APCO Study Questions Exam Correctly
Answered Graded A+.
P.S.A.P stands for? -correct answer Public Safety Answering Point
Ethics -correct answer involves personal/professional organization, rules of conduct.
Professionalism -correct answer Who you are - inner character what you do - behavior exhibited and
how others perceive you.
What is a PSAP? Public Safety Answering Point -correct answer a facility equipped/staffed to receive
emergency calls requesting police, fire, EMS and other public safety services via telephone and other
communication devices
The three primary fields of public safety communications are -correct answer law enforcement
communications, fire service communications and emergency medical services communications
vital services -correct answer defines the (4)primary functions or tasks of public safety
communications systems
Policy -correct answer A guide to thinking.
Procedure -correct answer A guide to action.
Non-verbal communication -correct answer does not always require face-to-face contact.
Open ended question -correct answer A question that cannot be answered "yes" or "no"
Restating a speaker's main points in your own words is applying the active listening technique
( reflecting what they are saying back to them) of -correct answer paraphrasing
, Reflecting feelings (active listening technique) -correct answer is repeating in a short declarative
statement the emotions or feelings the speaker is communicating
Good customer service -correct answer means treating callers with diligence, consideration and
respect
Emergency calls may come in on -correct answer administrative (non 9-1-1) lines
A ministerial duty -correct answer is an act done under the authority of a superior which involves
obedience to instruction.
VoIP -correct answer is technology that allows you to make telephone calls using the internet.
VoIP stands for -correct answer Voice over internet protocol
Non-verbal attending -correct answer an example is maintaining eye contact.
An accurate description of weapons is -correct answer critical information for all first responders. (not
just police officers)
The operational relationship between telecommunicators, supervisors and managers is defined by the
PSAP's -correct answer Chain of Command
The "vital services" of a public safety communications system are to provide communication between
the PSAP and -correct answer The PUBLIC, AGENCY PERSONNEL, OTHER AGENCIES and SUPPORT
SERVICES
Active Listening -correct answer Demonstrating an interest and understanding in what is being said by
staying focuses, asking questions, listening for the main point and listening for the rationale behind what
is being said.
Answered Graded A+.
P.S.A.P stands for? -correct answer Public Safety Answering Point
Ethics -correct answer involves personal/professional organization, rules of conduct.
Professionalism -correct answer Who you are - inner character what you do - behavior exhibited and
how others perceive you.
What is a PSAP? Public Safety Answering Point -correct answer a facility equipped/staffed to receive
emergency calls requesting police, fire, EMS and other public safety services via telephone and other
communication devices
The three primary fields of public safety communications are -correct answer law enforcement
communications, fire service communications and emergency medical services communications
vital services -correct answer defines the (4)primary functions or tasks of public safety
communications systems
Policy -correct answer A guide to thinking.
Procedure -correct answer A guide to action.
Non-verbal communication -correct answer does not always require face-to-face contact.
Open ended question -correct answer A question that cannot be answered "yes" or "no"
Restating a speaker's main points in your own words is applying the active listening technique
( reflecting what they are saying back to them) of -correct answer paraphrasing
, Reflecting feelings (active listening technique) -correct answer is repeating in a short declarative
statement the emotions or feelings the speaker is communicating
Good customer service -correct answer means treating callers with diligence, consideration and
respect
Emergency calls may come in on -correct answer administrative (non 9-1-1) lines
A ministerial duty -correct answer is an act done under the authority of a superior which involves
obedience to instruction.
VoIP -correct answer is technology that allows you to make telephone calls using the internet.
VoIP stands for -correct answer Voice over internet protocol
Non-verbal attending -correct answer an example is maintaining eye contact.
An accurate description of weapons is -correct answer critical information for all first responders. (not
just police officers)
The operational relationship between telecommunicators, supervisors and managers is defined by the
PSAP's -correct answer Chain of Command
The "vital services" of a public safety communications system are to provide communication between
the PSAP and -correct answer The PUBLIC, AGENCY PERSONNEL, OTHER AGENCIES and SUPPORT
SERVICES
Active Listening -correct answer Demonstrating an interest and understanding in what is being said by
staying focuses, asking questions, listening for the main point and listening for the rationale behind what
is being said.
