MGRADES
LSUS MBA 704 UPDATED ACTUAL
Exam Questions and CORRECT Answers
paradigm shift - CORRECT ANSWER - Theory X -> Theory Y; Industrial -> Service ->
Knowledge
One-eighth rule - CORRECT ANSWER - 1/2 of managers believe in importance of human
side of enterprise; 1/2 of those (1/4) actually take steps to implement; 1/2 of those (1/8) execute
their steps long enough to see results
HPWP - CORRECT ANSWER - high performance work practices; pay for performance,
self-managed teams, 360/multi-sourced feedback systems
EBM - CORRECT ANSWER - Evidence based management; resolution to the knowing-
doing gap. Those who understand the research and put it into practice will beat out those who are
stuck talking about what to do next.
Hawthorne Studies - CORRECT ANSWER - First studies into OB; Showed that human
behavior and motivation are complex
Hawthorne Studies - OG phase - CORRECT ANSWER - Trying to study the effects of
room lighting on performance. Showed that the change in lighting did not affect performance, in
fact both test and control group increased production.
Hawthorne Studes - Relay Room - CORRECT ANSWER - 2nd phase in the study. Add in
variables they thought would impact performance like method of payment and hours worked, but
still the results were the same.
Hawthorne Studies - Bank Wiring Room - CORRECT ANSWER - 3rd phase. This time
they did not add variables like the 2nd phase and they used the regular supervisors. There was no
increase in productivity. This is because of informal group norm.
LSUS MBA 704 UPDATED ACTUAL
Exam Questions and CORRECT Answers
paradigm shift - CORRECT ANSWER - Theory X -> Theory Y; Industrial -> Service ->
Knowledge
One-eighth rule - CORRECT ANSWER - 1/2 of managers believe in importance of human
side of enterprise; 1/2 of those (1/4) actually take steps to implement; 1/2 of those (1/8) execute
their steps long enough to see results
HPWP - CORRECT ANSWER - high performance work practices; pay for performance,
self-managed teams, 360/multi-sourced feedback systems
EBM - CORRECT ANSWER - Evidence based management; resolution to the knowing-
doing gap. Those who understand the research and put it into practice will beat out those who are
stuck talking about what to do next.
Hawthorne Studies - CORRECT ANSWER - First studies into OB; Showed that human
behavior and motivation are complex
Hawthorne Studies - OG phase - CORRECT ANSWER - Trying to study the effects of
room lighting on performance. Showed that the change in lighting did not affect performance, in
fact both test and control group increased production.
Hawthorne Studes - Relay Room - CORRECT ANSWER - 2nd phase in the study. Add in
variables they thought would impact performance like method of payment and hours worked, but
still the results were the same.
Hawthorne Studies - Bank Wiring Room - CORRECT ANSWER - 3rd phase. This time
they did not add variables like the 2nd phase and they used the regular supervisors. There was no
increase in productivity. This is because of informal group norm.
