MGT 6311 FINAL EXAM QUESTIONS
AND 100% VERIFIED ANSWERS
\Q\.automation - ANSWER-✔The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
\Q\.rationalization of procedures - ANSWER-✔The streamlining of standard operating
procedures, eliminating obvious bottlenecks, so that automation makes operating procedures
more efficient
\Q\.Describe each of the four kinds of organizational change that can be promoted with
information technology. - ANSWER-✔Automation: low risk, low reward. Employees perform
tasks more efficiently and effectively.
Rationalization: medium risk, medium reward. Involves streamlining standard operating
procedures, redesigning business processes, work flows, and user interfaces.
Business process redesign: higher risk, higher reward. Organizations rethink and streamline
business processes to improve speed, service, and quality. BPR reorganizes work flows,
combining steps to cut waste and eliminate repetitive, paper-intensive tasks. May eliminate jobs
also.
Paradigm shift: highest risk, highest reward. Transforms how an organization carries out its
business or even the nature of the business. (Learning Objective 13-1: How does building new
systems produce organizational change? AACSB: Application of knowledge.)
\Q\.Business process management: - ANSWER-✔Companies manage incremental process
changes that are required simultaneously in many areas. Organizations need to revise and
optimize numerous internal business processes and BPM provides the methodologies and tools
necessary to be successful. BPM is more about continual improvements to business processes
and using processes as building blocks in information systems.
AND 100% VERIFIED ANSWERS
\Q\.automation - ANSWER-✔The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
\Q\.rationalization of procedures - ANSWER-✔The streamlining of standard operating
procedures, eliminating obvious bottlenecks, so that automation makes operating procedures
more efficient
\Q\.Describe each of the four kinds of organizational change that can be promoted with
information technology. - ANSWER-✔Automation: low risk, low reward. Employees perform
tasks more efficiently and effectively.
Rationalization: medium risk, medium reward. Involves streamlining standard operating
procedures, redesigning business processes, work flows, and user interfaces.
Business process redesign: higher risk, higher reward. Organizations rethink and streamline
business processes to improve speed, service, and quality. BPR reorganizes work flows,
combining steps to cut waste and eliminate repetitive, paper-intensive tasks. May eliminate jobs
also.
Paradigm shift: highest risk, highest reward. Transforms how an organization carries out its
business or even the nature of the business. (Learning Objective 13-1: How does building new
systems produce organizational change? AACSB: Application of knowledge.)
\Q\.Business process management: - ANSWER-✔Companies manage incremental process
changes that are required simultaneously in many areas. Organizations need to revise and
optimize numerous internal business processes and BPM provides the methodologies and tools
necessary to be successful. BPM is more about continual improvements to business processes
and using processes as building blocks in information systems.
