1 | Page
SOUTHWEST AIRLINES
PROFESSIONAL
COMMUNICATIONS 2026
QUESTIONS WITH 100%
CORRECT SOLUTIONS
Which of the following is NOT a resource to use when you do not
understand the main idea of a reading assignment? - answer -
Spark Notes
Which of the following is described as the most important way to
solidify understanding of a concept according to the presentation?
- answer -Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? - answer
-Are there any drawings in the text which provide illustrations for
the word?
,2 | Page
Which of the following is a true statement describing concept
mapping? - answer -It illustrates visual relationships between
terms
Which of the following is NOT a true statement? - answer -
Standardized tests only test low-frequency, difficult words
In the word "inconceivable," which of the following is the root
word? - answer -Conceive
Which of the following describes circumlocution? - answer -To
describe a single word by using multiple words which convey the
same idea
Which of the following is NOT a way to learn vocabulary terms? -
answer -Googling
,3 | Page
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - answer -Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - answer -Writing notes after the event to ensure
you pay attention during the lecture
Which type of listening should be used when listening to a poem?
- answer -Appreciative
A _________ presentation should be used to sell a product. -
answer -Persuasive
In professional communication a ________ is best for a short
message. - answer -Memo
, 4 | Page
Which term is not part of the four Ps of marketing? - answer -
Publication
All of the following are fields of external communication except: -
answer -Interviews
_________ listening can also be called pseudo listening. - answer
-False
All of the following are parts of a report except: - answer -
introduction
James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is an
example of ________ discrimination. - answer -Age
SOUTHWEST AIRLINES
PROFESSIONAL
COMMUNICATIONS 2026
QUESTIONS WITH 100%
CORRECT SOLUTIONS
Which of the following is NOT a resource to use when you do not
understand the main idea of a reading assignment? - answer -
Spark Notes
Which of the following is described as the most important way to
solidify understanding of a concept according to the presentation?
- answer -Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? - answer
-Are there any drawings in the text which provide illustrations for
the word?
,2 | Page
Which of the following is a true statement describing concept
mapping? - answer -It illustrates visual relationships between
terms
Which of the following is NOT a true statement? - answer -
Standardized tests only test low-frequency, difficult words
In the word "inconceivable," which of the following is the root
word? - answer -Conceive
Which of the following describes circumlocution? - answer -To
describe a single word by using multiple words which convey the
same idea
Which of the following is NOT a way to learn vocabulary terms? -
answer -Googling
,3 | Page
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - answer -Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - answer -Writing notes after the event to ensure
you pay attention during the lecture
Which type of listening should be used when listening to a poem?
- answer -Appreciative
A _________ presentation should be used to sell a product. -
answer -Persuasive
In professional communication a ________ is best for a short
message. - answer -Memo
, 4 | Page
Which term is not part of the four Ps of marketing? - answer -
Publication
All of the following are fields of external communication except: -
answer -Interviews
_________ listening can also be called pseudo listening. - answer
-False
All of the following are parts of a report except: - answer -
introduction
James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is an
example of ________ discrimination. - answer -Age
