SERVICENOW PPM CERTIFICATION
EXAM QUESTIONS AND ANSWERS.
VERIFIED 2025/2026.
The 3 sections of the Planning Console - ANS 1. A list of the project tasks if you open the
planning console for a project.
2. The Gantt chart.
3. Banner icons and lists for performing tasks on the console.
Portfolio - ANS A collection of demands managed as a group to achieve strategic and
operational objectives.
Assessable record - ANS A record that links the record you want to evaluate. For example, the
company record for Amazon or the user record for a sales representative, to a metric type, such
as demand.
Metric - ANS A trait or value used to evaluate assessable records.
It can measure subjective values in an assessment questionnaire or gather objective values in a
database query run by a script.
Examples include perceived value of demands and return on investment for a demand.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Metric type - ANS A characteristic that defines a set of records you want to evaluate.
Demand management comes with demand, which uses records from the Demand
[dmn_demand] table.
Metric category - ANS A theme for evaluating assessable records. These contain one or more
individual metrics, which define specific traits or values that comprise the theme.
Examples include return on investment and cost. Set filter conditions to control which
assessable records to evaluate for the metrics in a category.
Stakeholder - ANS A person affected by the demand or who has interest in the demand.
Scorecard - ANS A visual breakdown on performance of an assessable record based on
assessment results.
Use these to view various data summaries for one assessable record and to compare the ratings
with other assessable records.
Requirement - ANS An extra item that must be present or an extra action item that must be
finished before a demand request closes.
Composite field - ANS This combines information from two fields in a table to form a single
field.
For example, the Task field on the Project Tasks list displays the short description and the
project task number. The short description appears above the project task number. The project
task number appears and is a link to the Project Task form.
The 4 Quadrants of the Demand Workbench - ANS The upper left quadrant, labeled
Resource, contains demands with high value and low risk. Green bubbles represent demands in
this quadrant.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, The lower left and upper right quadrants, labeled Consider, contain demands that require
further evaluation. The lower left quadrant contains demands with low risk but low value while
the upper right quadrant contains demands with high value but high risk. Orange bubbles
represent demands in these quadrants.
The lower right quadrant, labeled Re-evaluate, contains demands with low value and high risk.
Red bubbles represent demands in this quadrant.
The 3 default Metrics used on the Demand Workbench - ANS 1. Value (X-Axis)
2. Risk (Y-axis)
3. Size (Size of the Bubble)
The states of a Demand - ANS Draft->Submitted->Screening->Qualified->Approved-
>Completed
Plugins are installed with Project Portfolio Suite with Financials - ANS Demand Management
[com.snc.demand_management]
Enables capturing the demands and provide tools to screen, assess and prioritize them.
Project Management
[com.snc.project_management_v3]
Enables planning, organizing and managing projects and resources in order to setup, execute,
and complete a project faster and easier.
Resource Management
[com.snc.resource_management]
Enables resource requesters and resource managers to plan, organize, and manage resources
for both planned and operational work.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS.
VERIFIED 2025/2026.
The 3 sections of the Planning Console - ANS 1. A list of the project tasks if you open the
planning console for a project.
2. The Gantt chart.
3. Banner icons and lists for performing tasks on the console.
Portfolio - ANS A collection of demands managed as a group to achieve strategic and
operational objectives.
Assessable record - ANS A record that links the record you want to evaluate. For example, the
company record for Amazon or the user record for a sales representative, to a metric type, such
as demand.
Metric - ANS A trait or value used to evaluate assessable records.
It can measure subjective values in an assessment questionnaire or gather objective values in a
database query run by a script.
Examples include perceived value of demands and return on investment for a demand.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Metric type - ANS A characteristic that defines a set of records you want to evaluate.
Demand management comes with demand, which uses records from the Demand
[dmn_demand] table.
Metric category - ANS A theme for evaluating assessable records. These contain one or more
individual metrics, which define specific traits or values that comprise the theme.
Examples include return on investment and cost. Set filter conditions to control which
assessable records to evaluate for the metrics in a category.
Stakeholder - ANS A person affected by the demand or who has interest in the demand.
Scorecard - ANS A visual breakdown on performance of an assessable record based on
assessment results.
Use these to view various data summaries for one assessable record and to compare the ratings
with other assessable records.
Requirement - ANS An extra item that must be present or an extra action item that must be
finished before a demand request closes.
Composite field - ANS This combines information from two fields in a table to form a single
field.
For example, the Task field on the Project Tasks list displays the short description and the
project task number. The short description appears above the project task number. The project
task number appears and is a link to the Project Task form.
The 4 Quadrants of the Demand Workbench - ANS The upper left quadrant, labeled
Resource, contains demands with high value and low risk. Green bubbles represent demands in
this quadrant.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, The lower left and upper right quadrants, labeled Consider, contain demands that require
further evaluation. The lower left quadrant contains demands with low risk but low value while
the upper right quadrant contains demands with high value but high risk. Orange bubbles
represent demands in these quadrants.
The lower right quadrant, labeled Re-evaluate, contains demands with low value and high risk.
Red bubbles represent demands in this quadrant.
The 3 default Metrics used on the Demand Workbench - ANS 1. Value (X-Axis)
2. Risk (Y-axis)
3. Size (Size of the Bubble)
The states of a Demand - ANS Draft->Submitted->Screening->Qualified->Approved-
>Completed
Plugins are installed with Project Portfolio Suite with Financials - ANS Demand Management
[com.snc.demand_management]
Enables capturing the demands and provide tools to screen, assess and prioritize them.
Project Management
[com.snc.project_management_v3]
Enables planning, organizing and managing projects and resources in order to setup, execute,
and complete a project faster and easier.
Resource Management
[com.snc.resource_management]
Enables resource requesters and resource managers to plan, organize, and manage resources
for both planned and operational work.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
