COSC 284 Exam 2 Questions and
Answers11
Assert Yourself - ANSWERS-● Becoming assertive means learning to say no to a certain extent
● It is ok to say no o Keep it simple
▪ "No, I do not think I should."
▪ "No, but thank you for asking."
▪ "No, I do not think that is a good idea."
o you do not owe an explanation
Be a considerate guest - ANSWERS-● Do not arrive unannounced ● Do not bring surprise guests
● Do not force an invitation ● Return things you borrow promptly ● Treat others property the
way you would want them to treat yours
Refrain from idle complaints - ANSWERS-● Instead of focusing on the problem, focus on finding
a solution ● Complaining constantly can bring others down also ● complaining about what
others do to us, we avoid recognizing our own weaknesses and mistakes ● recognizing
weaknesses and mistakes can allow us to make positive changes
Accept and Give Constructive Criticism - ANSWERS-● to make criticism constructive and
effective
o identify an issue rather than launch an attack
o describe what you observed rather than uttering accusations or engaging in name calling o
show that you understand how the other person may feel
o suggest a solution or volunteer to work toward finding a solution
o remain calm, kind, and empathic throughout the exchange and end on a positive note
, A cultural norm that advocates being ______________ for the work that one does and is based
on _____________ - ANSWERS-personally accountable and responsible; a belief that work has
intrinsic value
Every workplace has its own ____________ - ANSWERS-unique culture and established norm
What must you adapt to in a workplace? - ANSWERS-YOU must adapt to the culture
Each person is part of a team with specific tasks they are ____________ for - ANSWERS-
accountable
Each person must see and appreciate the _______________________ they are to perform -
ANSWERS-value of the task
Agricultural Age - ANSWERS-● Distributed management of work ● High discretion in use of time
● Broad spectrum of work skills
Industrial Age - ANSWERS-● Centralized management of work ● Little discretion in use of time ●
Specialized work skills
Informational Age - ANSWERS-● Distributed management of work - self management ● High
discretion in use of time ● Broad spectrum of work skills ● Increased level of access and use of
information ● Communication with various organizational levels ● Faster decision making
Intrapersonal Skills - ANSWERS-o Communications
o Appearance
o Working as a member of a team
o Building Relationships/Networking
o Conflict Resolution
Answers11
Assert Yourself - ANSWERS-● Becoming assertive means learning to say no to a certain extent
● It is ok to say no o Keep it simple
▪ "No, I do not think I should."
▪ "No, but thank you for asking."
▪ "No, I do not think that is a good idea."
o you do not owe an explanation
Be a considerate guest - ANSWERS-● Do not arrive unannounced ● Do not bring surprise guests
● Do not force an invitation ● Return things you borrow promptly ● Treat others property the
way you would want them to treat yours
Refrain from idle complaints - ANSWERS-● Instead of focusing on the problem, focus on finding
a solution ● Complaining constantly can bring others down also ● complaining about what
others do to us, we avoid recognizing our own weaknesses and mistakes ● recognizing
weaknesses and mistakes can allow us to make positive changes
Accept and Give Constructive Criticism - ANSWERS-● to make criticism constructive and
effective
o identify an issue rather than launch an attack
o describe what you observed rather than uttering accusations or engaging in name calling o
show that you understand how the other person may feel
o suggest a solution or volunteer to work toward finding a solution
o remain calm, kind, and empathic throughout the exchange and end on a positive note
, A cultural norm that advocates being ______________ for the work that one does and is based
on _____________ - ANSWERS-personally accountable and responsible; a belief that work has
intrinsic value
Every workplace has its own ____________ - ANSWERS-unique culture and established norm
What must you adapt to in a workplace? - ANSWERS-YOU must adapt to the culture
Each person is part of a team with specific tasks they are ____________ for - ANSWERS-
accountable
Each person must see and appreciate the _______________________ they are to perform -
ANSWERS-value of the task
Agricultural Age - ANSWERS-● Distributed management of work ● High discretion in use of time
● Broad spectrum of work skills
Industrial Age - ANSWERS-● Centralized management of work ● Little discretion in use of time ●
Specialized work skills
Informational Age - ANSWERS-● Distributed management of work - self management ● High
discretion in use of time ● Broad spectrum of work skills ● Increased level of access and use of
information ● Communication with various organizational levels ● Faster decision making
Intrapersonal Skills - ANSWERS-o Communications
o Appearance
o Working as a member of a team
o Building Relationships/Networking
o Conflict Resolution
