Module 6
Study online at https://quizlet.com/_dm1z64
1. You notice that a co-worker seems to favor some individuals over others and
is not consistent in his actions. By doing this, he may be violating all of the
following ethical principles except:: autonomy
2. 1.Refraining from engaging in any behavior that would cause harm is which
of the following basic ethical principles?: non-male�cence
3. 2.Competence includes knowing when a client needs to be referred to anoth-
er professional.: true
4. Are there any circumstances where a client's con�dentiality may be broken?-
: yes
5. 4.A service provider's duty related to cases where the consumer is dangerous
to others and has identi�ed targeted individual(s) is referred to as:: duty to warn
6. 5.HIPPA was established to protect individuals from losing health coverage
when changing employees:: true
7. 6.The American Disability Act (ADA) is divided into �ve (5) titles. Which of the
following are included?: a.Employment
b. Telecommunications
c. Public Accommodations
all of the above
8. A new case manager Behavioral Health Case Manager (BHCM) , with no
behavioral health experience, is conducting an individual educational (rehabili-
tation) session. During the session, the client reports that they have plans to kill
themselves tonight. The BHCM proceeds to try to assess the client and provide
crisis intervention.
Did the BHCM do the right thing?: No.
The BHCM did not have the expertise to address the situation. As soon as the client verbalized plans to harm themselves,
the BHCM should have consulted a licensed therapist.
9. A BHCM is having challenges with a client they are working with. They are
extremely stressed out. They go out to dinner with a friend and talk about the
client's issues and their frustrations.
1/2
, Module 6
Study online at https://quizlet.com/_dm1z64
Is this ok?: No.
Client information must be kept con�dential. When having challenges with a client's treatment, you should consult your
supervisor.
10. A BHCM is working with a client and during the course objectives the client
tells them about the church they attend. They invite the BHCM to attend
church.
The BHCM has been looking for a new church to attend, and thinks the church
sounds really great, but politely declines the client's invitation.
Did the BHCM do the right thing?: Yes.
By declining the invitation, the BHCM helped to preserve the professional relationship and avoided an overlapping
relationship
2/2
, CCMC CERTIFIED CASE MANAGER PRACTICE TEST #9 & #10
Study online at https://quizlet.com/_f2nn5x
1. Lobbying the Congress for better health insurance bene�ts: Which is not a major
function of the health care case manager?
2. Would be dictated by the speci�c situation during the interview: In any interview
situation, the use of attending or non-attending responses:
3. The individual has recourse under ADA: If the physical or mental impairment does not substan-
tially limit the individual but the employer treats the individual as if they are substantially limited then:
4. Plainti : Most of the time, it's only the _____ who can report a bad faith claim.
5. Part A: In client care in an approved skilled nursing facility is covered by what section Medicare?
6. May not be disabled from his vocation.: An individual with an impairment:
7. Litigation: Premature discharge, negligent client assessment, and breach of client con�dentiality are all causes
of _____.
8. Greater tolerance for lengthy hospital stays and innovative, experimental
procedures: Which is not a result of managed care and tighter government regulation?
9. To help the client and family �nd the correct services: Which of the following is a goal of
care coordination?
10. Is based on the groundless or inappropriate denial of bene�ts.: A bad faith claim:
11. Orientation: Which of the following is the application for BATNA?
12. Outsourcing: Which of the following is not an intention of "outcome focused care"?
13. Restricting the use of innovative solutions: Which of the following is not a goal of CQI?
14. Cost control is the main premise and priority: Which of the following is not true of the term
patient acuity?
15. Preoccupation with upcoming responsibilities: Select the choice LEAST helpful to case
managers e ective communication:
16. Progress reports: Which of the following is not included in the assessment stage of the quality plan?
17. Organ Procurement Organizations: Select the choice expressing the acronym OPO commonly
used in organ donation:
18. Visits to specialists must be referred by primary care physicians: Which of these is
not an outcome of managed care?
19. Perioperative Case Management: The LEAST �tting focus in acute care case management is:
20. The Right Direction and Right Supervision: Which of the following was NOT included in the
ANA's published "The Five Rights of Delegation" in 1997?
1/1
, CBHCM
Study online at https://quizlet.com/_bm3j01
1. A formal process that facilitates the clinically appropriate movement of clients
from one level of care to another, including from one practitioner to another is
called: Transition planning
2. Under what circumstances can substance use information be disclosed: When-
ever a release of information is signed to disclose information to another party
3. When can you share information about a client with a third party WHITOUT a
valid release of information on �le?: Never, information can only be released when the release is on
�le
4. The MOST IMPORTANT reason to communicate with collateral resources
during the initial assessment and ongoing planning is to: Ensure you have a complete
client's assessment
5. Of the following which is considered a client need?: Social skills
6. A progress note should include: Factual events, important client statements, and dates
7. Which of the following should the case manager know before making formal
and informal referrals to service providers: The eligibility criteria of resources agencies and
service providers
8. Your clients tell you her brother, who pays her rent and household expenses,
died unexpected last week without a will. Your client client doesn't know know
how she will be able to..: Conduct an assessment and service plan update to include her new �nancial
needs
9. Your client has just revealed that she has been in a abusive relationship for
two years and doesn't know how to safety leave. What would be an appropriate
response as: Engage the client in developing a safety plan
10. Many program funders regulatory agencies, and others set documentation
timelines. Regardless of the client, which hierarchy must case managers follow
when determine: Law and statutes, agency operating procedure, funder requirements
11. When a case manager locates a reliable resource for a common client need,
such as family budgeting skills, he or she should: Ensure the service match client's needs, then
make the referral
12. What's the purpose of ongoing assessment by the case manager: Monitoring
client progress
Study online at https://quizlet.com/_dm1z64
1. You notice that a co-worker seems to favor some individuals over others and
is not consistent in his actions. By doing this, he may be violating all of the
following ethical principles except:: autonomy
2. 1.Refraining from engaging in any behavior that would cause harm is which
of the following basic ethical principles?: non-male�cence
3. 2.Competence includes knowing when a client needs to be referred to anoth-
er professional.: true
4. Are there any circumstances where a client's con�dentiality may be broken?-
: yes
5. 4.A service provider's duty related to cases where the consumer is dangerous
to others and has identi�ed targeted individual(s) is referred to as:: duty to warn
6. 5.HIPPA was established to protect individuals from losing health coverage
when changing employees:: true
7. 6.The American Disability Act (ADA) is divided into �ve (5) titles. Which of the
following are included?: a.Employment
b. Telecommunications
c. Public Accommodations
all of the above
8. A new case manager Behavioral Health Case Manager (BHCM) , with no
behavioral health experience, is conducting an individual educational (rehabili-
tation) session. During the session, the client reports that they have plans to kill
themselves tonight. The BHCM proceeds to try to assess the client and provide
crisis intervention.
Did the BHCM do the right thing?: No.
The BHCM did not have the expertise to address the situation. As soon as the client verbalized plans to harm themselves,
the BHCM should have consulted a licensed therapist.
9. A BHCM is having challenges with a client they are working with. They are
extremely stressed out. They go out to dinner with a friend and talk about the
client's issues and their frustrations.
1/2
, Module 6
Study online at https://quizlet.com/_dm1z64
Is this ok?: No.
Client information must be kept con�dential. When having challenges with a client's treatment, you should consult your
supervisor.
10. A BHCM is working with a client and during the course objectives the client
tells them about the church they attend. They invite the BHCM to attend
church.
The BHCM has been looking for a new church to attend, and thinks the church
sounds really great, but politely declines the client's invitation.
Did the BHCM do the right thing?: Yes.
By declining the invitation, the BHCM helped to preserve the professional relationship and avoided an overlapping
relationship
2/2
, CCMC CERTIFIED CASE MANAGER PRACTICE TEST #9 & #10
Study online at https://quizlet.com/_f2nn5x
1. Lobbying the Congress for better health insurance bene�ts: Which is not a major
function of the health care case manager?
2. Would be dictated by the speci�c situation during the interview: In any interview
situation, the use of attending or non-attending responses:
3. The individual has recourse under ADA: If the physical or mental impairment does not substan-
tially limit the individual but the employer treats the individual as if they are substantially limited then:
4. Plainti : Most of the time, it's only the _____ who can report a bad faith claim.
5. Part A: In client care in an approved skilled nursing facility is covered by what section Medicare?
6. May not be disabled from his vocation.: An individual with an impairment:
7. Litigation: Premature discharge, negligent client assessment, and breach of client con�dentiality are all causes
of _____.
8. Greater tolerance for lengthy hospital stays and innovative, experimental
procedures: Which is not a result of managed care and tighter government regulation?
9. To help the client and family �nd the correct services: Which of the following is a goal of
care coordination?
10. Is based on the groundless or inappropriate denial of bene�ts.: A bad faith claim:
11. Orientation: Which of the following is the application for BATNA?
12. Outsourcing: Which of the following is not an intention of "outcome focused care"?
13. Restricting the use of innovative solutions: Which of the following is not a goal of CQI?
14. Cost control is the main premise and priority: Which of the following is not true of the term
patient acuity?
15. Preoccupation with upcoming responsibilities: Select the choice LEAST helpful to case
managers e ective communication:
16. Progress reports: Which of the following is not included in the assessment stage of the quality plan?
17. Organ Procurement Organizations: Select the choice expressing the acronym OPO commonly
used in organ donation:
18. Visits to specialists must be referred by primary care physicians: Which of these is
not an outcome of managed care?
19. Perioperative Case Management: The LEAST �tting focus in acute care case management is:
20. The Right Direction and Right Supervision: Which of the following was NOT included in the
ANA's published "The Five Rights of Delegation" in 1997?
1/1
, CBHCM
Study online at https://quizlet.com/_bm3j01
1. A formal process that facilitates the clinically appropriate movement of clients
from one level of care to another, including from one practitioner to another is
called: Transition planning
2. Under what circumstances can substance use information be disclosed: When-
ever a release of information is signed to disclose information to another party
3. When can you share information about a client with a third party WHITOUT a
valid release of information on �le?: Never, information can only be released when the release is on
�le
4. The MOST IMPORTANT reason to communicate with collateral resources
during the initial assessment and ongoing planning is to: Ensure you have a complete
client's assessment
5. Of the following which is considered a client need?: Social skills
6. A progress note should include: Factual events, important client statements, and dates
7. Which of the following should the case manager know before making formal
and informal referrals to service providers: The eligibility criteria of resources agencies and
service providers
8. Your clients tell you her brother, who pays her rent and household expenses,
died unexpected last week without a will. Your client client doesn't know know
how she will be able to..: Conduct an assessment and service plan update to include her new �nancial
needs
9. Your client has just revealed that she has been in a abusive relationship for
two years and doesn't know how to safety leave. What would be an appropriate
response as: Engage the client in developing a safety plan
10. Many program funders regulatory agencies, and others set documentation
timelines. Regardless of the client, which hierarchy must case managers follow
when determine: Law and statutes, agency operating procedure, funder requirements
11. When a case manager locates a reliable resource for a common client need,
such as family budgeting skills, he or she should: Ensure the service match client's needs, then
make the referral
12. What's the purpose of ongoing assessment by the case manager: Monitoring
client progress
