MSM 6610 - Organizational Behavior Midterm Set
Exam With Complete Solutions
Organizational Behavior - ANSWER Interdisciplinary field dedicated to better understanding
and managing people at work
Theory X Assumptions - ANSWER pessimistic and negative, typical of how managers
traditionally perceived employees
Theory Y - ANSWER believed managers could accomplish more through others by viewing
them as self-energized, committed, responsible, and creative beings
Total Quality Management - ANSWER means that the organization's culture is defined by and
supports the constant attainment of customer satisfaction through an integrated system of
tools, techniques, and training.
This involves the continuous improvement of organizational processes, resulting in
high-quality products and services.
e-business - ANSWER using the Internet to facilitate every aspect of running a business,
including the management of virtual teams
Human Capital - ANSWER The productive potential of one's knowledge and actions
A present or future employee with the right combination of knowledge, skills, and motivation
,to excel
Social capital - ANSWER The productive potential of strong relationships, goodwill, trust, and
cooperative effort
Management - ANSWER the process of working with and through others to achieve
organizational objectives, efficiently and ethically, in the face of constant change.
Contingency Approach - ANSWER Using management concepts and techniques in a
situationally appropriate manner, instead of trying to rely on "one best way"
Ethics - ANSWER Concerned with right versus wrong, good versus bad, and the many shades
of gray in-between supposedly black-and-white issues
Corporate social responsibility (CSR) - ANSWER "the notion that corporations have an
obligation to constituent groups in society other than stockholders and beyond that
prescribed by law or union contract.
Magnificent Seven - ANSWER General Moral Principles for Managers that include Dignity of
Human Life, Autonomy, Honesty, Loyalty, Fairness, Humaneness, and the Common Good
Five Sources of OB Research Insights - ANSWER Meta-Analysis, Field Studies, Laboratory
Studies, Sample Surveys, Case Studies
, Organizational culture - ANSWER set of shared, taken-for-granted implicit assumptions that a
group holds and that determines how it perceives, thinks about and reacts to its various
environments
Observable artifacts - ANSWER Consist of the physical manifestation of an organization's
culture
Acronyms, manner of dress, awards, myths and stories, published lists of values, observable
rituals and ceremonies, special parking spaces, and decorations
Values - ANSWER concepts or beliefs that pertain to desirable end states, transcend
situations, guide selection of behavior and are ordered by relative importance
Espoused values - ANSWER represent the explicitly stated values and norms that are preferred
by an organization
Enacted values - ANSWER represent the values and norms that actually are exhibited or
converted into employee behavior
Based on observable behavior
Basic assumptions - ANSWER Constitute organizational values that have become so taken for
granted over time that they become assumptions that guide organizational behavior
Exam With Complete Solutions
Organizational Behavior - ANSWER Interdisciplinary field dedicated to better understanding
and managing people at work
Theory X Assumptions - ANSWER pessimistic and negative, typical of how managers
traditionally perceived employees
Theory Y - ANSWER believed managers could accomplish more through others by viewing
them as self-energized, committed, responsible, and creative beings
Total Quality Management - ANSWER means that the organization's culture is defined by and
supports the constant attainment of customer satisfaction through an integrated system of
tools, techniques, and training.
This involves the continuous improvement of organizational processes, resulting in
high-quality products and services.
e-business - ANSWER using the Internet to facilitate every aspect of running a business,
including the management of virtual teams
Human Capital - ANSWER The productive potential of one's knowledge and actions
A present or future employee with the right combination of knowledge, skills, and motivation
,to excel
Social capital - ANSWER The productive potential of strong relationships, goodwill, trust, and
cooperative effort
Management - ANSWER the process of working with and through others to achieve
organizational objectives, efficiently and ethically, in the face of constant change.
Contingency Approach - ANSWER Using management concepts and techniques in a
situationally appropriate manner, instead of trying to rely on "one best way"
Ethics - ANSWER Concerned with right versus wrong, good versus bad, and the many shades
of gray in-between supposedly black-and-white issues
Corporate social responsibility (CSR) - ANSWER "the notion that corporations have an
obligation to constituent groups in society other than stockholders and beyond that
prescribed by law or union contract.
Magnificent Seven - ANSWER General Moral Principles for Managers that include Dignity of
Human Life, Autonomy, Honesty, Loyalty, Fairness, Humaneness, and the Common Good
Five Sources of OB Research Insights - ANSWER Meta-Analysis, Field Studies, Laboratory
Studies, Sample Surveys, Case Studies
, Organizational culture - ANSWER set of shared, taken-for-granted implicit assumptions that a
group holds and that determines how it perceives, thinks about and reacts to its various
environments
Observable artifacts - ANSWER Consist of the physical manifestation of an organization's
culture
Acronyms, manner of dress, awards, myths and stories, published lists of values, observable
rituals and ceremonies, special parking spaces, and decorations
Values - ANSWER concepts or beliefs that pertain to desirable end states, transcend
situations, guide selection of behavior and are ordered by relative importance
Espoused values - ANSWER represent the explicitly stated values and norms that are preferred
by an organization
Enacted values - ANSWER represent the values and norms that actually are exhibited or
converted into employee behavior
Based on observable behavior
Basic assumptions - ANSWER Constitute organizational values that have become so taken for
granted over time that they become assumptions that guide organizational behavior
