Qualtrics Platform Essentials Certification Journey (L1) exam questions with answers.

Qualtrics Platform Essentials |\ |\ |\




Certification Journey (L1) exam |\ |\ |\ |\




questions with answers |\ |\




An organization collects data about a future interaction to
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understand the potential reaction to the interaction.
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What kind of information is being collected?
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Ad- Hoc Diagnostics
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Relationship Attitudes |\




Experience Expectations |\




Choice Preferences - CORRECT ANSWERS ✔✔Experience
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Expectations


An organization that is consistently collecting and acting
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on feedback data to nurture an environment of
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continuous improvement. |\




Which component of the XM Operating Framework is this
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company trying to strengthen? |\ |\ |\

,Technology
Culture
Competency
Execution - CORRECT ANSWERS ✔✔Culture
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Which of the following is an example of Experience Data
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(X Data)?
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Loyalty status
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Mobile number
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Region
Overall Satisfaction - CORRECT ANSWERS ✔✔Overall
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Satisfaction


Which of these is NOT a key component of the XM
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Operating Framework? |\




Culture
Proficiency
Competency
Technology - CORRECT ANSWERS ✔✔Proficiency
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, _____ is a discipline that is used to deliver improved
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experiences to different stakeholders across an |\ |\ |\ |\ |\ |\



organization to gain competitive advantage. |\ |\ |\ |\




Employee Management |\ |\




Culture Management |\




Customer Management |\




Experience Management (XM) - CORRECT ANSWERS |\ |\ |\ |\ |\ |\



✔✔Experience Management (XM) |\ |\




What is an example of a positive insight organizations can
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gain from Experience Management?
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An organization makes a change after it is suggested by
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customer
An organization becomes aware of a strength that they
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were not aware of and capitalizes on it.
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An organization adds new resources that will be beneficial
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All the above - CORRECT ANSWERS ✔✔All the above
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A(n) ____ is a moment of truth that affects the human
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components of your business. |\ |\ |\




Experience