquake? Telling staff what to do and how to do it
Staff members at a family planning clinic complain about inequitable treatment of staff based on race and
ethnicity. The situation has created a challenging work environment and has negatively impacted patient care.
The clinic leader shares these concerns with staff and seeks solutions from staff members that all can agree to
and accept. Which normative leadership style is the leader using? Group-based
An organization provides medical insurance coverage that is limited to contracted healthcare providers who are
paid a monthly or annual negotiated fee. Health maintenance organization (HMO)
Which organization demonstrates characteristics of a matrix structure? A hospital has a team of doctors
and nurses who work together on patient care, with each member responsible to both a nursing director and
medical director.
What is the primary goal of an accountable care organization (ACO)? Improving patient outcomes and
reducing healthcare costs
What is the purpose of the health insurance marketplace established by the Affordable Care Act (ACA)? To
offer a variety of insurance plans for individuals to choose from
How does the Affordable Care Act (ACA) impact Medicaid? It increases eligibility for Medicaid.
Which role does the Joint Commission for Accreditation for the Healthcare System have in shaping the
healthcare system? Establishing guidelines for hospitals to improve the quality of care
An organization needs to evaluate its current aims or responses to major changes or improvements,
competitiveness or social issues and business advantages. Which tool should the organization use to address this
need? Strategic planning processes
In healthcare leadership, which type of alliance involves organizations at different levels of the supply chain
partnering together? Vertical alliance
What do organizations take into consideration when using the competitive values framework? The objectives
and values of differing stakeholders
A healthcare organization conducts a SWOT analysis for implementation of a new electronic health record and
has found improved clinical reporting is a strength for the organization from its implementation. What should
the organization balance with the improved clinical reporting as part of a SWOT? The weakness from high
cost of the new electronic health record
How does the rational goal model focus on a particular aspect of the deliberative approach? It focuses on
setting clear, measurable goals to achieve desired outcomes.
, A healthcare organization is implementing a new quality improvement initiative emphasizing processes of
accountability, measuring, documenting, and record-keeping. Which model of healthcare management is the
organization using to manage this quality improvement activity? Internal process model
What is a disadvantage of an organization performing a situational analysis? Introducing bias into the
analysis
A healthcare administrator wants to examine the breadth of knowledge on a new kind of treatment both
internally within the organization and outside of the organization. Which analysis method should the healthcare
administrator use? Environmental scan
Which principle of the relational coordination theory can be used to build a high-functioning healthcare team in
a low-staffed setting? Fostering shared goals, knowledge, and mutual respect to support timely
communication
The quality improvement manager at a regional medical center is seeking to reduce medical errors by improving
the documentation and communication process from the hospital to the pharmacy. Which process should be
applied to create the desired outcome? Standardized processes and protocols to promote accuracy
How does affective events theory (AET) relate to healthcare administration? It suggests that healthcare
administrators should prioritize emotional intelligence in leadership.
Healthcare leaders are expected to maintain ethical, moral, and professional standards. How can healthcare
leaders ensure such standards are met? Show compassion and commit to compliance and prevention of
harm
Which Hersey and Blanchard situational leadership style would be the best approach when leading a healthcare
team in the midst of an earthquake? Telling staff what to do and how to do it
Staff members at a family planning clinic complain about inequitable treatment of staff based on race and
ethnicity. The situation has created a challenging work environment and has negatively impacted patient care.
The clinic leader shares these concerns with staff and seeks solutions from staff members that all can agree to
and accept. Which normative leadership style is the leader using? Group-based
