ASAP PACE Certificate EXAM 2025 COMPLETE
EXAM QUESTIONS AND ACCURATE ANSWERS
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Terms in this set (382)
Relies on reason and logic to find the one best
Convergent thinking
answer to a question
Divergent thinking Focuses on producing a broad variety of ideas
interpersonal the exchange of thoughts, feelings, and beliefs
communication between two or more people
Share and collect business data.
Express our ideas and opinions and understand those
of others.
Why do we communicate Give and receive emotional support.
interpersonally? Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
Types of communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did
you see the show last night?"
Critical communication: a higher level of importance,
having a phone call with a project owner about a
Levels of Communication status update.
Crucial communication: opposing opinions, high
stakes strong emotions, EX: Performance reviews. Job
offer scenario. Negotiations.
Effective communicators adjust their communication
based on the level of intensity and where they are on
the communication scale. You have to adapt as the
convo ebbs and flows.
Crucial Communication Opposing opinions, high stakes, strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver receives.
Communication Cycle
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
1. Word Choice
Main 3 Components of
2. Tone of Voice
Communication
3. Body Language
, Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone.
components of We can read tone of voice in an email as well.
communication Body language - 55% VERY IMPORTANT when doing
face to face convo.
Context and listening are still important.
Word Choice (% of 10%
meaning)
Tone of Voice (% of 35%
meaning)
Body Language (% of 55%
meaning)
Choose words wisely. Words to avoid are: Vague
words, unclear words, buzzwords, jargon, obscure,
too many words. Indirect. Overly technical and
complicated words.
"per my last email" is bad
"first of all"
Word Choice
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION
AND CLEAR TO THE RECEIVER. WE DONT WANT TO
USE TOO MANY WORDS TO CONVERY MESSAGE
Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Tone of Voice Elements Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
EXAM QUESTIONS AND ACCURATE ANSWERS
|ALREADY PASSED!!
Save
Terms in this set (382)
Relies on reason and logic to find the one best
Convergent thinking
answer to a question
Divergent thinking Focuses on producing a broad variety of ideas
interpersonal the exchange of thoughts, feelings, and beliefs
communication between two or more people
Share and collect business data.
Express our ideas and opinions and understand those
of others.
Why do we communicate Give and receive emotional support.
interpersonally? Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
Types of communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did
you see the show last night?"
Critical communication: a higher level of importance,
having a phone call with a project owner about a
Levels of Communication status update.
Crucial communication: opposing opinions, high
stakes strong emotions, EX: Performance reviews. Job
offer scenario. Negotiations.
Effective communicators adjust their communication
based on the level of intensity and where they are on
the communication scale. You have to adapt as the
convo ebbs and flows.
Crucial Communication Opposing opinions, high stakes, strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver receives.
Communication Cycle
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
1. Word Choice
Main 3 Components of
2. Tone of Voice
Communication
3. Body Language
, Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone.
components of We can read tone of voice in an email as well.
communication Body language - 55% VERY IMPORTANT when doing
face to face convo.
Context and listening are still important.
Word Choice (% of 10%
meaning)
Tone of Voice (% of 35%
meaning)
Body Language (% of 55%
meaning)
Choose words wisely. Words to avoid are: Vague
words, unclear words, buzzwords, jargon, obscure,
too many words. Indirect. Overly technical and
complicated words.
"per my last email" is bad
"first of all"
Word Choice
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION
AND CLEAR TO THE RECEIVER. WE DONT WANT TO
USE TOO MANY WORDS TO CONVERY MESSAGE
Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Tone of Voice Elements Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
