Exam 2 - Nursing Leadership & Management
Management Questions And Correct A
common ccauses cof cconflict c- cCORRECT cANS✔✔-ineffective ccommunication
-unclear cexpectations cof cteam cmembers
-poorly cdefined cor cactualized corganizational cstructure
-conflicts cof cinterest cand cvariance cin cstandards
-incompatibility cof cindividuals
-management cor cstaffing cchanges
-diversity crelated cto cage, cgender, crace, cor cethnicity
intrapersonal cconflict c- cCORRECT cANS✔✔occurs cwithin cthe cperson cand ccan cinvolve cinternal c
ccontradictory cvalues cor cwants
interpersonal cconflict c- cCORRECT cANS✔✔occurs cbetween ctwo cor cmore cpeople cwith cdiffering
intergroup cconflict c- cCORRECT cANS✔✔occurs cbetween ctwo cor cmore cgroups cof cindividuals, cd
cand ccan cbe ccaused cby ca cnew cpolicy cor cprocedure, ca cchange cin cleadership, cor ca cchange cin
stages cof cconflict c- cCORRECT cANS✔✔stage c1: clatent cconflict
stage c2: cperceived cconflict
stage c3: cfelt cconflict
stage c4: cmanifest cconflict
stage c5: cconflict caftermath
stage c1: clatent cconflict c- cCORRECT cANS✔✔actual cconflict chas cnot cyet cdeveloped chowever cfa
chigh clikelihood cof ccausing cconflict cto coccur
stage c2: cperceived cconflict c- cCORRECT cANS✔✔a cparty cperceives cthat ca cproblem cis cpresent
cmight cnot cactually cexist
stage c3: cfelt cconflict c- cCORRECT cANS✔✔those cinvolved cbegin cto cfeel can cemotional cresponse
stage c4: cmanifest cconflict c- cCORRECT cANS✔✔the cparties cinvolved care caware cof cthe cconflict
actions cat cthis cstage ccan cbe cpositive cand cstrive ctowards cconflict cresolution cor cthey ccan cbe cne
ccompeting, cor cwithdrawal cof cone cor cmore cparties cfrom cthe csituation
stage c5: cconflict caftermath c- cCORRECT cANS✔✔the ccompletion cof cthe cconflict cprocess cand cc
, discuss cthe cissue
suggestions cfor cimprovement/correction
second cinfraction c- cCORRECT cANS✔✔written cwarning
manager cmeets cw/ cemployee cto cdistribute cwritten cwarning
review cof cspecific crules/policy cviolations
discussion cof cpotential cconsequences
third cinfraction c- cCORRECT cANS✔✔employee cplaced con csuspension cwith cor cwithout cpay
examine cissues
consider calternatives
fourth cinfraction c- cCORRECT cANS✔✔employee ctermination
follows cafter cmultiple cwarnings chave cbeen cgiven cand cemployee ccontinues cto cviolate crules cand
conflict cresolution cstrategies c- cCORRECT cANS✔✔avoiding/withdrawing
smoothing
competing/coercing
cooperating/accommodating
compromising/negotiating
collaborating
avoiding/withdrawing c- cCORRECT cANS✔✔both cparties cknow cthere cis ca cconflict, cbut crefuse cto
cresolution
conflict ccan cresurface cat ca clater cdate cand cescalate cover ctime; cusually ca close-lose csolution
smoothing c- cCORRECT cANS✔✔one cparty cattempts cto csmooth canother cparty ctrying cto csatisfy
often cused cto cpreserve cor cmaintain ca cpeaceful cwork cenvironment
focus ccan cbe con cwhat cis cagreed cupon, cleaving cconflict clargely cunresolved; cusually ca close-lose
competing/coercing c- cCORRECT cANS✔✔one cparty cpursues ca cdesired csolution cat cthe cexpense
managers ccan cuse cthis cwhen ca cquick cor cunpopular cdecision cmust cbe cmade
the cparty cwho closes csomething ccan cexperience canger, caggravation, cand cdesire cfor cretribution;
cooperating/accommodating c- cCORRECT cANS✔✔one cparty csacrifices csomething, callowing cthe
cwants
opposite cof ccompeting
original cproblem cmight cnot cactually cbe cresolved; csolution ccan ccontribute cto cfuture cconflict; ca clo
compromising/negotiating c- cCORRECT cANS✔✔each cparty cgives csomething cup
consider cthis ca cwin/lose-win/lose csolution; cboth cparties cmust cgive cup csomething cequally cimpor
collaborating c- cCORRECT cANS✔✔both cparties cset caside ctheir coriginal cindividual cgoals cwork ct
ccommon cgoal
requires cmutual crespect, cpositive ccommunication, cand cshared cdecision-making cbetween cparties
Management Questions And Correct A
common ccauses cof cconflict c- cCORRECT cANS✔✔-ineffective ccommunication
-unclear cexpectations cof cteam cmembers
-poorly cdefined cor cactualized corganizational cstructure
-conflicts cof cinterest cand cvariance cin cstandards
-incompatibility cof cindividuals
-management cor cstaffing cchanges
-diversity crelated cto cage, cgender, crace, cor cethnicity
intrapersonal cconflict c- cCORRECT cANS✔✔occurs cwithin cthe cperson cand ccan cinvolve cinternal c
ccontradictory cvalues cor cwants
interpersonal cconflict c- cCORRECT cANS✔✔occurs cbetween ctwo cor cmore cpeople cwith cdiffering
intergroup cconflict c- cCORRECT cANS✔✔occurs cbetween ctwo cor cmore cgroups cof cindividuals, cd
cand ccan cbe ccaused cby ca cnew cpolicy cor cprocedure, ca cchange cin cleadership, cor ca cchange cin
stages cof cconflict c- cCORRECT cANS✔✔stage c1: clatent cconflict
stage c2: cperceived cconflict
stage c3: cfelt cconflict
stage c4: cmanifest cconflict
stage c5: cconflict caftermath
stage c1: clatent cconflict c- cCORRECT cANS✔✔actual cconflict chas cnot cyet cdeveloped chowever cfa
chigh clikelihood cof ccausing cconflict cto coccur
stage c2: cperceived cconflict c- cCORRECT cANS✔✔a cparty cperceives cthat ca cproblem cis cpresent
cmight cnot cactually cexist
stage c3: cfelt cconflict c- cCORRECT cANS✔✔those cinvolved cbegin cto cfeel can cemotional cresponse
stage c4: cmanifest cconflict c- cCORRECT cANS✔✔the cparties cinvolved care caware cof cthe cconflict
actions cat cthis cstage ccan cbe cpositive cand cstrive ctowards cconflict cresolution cor cthey ccan cbe cne
ccompeting, cor cwithdrawal cof cone cor cmore cparties cfrom cthe csituation
stage c5: cconflict caftermath c- cCORRECT cANS✔✔the ccompletion cof cthe cconflict cprocess cand cc
, discuss cthe cissue
suggestions cfor cimprovement/correction
second cinfraction c- cCORRECT cANS✔✔written cwarning
manager cmeets cw/ cemployee cto cdistribute cwritten cwarning
review cof cspecific crules/policy cviolations
discussion cof cpotential cconsequences
third cinfraction c- cCORRECT cANS✔✔employee cplaced con csuspension cwith cor cwithout cpay
examine cissues
consider calternatives
fourth cinfraction c- cCORRECT cANS✔✔employee ctermination
follows cafter cmultiple cwarnings chave cbeen cgiven cand cemployee ccontinues cto cviolate crules cand
conflict cresolution cstrategies c- cCORRECT cANS✔✔avoiding/withdrawing
smoothing
competing/coercing
cooperating/accommodating
compromising/negotiating
collaborating
avoiding/withdrawing c- cCORRECT cANS✔✔both cparties cknow cthere cis ca cconflict, cbut crefuse cto
cresolution
conflict ccan cresurface cat ca clater cdate cand cescalate cover ctime; cusually ca close-lose csolution
smoothing c- cCORRECT cANS✔✔one cparty cattempts cto csmooth canother cparty ctrying cto csatisfy
often cused cto cpreserve cor cmaintain ca cpeaceful cwork cenvironment
focus ccan cbe con cwhat cis cagreed cupon, cleaving cconflict clargely cunresolved; cusually ca close-lose
competing/coercing c- cCORRECT cANS✔✔one cparty cpursues ca cdesired csolution cat cthe cexpense
managers ccan cuse cthis cwhen ca cquick cor cunpopular cdecision cmust cbe cmade
the cparty cwho closes csomething ccan cexperience canger, caggravation, cand cdesire cfor cretribution;
cooperating/accommodating c- cCORRECT cANS✔✔one cparty csacrifices csomething, callowing cthe
cwants
opposite cof ccompeting
original cproblem cmight cnot cactually cbe cresolved; csolution ccan ccontribute cto cfuture cconflict; ca clo
compromising/negotiating c- cCORRECT cANS✔✔each cparty cgives csomething cup
consider cthis ca cwin/lose-win/lose csolution; cboth cparties cmust cgive cup csomething cequally cimpor
collaborating c- cCORRECT cANS✔✔both cparties cset caside ctheir coriginal cindividual cgoals cwork ct
ccommon cgoal
requires cmutual crespect, cpositive ccommunication, cand cshared cdecision-making cbetween cparties
