SCM 300 ACTUAL EXAM 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ Online or E-tailing. Answer: All products and services are sold to
customers through an online website. Example: Amazon.com
◉ Brick and Clicks. Answer: Companies that use both a physical store
and the Web to sell their products and services.
◉ Clicks and Calls. Answer: In addition to taking orders via the
company website, some companies will also offer sales via the phone.
Examples: Lands' End and L.L. Bean
◉ Omni-channel retailing. Answer: Retailers that are fully committed to
engaging customers via catalogs, phone calls, websites, email, internet
chatrooms, social media sites or mobile apps, and of course also in
stores.
◉ Retail sources of supply. Answer: manufacturers, wholesalers, drop
shippers
,◉ drop shippers. Answer: An organization that ties manufactures and/or
wholesalers directly to consumers. They never posses the product, they
just take orders to fulfill by another party.
◉ Chargebacks. Answer: effectively penalties charged by retail
organizations to their suppliers/vendors for any number of minor and
major supply chain offenses
◉ Collaborative Planning, Forecasting, and Replenishment (CPFR).
Answer: A formalized effort by supply chain partners to share data and
collectively develop forecast in an attempt to reduce supply chain cost
through better planning
◉ vendor-managed inventory (VMI). Answer: An arrangement where
retailers allow vendors to monitor in-store inventories, initiate
orders/shipments to the store when inventories are low, and also bring
the items into the store and onto the shelf.
◉ Last Mile. Answer: the portion of the supply chain between the final
inventory holding facility and the end consumer
◉ Prototype Stores. Answer: A series of stores that have common
design, construction and layout. Standardized plans that will work across
many stores for chain retailers.
, ◉ Rationalized Retailing. Answer: This retail strategy has retail chains
develop rigid control structures to develop and manage processes such
that all the retail outlets are managed in the same way. An employee
would easily be able to work at almost any store since everything is done
the same way.
◉ Planogram. Answer: A map of where every product goes on a retail
store shelf.
◉ Customers cost for waiting lines. Answer: Time
◉ Company cost for waiting line. Answer: Money paid to maintain the
line (employees)
◉ Waiting line Input Source. Answer: The population of people that
might want service
◉ Waiting Line. Answer: The area in which customers wait for service
◉ Waiting line Service Facility. Answer: The area in which customers
actually receive service
WITH ANSWERS GRADED A+
◉ Online or E-tailing. Answer: All products and services are sold to
customers through an online website. Example: Amazon.com
◉ Brick and Clicks. Answer: Companies that use both a physical store
and the Web to sell their products and services.
◉ Clicks and Calls. Answer: In addition to taking orders via the
company website, some companies will also offer sales via the phone.
Examples: Lands' End and L.L. Bean
◉ Omni-channel retailing. Answer: Retailers that are fully committed to
engaging customers via catalogs, phone calls, websites, email, internet
chatrooms, social media sites or mobile apps, and of course also in
stores.
◉ Retail sources of supply. Answer: manufacturers, wholesalers, drop
shippers
,◉ drop shippers. Answer: An organization that ties manufactures and/or
wholesalers directly to consumers. They never posses the product, they
just take orders to fulfill by another party.
◉ Chargebacks. Answer: effectively penalties charged by retail
organizations to their suppliers/vendors for any number of minor and
major supply chain offenses
◉ Collaborative Planning, Forecasting, and Replenishment (CPFR).
Answer: A formalized effort by supply chain partners to share data and
collectively develop forecast in an attempt to reduce supply chain cost
through better planning
◉ vendor-managed inventory (VMI). Answer: An arrangement where
retailers allow vendors to monitor in-store inventories, initiate
orders/shipments to the store when inventories are low, and also bring
the items into the store and onto the shelf.
◉ Last Mile. Answer: the portion of the supply chain between the final
inventory holding facility and the end consumer
◉ Prototype Stores. Answer: A series of stores that have common
design, construction and layout. Standardized plans that will work across
many stores for chain retailers.
, ◉ Rationalized Retailing. Answer: This retail strategy has retail chains
develop rigid control structures to develop and manage processes such
that all the retail outlets are managed in the same way. An employee
would easily be able to work at almost any store since everything is done
the same way.
◉ Planogram. Answer: A map of where every product goes on a retail
store shelf.
◉ Customers cost for waiting lines. Answer: Time
◉ Company cost for waiting line. Answer: Money paid to maintain the
line (employees)
◉ Waiting line Input Source. Answer: The population of people that
might want service
◉ Waiting Line. Answer: The area in which customers wait for service
◉ Waiting line Service Facility. Answer: The area in which customers
actually receive service
