EXAM Q&A STUDY GUIDE UPDATED
◉ Business Process. Answer: - any activity that takes an input, adds
value, and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
◉ Things to think about with changing business processes. Answer: -
who will it affect
- how will it affect them
- will the customers dislike the change?
◉ Good intentions. Answer: - goal oriented
- stakeholders considered
- outputs are desired
◉ Reproducible Results. Answer: - Documented and easily understood;
adaptable
, ◉ Measurable and manageable. Answer: - Entire system considered
- easy to identify problems
- accountability, good metrics
◉ Bad Business Processes. Answer: - ambiguity
- Misalignment
- misscommunication
◉ Ambiguity. Answer: - goals are not clearly understood
- laziness, hubris, lack of info
◉ Misalignment. Answer: - goals and actions not in alignment
◉ Miscommunication. Answer: - employees do not understood goals,
processes
◉ Operational Considerations. Answer: - Testing
- potential failure points in process
- server capacity