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Exam (elaborations)

SHI Final Exam Review Updated Actual Questions and CORRECT Answers

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SHI Final Exam Review Updated Actual Questions and CORRECT Answers What are the three main account types in CRM? - CORRECT ANSWER Prospect, and Customer What year was SHI founded? - CORRECT ANSWER 1989 When do you receive credit for your GM pool? - CORRECT ANSWER product ships What does NBA stand for? - CORRECT ANSWER Suspect, When the New Buying Accounts What is the primary address for accounts entered in CRM? - CORRECT ANSWER The company's billing address Why is it important to understand the IT Org Chart? - CORRECT ANSWER Provides visual landscape, allows you to find contacts, you can tailor the conversation to the IT you are speaking with Who in IT Org Chart is more concerned with pricing, payment plans, and PO processing? - CORRECT ANSWER Purchasing What information should you get from the Gatekeeper? - CORRECT ANSWER location, seat count, and who the IT decision maker is What should you do after you leave a voicemail? - CORRECT ANSWER HQ

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SHI Final Exam Review Updated Actual
Questions and CORRECT Answers
What are the three main account types in CRM? - CORRECT ANSWER Suspect,
Prospect, and Customer



What year was SHI founded? - CORRECT ANSWER 1989



When do you receive credit for your GM pool? - CORRECT ANSWER When the
product ships



What does NBA stand for? - CORRECT ANSWER New Buying Accounts



What is the primary address for accounts entered in CRM? - CORRECT
ANSWER The company's billing address



Why is it important to understand the IT Org Chart? - CORRECT ANSWER Provides
visual landscape, allows you to find contacts, you can tailor the conversation to the IT you are
speaking with



Who in IT Org Chart is more concerned with pricing, payment plans, and PO processing? -
CORRECT ANSWER Purchasing



What information should you get from the Gatekeeper? - CORRECT ANSWER HQ
location, seat count, and who the IT decision maker is



What should you do after you leave a voicemail? - CORRECT ANSWER "0" out



(TF) You can find multiple resources like training and team info on mySHI.com... -
CORRECT ANSWER True

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