APCO- Seventh Edition Exam Questions
Correctly Answered Graded A+
PSAP - correct answer PUBLIC SAFETY ANSWERING POINT
SUCCESSFUL PUBLIC SAFETY TELECOMMUNICATORS - correct answer IT IS DEFINED BY WHO YOU ARE
(INNER CHARACTER), WHAT YOU DO (BEHAVIOR EXHIBITED), AND HOW OTHERS PERCEIVE YOU (IMAGE
PROJECTED)
ETHICS - correct answer AN INDIVIDUAL'S PERSONAL, PROFESSIONAL AND ORGANIZATIONAL RULES OF
CONDUCT. IT INCLUDES OPINIONS AND FEELINGS ABOUT MANNERS AND BEHAVIOR
PSAP CHAIN OF COMMAND - correct answer DEFINES THE RELATIONSHIPS BETWEEN FRONTLINE
TELECOMMUNICATORS, SUPERVISORS AND MANAGERS
LAW ENFORCEMENT COMMUNICATIONS - correct answer LAW ENFORCEMENT COMMUNICATIONS
INVOLVES THE DISPATCH, COMMUNICATIONS AND RESOURCE MANAGEMENT OF LAW ENFORCEMENT
UNITS
FIRE SERVICE COMMUNICATIONS - correct answer FIRE SERVICE COMMUNICATIONS INVOLVES THE
DISPATCH, COMMUNICATIONS AND RESOURCE MANAGEMENT OF FIRE SERVICE UNITS
EMERGENCY MEDICAL SERVICE COMMUNICATIONS - correct answer EMERGENCY MEDICAL SERVICE
COMMUNICATIONS INVOLVES THE DISPATCH COMMUNICATIONS AND RESOURCE MANAGEMENT OF
EMS UNITS
VITAL SERVICES - correct answer PUBLIC SAFEY COMMUNICATIONS SYSTEMS HAVE FOUR PRIMRY
FUNCTIONS OF TASKS. REFERRED TO AS VITAL SERVICES, THESE PRIMARY FUNCTIONS FACILITATE
COMMUNICATION WITH THE PUBLIC, BETWEEN MEMBERS OF THE SAME AGENCY, BETWEEN PUBLIC
SAFETY AGENCIES, AND BETWEN PUBLIC SAFETY AGENCIES AND SUPPORT SERVICE ENTITIES
VITAL SERVICE IN. PSAP - correct answer PROVIDE ASSISTANCE OR REFERRAL BETWEN THE PUBLIC AND
PUBLIC SAFETY SERVICES. THESE CALS FOR ASSISTANCE COME FROM CITIZENS WHO ARE IN NEED, AND
MUST BE HANDLED QUICKLY. AND EFFICIENTLY
, COMMUNICATION BETWEEN MEMBERS OF THE SAME AGENCY - correct answer ASSIST
COMMUNICATION BETWEEN MEMBERS OF THE SAME AGENCY
COMMUNICATION BETWEEN PUBLIC SAFETY AGENCIES - correct answer AN ADDITIONAL VITAL SERVICE
PERFORMED IN PSAPS IS ENABLING COMMUNICATION BETWEEN PUBLIC SAFETY AGENCIES AND
SERVICES
MUTUAL AID - correct answer A PROCESS OF SUPPLYING SUPPLEMENTAL PERSONNEL, EQUIPMENT OR
OTHER RESOURCES TO AN INCIDENT TO ASSIST AGENCIES THAT MAY BE IN DANGER OF BECOMING
OVERWHELMED IN THEIR RESPONSE. THESE PROCEDURES ARE NORMALLY PREDETERMINED AND ARE
SPELLED OUT IN MUTUAL AND AGREEMENTS BETWEEN RESPONSE AGENCIES
POLICY - correct answer A GUIDE TO THINKING
PROCEDURE - correct answer A GUIDE TO ACTION
EFFECTIVE COMMUNICATIONS - correct answer IT IS IMPERATIVE THAT TELECOMMUNICATORS
UNDERSTAND THE ELEMENTS OF EFFECTIVE COMMUNICATION AND LEARN HOW TO APPLY THESE
ELEMENTS WITHOUT THE BENEFIT OF FACE-TO-FACE INTERACTION
SENDER - correct answer THE PERSON WHO INITIATES THE COMMUNICATION
RECEIVER - correct answer THE PERSON OR GROUP WHO IS THE TARGET OF THE COMMUNICATION
MESSAGE - correct answer THE IDEA ITSELF, IN WHATEVER FORM IT MAY TAKE
MEDIUM - correct answer THE MANNER IN WHICH THE MESSAGE IS TRANSFERRED FROM THE SENDER
TO THE RECEIVER
CONTEXT - correct answer THE SITUATION IN WHICH THE EXCHANGE TAKES PLACE, INCLUDING THE
RELATIONSHIP BETWEEN SENDER AND RECEIVER
Correctly Answered Graded A+
PSAP - correct answer PUBLIC SAFETY ANSWERING POINT
SUCCESSFUL PUBLIC SAFETY TELECOMMUNICATORS - correct answer IT IS DEFINED BY WHO YOU ARE
(INNER CHARACTER), WHAT YOU DO (BEHAVIOR EXHIBITED), AND HOW OTHERS PERCEIVE YOU (IMAGE
PROJECTED)
ETHICS - correct answer AN INDIVIDUAL'S PERSONAL, PROFESSIONAL AND ORGANIZATIONAL RULES OF
CONDUCT. IT INCLUDES OPINIONS AND FEELINGS ABOUT MANNERS AND BEHAVIOR
PSAP CHAIN OF COMMAND - correct answer DEFINES THE RELATIONSHIPS BETWEEN FRONTLINE
TELECOMMUNICATORS, SUPERVISORS AND MANAGERS
LAW ENFORCEMENT COMMUNICATIONS - correct answer LAW ENFORCEMENT COMMUNICATIONS
INVOLVES THE DISPATCH, COMMUNICATIONS AND RESOURCE MANAGEMENT OF LAW ENFORCEMENT
UNITS
FIRE SERVICE COMMUNICATIONS - correct answer FIRE SERVICE COMMUNICATIONS INVOLVES THE
DISPATCH, COMMUNICATIONS AND RESOURCE MANAGEMENT OF FIRE SERVICE UNITS
EMERGENCY MEDICAL SERVICE COMMUNICATIONS - correct answer EMERGENCY MEDICAL SERVICE
COMMUNICATIONS INVOLVES THE DISPATCH COMMUNICATIONS AND RESOURCE MANAGEMENT OF
EMS UNITS
VITAL SERVICES - correct answer PUBLIC SAFEY COMMUNICATIONS SYSTEMS HAVE FOUR PRIMRY
FUNCTIONS OF TASKS. REFERRED TO AS VITAL SERVICES, THESE PRIMARY FUNCTIONS FACILITATE
COMMUNICATION WITH THE PUBLIC, BETWEEN MEMBERS OF THE SAME AGENCY, BETWEEN PUBLIC
SAFETY AGENCIES, AND BETWEN PUBLIC SAFETY AGENCIES AND SUPPORT SERVICE ENTITIES
VITAL SERVICE IN. PSAP - correct answer PROVIDE ASSISTANCE OR REFERRAL BETWEN THE PUBLIC AND
PUBLIC SAFETY SERVICES. THESE CALS FOR ASSISTANCE COME FROM CITIZENS WHO ARE IN NEED, AND
MUST BE HANDLED QUICKLY. AND EFFICIENTLY
, COMMUNICATION BETWEEN MEMBERS OF THE SAME AGENCY - correct answer ASSIST
COMMUNICATION BETWEEN MEMBERS OF THE SAME AGENCY
COMMUNICATION BETWEEN PUBLIC SAFETY AGENCIES - correct answer AN ADDITIONAL VITAL SERVICE
PERFORMED IN PSAPS IS ENABLING COMMUNICATION BETWEEN PUBLIC SAFETY AGENCIES AND
SERVICES
MUTUAL AID - correct answer A PROCESS OF SUPPLYING SUPPLEMENTAL PERSONNEL, EQUIPMENT OR
OTHER RESOURCES TO AN INCIDENT TO ASSIST AGENCIES THAT MAY BE IN DANGER OF BECOMING
OVERWHELMED IN THEIR RESPONSE. THESE PROCEDURES ARE NORMALLY PREDETERMINED AND ARE
SPELLED OUT IN MUTUAL AND AGREEMENTS BETWEEN RESPONSE AGENCIES
POLICY - correct answer A GUIDE TO THINKING
PROCEDURE - correct answer A GUIDE TO ACTION
EFFECTIVE COMMUNICATIONS - correct answer IT IS IMPERATIVE THAT TELECOMMUNICATORS
UNDERSTAND THE ELEMENTS OF EFFECTIVE COMMUNICATION AND LEARN HOW TO APPLY THESE
ELEMENTS WITHOUT THE BENEFIT OF FACE-TO-FACE INTERACTION
SENDER - correct answer THE PERSON WHO INITIATES THE COMMUNICATION
RECEIVER - correct answer THE PERSON OR GROUP WHO IS THE TARGET OF THE COMMUNICATION
MESSAGE - correct answer THE IDEA ITSELF, IN WHATEVER FORM IT MAY TAKE
MEDIUM - correct answer THE MANNER IN WHICH THE MESSAGE IS TRANSFERRED FROM THE SENDER
TO THE RECEIVER
CONTEXT - correct answer THE SITUATION IN WHICH THE EXCHANGE TAKES PLACE, INCLUDING THE
RELATIONSHIP BETWEEN SENDER AND RECEIVER
