100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached 4.2 TrustPilot
logo-home
Exam (elaborations)

MKTG 409 – Principles of Marketing | Exam 2 Q&A (100+ Questions) – Consumer Behavior, Branding, Product Life Cycle

Rating
-
Sold
-
Pages
18
Grade
A+
Uploaded on
05-12-2025
Written in
2025/2026

This document presents over 100 thoroughly verified questions and answers from Exam 2 of the MKTG 409 2025/2026 course at Troy University, focusing on advanced marketing topics across consumer behavior, product strategy, branding, and service marketing. It provides an in-depth review of the consumer buying decision process, including internal vs. external information search, levels of involvement, cognitive dissonance, and situational, psychological, and social influences such as perception, motivation, learning, and reference groups. The exam also explores product classifications (convenience, shopping, specialty, and unsought products), business product types (installations, MRO supplies, process materials), and the stages of the product life cycle—from introduction to decline. Branding strategies like family branding, co-branding, and brand licensing are covered, along with measurements of brand equity and loyalty (recognition, preference, insistence). Students are also introduced to new-product development phases, product modifications, product positioning, and packaging. Key service marketing concepts such as intangibility, inseparability, perishability, heterogeneity, and customer contact are clearly defined. The final section includes nonprofit marketing, target publics, and opportunity cost, making this a complete study tool for marketing majors, business students, and pre-exam revision. Keywords: mktg 409, consumer behavior, decision making, brand loyalty, branding strategies, product life cycle, marketing mix, product positioning, product adoption, service marketing, inseparability, perishability, nonprofit marketing, product development, co-branding, family branding, cognitive dissonance, maslow’s hierarchy, crm, market segmentation

Show more Read less
Institution
MKTG 409
Course
MKTG 409










Whoops! We can’t load your doc right now. Try again or contact support.

Written for

Institution
MKTG 409
Course
MKTG 409

Document information

Uploaded on
December 5, 2025
Number of pages
18
Written in
2025/2026
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

Content preview

MKTG 409 Exam 2 Troy 2025/2026 Exam
Questions with 100% Correct Answers |
Latest Update



Buying Behavior - 🧠 ANSWER ✔✔the decision processes and actions of

people involved in buying and using products


consumer buying behavior - 🧠 ANSWER ✔✔the decision processes and

purchasing activities of people who purchase products for personal or

household use and not for business purposes


consumer buying decision process - 🧠 ANSWER ✔✔a five-stage purchase

decision process that includes problem recognition, information search,

evaluation of alternatives, purchase and postpurchase evaluation

,internal search - 🧠 ANSWER ✔✔An information search in which buyers

search their memories for information about products that might solve their

problem


external search - 🧠 ANSWER ✔✔An information search in which buyers

seek information from sources other than their memories


consideration set - 🧠 ANSWER ✔✔A group of brands within a product

category that a buyer views as alternatives for possible purchase


evaluative criteria - 🧠 ANSWER ✔✔Objective and subjective product

characteristics that are important to a buyer


cognitive dissonance - 🧠 ANSWER ✔✔A buyer's doubts shortly after a

purchase about whether the decision was the right one


routinized response behavior - 🧠 ANSWER ✔✔A consumer decision-

making process used when buying frequently purchased, low-cost items

that require very little search-and-decision effort


limited decision making - 🧠 ANSWER ✔✔A consumer decision-making

process used when purchasing products occasionally or needing

information about an unfamiliar brand in a familiar product category

, extended decision making - 🧠 ANSWER ✔✔A consumer decision-making

process employed when purchasing unfamiliar, expensive, or infrequently

bought products


impulse buying - 🧠 ANSWER ✔✔An unplanned buying behavior involving

no conscious planning, resulting from a powerful urge to buy something

immediately


level of involvement - 🧠 ANSWER ✔✔An individual's degree of interest in a

product and the importance of the product for that person


situational influences - 🧠 ANSWER ✔✔Influences that result from

circumstances, time, and location that affect the consumer buying decision

process


psychological influences - 🧠 ANSWER ✔✔Factors that in part determine

people's general behavior, thus influencing their behavior as consumers


perception - 🧠 ANSWER ✔✔The process of selecting, organizing, and

interpreting information inputs to produce meaning


information inputs - 🧠 ANSWER ✔✔Sensations received through sight,

taste, hearing, smell, and touch



COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3

Get to know the seller

Seller avatar
Reputation scores are based on the amount of documents a seller has sold for a fee and the reviews they have received for those documents. There are three levels: Bronze, Silver and Gold. The better the reputation, the more your can rely on the quality of the sellers work.
NinjaNerd Liberty University
View profile
Follow You need to be logged in order to follow users or courses
Sold
195
Member since
1 year
Number of followers
4
Documents
12070
Last sold
5 hours ago
NinjaNerd

Here You will All Documents and Package Deals Offered by Seller NinjaNerd.

3.8

30 reviews

5
14
4
5
3
6
2
2
1
3

Recently viewed by you

Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their exams and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can immediately select a different document that better matches what you need.

Pay how you prefer, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card or EFT and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Frequently asked questions