COB 300 Operations Final (Torabi)
questions and questions 100%
Pass
Degree of customer contact - CORRECT ANSWER-higher in services; leads to
inefficiency
Labor content of jobs - CORRECT ANSWER-higher in most services; automated
services are an exception
Uniformity of input - CORRECT ANSWER-higher in manufacturing even with
higher degrees of customization
Measurement of productivity - CORRECT ANSWER-harder in service due to
variability in input
Quality assurance - CORRECT ANSWER-more difficult in services due to input
variability
Amount of inventory - CORRECT ANSWER-lower in services
Ability to patent design - CORRECT ANSWER-some services cannot be patented
Lead time - CORRECT ANSWER-time needed to respond to a customer order
,Customer order decoupling point - CORRECT ANSWER-where inventory is
positioned to allow entities in the supply chain to operate independently
Assembly drawing - CORRECT ANSWER-exploded view of the product showing
its component parts
Assembly chart - CORRECT ANSWER-defines how parts go together, their order
of assembly, and overall flow pattern
Operation and route sheet - CORRECT ANSWER-specifies operations and
process routing
Flowchart - CORRECT ANSWER-denotes what happens to the product as it
progresses through the facility
How production processes are organized: - CORRECT ANSWER-Project, work
center (job shop), manufacturing cell, assembly line, continuous process
Project layout - CORRECT ANSWER-product remains in a fixed location, high
degree of task ordering is common, may be developed by arranging materials
according to their assembly priority (ex: making an airplane)
Work center/job shop - CORRECT ANSWER-arranged in a way that optimizes
the movement of material, large interdepartmental traffic adjacent to each other,
sometimes referred to as a department & is focused on a particular type of
operation (ex: drilling department)
, Manufacturing cell - CORRECT ANSWER-formed by allocating dissimilar
machines to cells that are designed to work on similar products (shape, processing,
etc.)
Assembly line & continuous layout - CORRECT ANSWER-designed for the
special purpose of building a product by going through a series of progressive
steps (ex: Chipotle)
Product-Process Matrix - CORRECT ANSWER-framework describing layout
strategies
Service triangle - CORRECT ANSWER-the service strategy, employees, support
systems, & the customer (in the middle)
Service package - CORRECT ANSWER-1. Supporting facility
2. Facilitating goods
3. Information
4. Explicit service benefits that are observable by the sense
5. Implicit service psychological benefits the customer may only sense vaguely
Customer contact - CORRECT ANSWER-physical presence of the customer in
the system (services with a high degree of this are more difficult to control)
Extent of contact - CORRECT ANSWER-the percentage of time the customer
must be in the system relative to service time
questions and questions 100%
Pass
Degree of customer contact - CORRECT ANSWER-higher in services; leads to
inefficiency
Labor content of jobs - CORRECT ANSWER-higher in most services; automated
services are an exception
Uniformity of input - CORRECT ANSWER-higher in manufacturing even with
higher degrees of customization
Measurement of productivity - CORRECT ANSWER-harder in service due to
variability in input
Quality assurance - CORRECT ANSWER-more difficult in services due to input
variability
Amount of inventory - CORRECT ANSWER-lower in services
Ability to patent design - CORRECT ANSWER-some services cannot be patented
Lead time - CORRECT ANSWER-time needed to respond to a customer order
,Customer order decoupling point - CORRECT ANSWER-where inventory is
positioned to allow entities in the supply chain to operate independently
Assembly drawing - CORRECT ANSWER-exploded view of the product showing
its component parts
Assembly chart - CORRECT ANSWER-defines how parts go together, their order
of assembly, and overall flow pattern
Operation and route sheet - CORRECT ANSWER-specifies operations and
process routing
Flowchart - CORRECT ANSWER-denotes what happens to the product as it
progresses through the facility
How production processes are organized: - CORRECT ANSWER-Project, work
center (job shop), manufacturing cell, assembly line, continuous process
Project layout - CORRECT ANSWER-product remains in a fixed location, high
degree of task ordering is common, may be developed by arranging materials
according to their assembly priority (ex: making an airplane)
Work center/job shop - CORRECT ANSWER-arranged in a way that optimizes
the movement of material, large interdepartmental traffic adjacent to each other,
sometimes referred to as a department & is focused on a particular type of
operation (ex: drilling department)
, Manufacturing cell - CORRECT ANSWER-formed by allocating dissimilar
machines to cells that are designed to work on similar products (shape, processing,
etc.)
Assembly line & continuous layout - CORRECT ANSWER-designed for the
special purpose of building a product by going through a series of progressive
steps (ex: Chipotle)
Product-Process Matrix - CORRECT ANSWER-framework describing layout
strategies
Service triangle - CORRECT ANSWER-the service strategy, employees, support
systems, & the customer (in the middle)
Service package - CORRECT ANSWER-1. Supporting facility
2. Facilitating goods
3. Information
4. Explicit service benefits that are observable by the sense
5. Implicit service psychological benefits the customer may only sense vaguely
Customer contact - CORRECT ANSWER-physical presence of the customer in
the system (services with a high degree of this are more difficult to control)
Extent of contact - CORRECT ANSWER-the percentage of time the customer
must be in the system relative to service time
