USPS WINDOW CLERK TEST EXAM
QUESTIONS AND ANSWERS
2025/2026
24 hour clock - ANSWERSend to end process to ensure mail is collected, distributed
and delivered
Domestic Mail - ANSWERSConsists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - ANSWERSSet forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - ANSWERSSet forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - ANSWERSContains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSWERSAll Manuals are available online via
F101 or F1 - ANSWERSOur financial policies and accounting procedures are found in
what manual?
Publications - ANSWERSSupport subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSWERSAdministrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSWERSNo, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSWERSPostal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSWERSPostal Bulletin and POS
One
What is our postal website? - ANSWERSWWW.USPS.COM
, Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. -
ANSWERSDirectives
Priority Mail Domestic is delivered in ? - ANSWERS2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSWERSFIRST CLASS MAIL
What class of mail does the post office have monopoly on? - ANSWERSFIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - ANSWERS1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - ANSWERSNEED SATISFACTION
SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches
except, Standard Post, can measure up to _____inches - ANSWERS70 Lbs, 108
inches, 130 inches.
What Does EDDM stands for? - ANSWERSEVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days -
ANSWERSPRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - ANSWERSOVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSWERSThe article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? -
ANSWERSPS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSWERSPrioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSWERSNO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - ANSWERSRestricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSWERSCertificate of mailing
QUESTIONS AND ANSWERS
2025/2026
24 hour clock - ANSWERSend to end process to ensure mail is collected, distributed
and delivered
Domestic Mail - ANSWERSConsists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - ANSWERSSet forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - ANSWERSSet forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - ANSWERSContains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSWERSAll Manuals are available online via
F101 or F1 - ANSWERSOur financial policies and accounting procedures are found in
what manual?
Publications - ANSWERSSupport subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSWERSAdministrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSWERSNo, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSWERSPostal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSWERSPostal Bulletin and POS
One
What is our postal website? - ANSWERSWWW.USPS.COM
, Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. -
ANSWERSDirectives
Priority Mail Domestic is delivered in ? - ANSWERS2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSWERSFIRST CLASS MAIL
What class of mail does the post office have monopoly on? - ANSWERSFIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - ANSWERS1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - ANSWERSNEED SATISFACTION
SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches
except, Standard Post, can measure up to _____inches - ANSWERS70 Lbs, 108
inches, 130 inches.
What Does EDDM stands for? - ANSWERSEVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days -
ANSWERSPRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - ANSWERSOVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSWERSThe article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? -
ANSWERSPS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSWERSPrioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSWERSNO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - ANSWERSRestricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSWERSCertificate of mailing
