Apco Public Safety Telecommunicator 1
Study Material Answered Correctly Graded
A+.
True/False:
The term "PSAP" stands for "Public Safety Access Point". - correct answer False
True/False:
Professionalism is defined by who you are, what you do, and how others perceive you. - correct answer
True
True/False:
Ethics involves an individual's personal, professional, and organizational rules of conduct. - correct
answer True
True/False:
The three primary disciplines of public safety communications are law enforcement communications,
fire service communications, and emergency management communications. - correct answer False
True/False:
The term "vital services" defines the primary functions or tasks of public safety communications
systems. - correct answer True
True/False:
, Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures
are met and followed. - correct answer True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. - correct answer False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part
in handling public safety calls for service. - correct answer False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - correct
answer True
True/False:
When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no. -
correct answer True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing. - correct answer False
True/False:
An observation is based on assumptions and an inference is based on facts. - correct answer False
Study Material Answered Correctly Graded
A+.
True/False:
The term "PSAP" stands for "Public Safety Access Point". - correct answer False
True/False:
Professionalism is defined by who you are, what you do, and how others perceive you. - correct answer
True
True/False:
Ethics involves an individual's personal, professional, and organizational rules of conduct. - correct
answer True
True/False:
The three primary disciplines of public safety communications are law enforcement communications,
fire service communications, and emergency management communications. - correct answer False
True/False:
The term "vital services" defines the primary functions or tasks of public safety communications
systems. - correct answer True
True/False:
, Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures
are met and followed. - correct answer True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. - correct answer False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part
in handling public safety calls for service. - correct answer False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - correct
answer True
True/False:
When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no. -
correct answer True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing. - correct answer False
True/False:
An observation is based on assumptions and an inference is based on facts. - correct answer False
