WGU C711 Intro to Business Objective Assessment Review ||
100% Accurate Answers.
motivation correct answers the individual internal process that energizes, directs, and sustains
behavior
morale correct answers an employee's attitude or feelings about the job, about superiors, and
about the firm itself
scientific management correct answers application of scientific principles to management of
workers (F.W. Taylor)
piece-rate system correct answers employees are paid a certain amount for each unit of output
they produce (F.W. Taylor)
Human Relations Movement correct answers examined working conditions and the affect on
employee motivation (Hawthorne)
need correct answers a personal requirement
Maslow's hierarchy of needs correct answers Physiological
Safety
Social
Esteem
Self-Actualization
Physiological needs correct answers food, water, clothing, shelter, sleep
safety needs correct answers things we require for physical and emotional security (ex: job
stability, health insurance, pension plans, safe working conditions)
social needs correct answers human requirements for love, affection, and a sense of
belonging
esteem needs correct answers respect and recognition from others; a sense of personal
accomplishment and worth (self-esteem)
self-actualization needs correct answers need to grow, develop and be all that we are capable
of being
Herzberg's Motivation-Hygiene Theory correct answers The idea that satisfaction and
dissatisfaction are separate and distinct dimensions
motivation factors correct answers when present they increase motivation (ex: achievement,
recognition, responsibility, advancement, growth, and the work itself)
hygiene factors correct answers supervision, working conditions, interpersonal relationships,
pay, job security, company policies and administration --> reduce dissatisfaction when they
are present to a certain degree
, Theory X correct answers 1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to achieve
organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility;
concerned mainly about security
(NEGATIVE OUTLOOK)
Theory Y correct answers (POSITIVE OUTLOOK)
1. Ppl realize work is important
2. They like to work toward goals
3. Seek and accept responsibility
4. Can accomplish Org goals
5. Orgs don't take full advantage of HR
Theory Z correct answers combines the aspects of Japanese and American firms
reinforcement theory correct answers based on the premise that people will repeat behavior
that is rewarded and will cease behavior that is punished
equity theory correct answers based on the premise that people are motivated to obtain and
preserve equitable treatment for themselves.
expectancy theory correct answers motivation depends on how much we want something and
on how likely we think we are to get it
goal setting theory correct answers states that employees are motivated to achieve goals that
they and their managers establish together
Management by Objectives (MBO) correct answers managers and employees collaborate in
setting goals
Job enrichment correct answers motivating employees by providing them with variety in their
tasks while giving them some responsibility for, and control over, their job
Job enlargement correct answers expanding a worker's assignments to include additional but
similar tasks
job redesign correct answers can be achieved by combining tasks, forming work groups, or
establishing closer customer relationships
Behavior Modification correct answers systematic program of reinforcement to encourage
desirable behavior
Flextime correct answers a system in which employees set their own work hours within
certain limits determined by employers
Part-time work correct answers permanent employment in which individuals work less than a
standard work week
100% Accurate Answers.
motivation correct answers the individual internal process that energizes, directs, and sustains
behavior
morale correct answers an employee's attitude or feelings about the job, about superiors, and
about the firm itself
scientific management correct answers application of scientific principles to management of
workers (F.W. Taylor)
piece-rate system correct answers employees are paid a certain amount for each unit of output
they produce (F.W. Taylor)
Human Relations Movement correct answers examined working conditions and the affect on
employee motivation (Hawthorne)
need correct answers a personal requirement
Maslow's hierarchy of needs correct answers Physiological
Safety
Social
Esteem
Self-Actualization
Physiological needs correct answers food, water, clothing, shelter, sleep
safety needs correct answers things we require for physical and emotional security (ex: job
stability, health insurance, pension plans, safe working conditions)
social needs correct answers human requirements for love, affection, and a sense of
belonging
esteem needs correct answers respect and recognition from others; a sense of personal
accomplishment and worth (self-esteem)
self-actualization needs correct answers need to grow, develop and be all that we are capable
of being
Herzberg's Motivation-Hygiene Theory correct answers The idea that satisfaction and
dissatisfaction are separate and distinct dimensions
motivation factors correct answers when present they increase motivation (ex: achievement,
recognition, responsibility, advancement, growth, and the work itself)
hygiene factors correct answers supervision, working conditions, interpersonal relationships,
pay, job security, company policies and administration --> reduce dissatisfaction when they
are present to a certain degree
, Theory X correct answers 1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to achieve
organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility;
concerned mainly about security
(NEGATIVE OUTLOOK)
Theory Y correct answers (POSITIVE OUTLOOK)
1. Ppl realize work is important
2. They like to work toward goals
3. Seek and accept responsibility
4. Can accomplish Org goals
5. Orgs don't take full advantage of HR
Theory Z correct answers combines the aspects of Japanese and American firms
reinforcement theory correct answers based on the premise that people will repeat behavior
that is rewarded and will cease behavior that is punished
equity theory correct answers based on the premise that people are motivated to obtain and
preserve equitable treatment for themselves.
expectancy theory correct answers motivation depends on how much we want something and
on how likely we think we are to get it
goal setting theory correct answers states that employees are motivated to achieve goals that
they and their managers establish together
Management by Objectives (MBO) correct answers managers and employees collaborate in
setting goals
Job enrichment correct answers motivating employees by providing them with variety in their
tasks while giving them some responsibility for, and control over, their job
Job enlargement correct answers expanding a worker's assignments to include additional but
similar tasks
job redesign correct answers can be achieved by combining tasks, forming work groups, or
establishing closer customer relationships
Behavior Modification correct answers systematic program of reinforcement to encourage
desirable behavior
Flextime correct answers a system in which employees set their own work hours within
certain limits determined by employers
Part-time work correct answers permanent employment in which individuals work less than a
standard work week
