MHA 701 CH 4 QUIZ STUDY GUIDE
Attitudes - Answer -Are a complex combination of an individual's personality, beliefs,
values, behaviors, and motivations.
Include feelings, thoughts, and actions
An attempt to explain a person's behavior.
Cognitive Dissonance - Answer -Refers to any inconsistency that a person perceives
between the persons behavior and attitudes
Any form of inconsistency that is uncomfortable for the person will prompt the person to
reduce the dissonance (conflict). Harry, John, and Mary example
Other approaches that a person may use to reduce the inconsistency are as folows: -
Answer -Eliminating their responsibility or control over an act or decision.
Denying, distorting, or selectively forgetting the information.
Minimizing the importance of the issue, decision, or act.
Selecting new information that is consistant with an attitude or behavior.
Attitude formation is a result of - Answer -Learning
Modeling other individuals actions and attitudes
Direct experiences with people and situations
Effective managers - Answer -continuously survey their employees so they can detect
problem areas and implement the necessary changes.
How to change someone's attitude - Answer -Provide new information
Attitudes are formed over a lifetime - Answer -Through an individual's socialization
process. A socialization process includes their formation of values and beliefs during
childhood years, influenced not only by family, religion, and culture but also by
socioeconomic factors.
Perception - Answer -Is the process by which organisms interpret and organize
sensation to produce a meaningful experience of the world
4 stages of perception - Answer -Stimulation, registration, organization, and
interpretation
Halo effect - Answer -occurs when an individual forms a general impression about
another person no the basis of a single characteristic, such as intelligence, sociability,
or appearance.
Social perception - Answer -how an individual "sees" others and how others perceive
an individual
Attitudes - Answer -Are a complex combination of an individual's personality, beliefs,
values, behaviors, and motivations.
Include feelings, thoughts, and actions
An attempt to explain a person's behavior.
Cognitive Dissonance - Answer -Refers to any inconsistency that a person perceives
between the persons behavior and attitudes
Any form of inconsistency that is uncomfortable for the person will prompt the person to
reduce the dissonance (conflict). Harry, John, and Mary example
Other approaches that a person may use to reduce the inconsistency are as folows: -
Answer -Eliminating their responsibility or control over an act or decision.
Denying, distorting, or selectively forgetting the information.
Minimizing the importance of the issue, decision, or act.
Selecting new information that is consistant with an attitude or behavior.
Attitude formation is a result of - Answer -Learning
Modeling other individuals actions and attitudes
Direct experiences with people and situations
Effective managers - Answer -continuously survey their employees so they can detect
problem areas and implement the necessary changes.
How to change someone's attitude - Answer -Provide new information
Attitudes are formed over a lifetime - Answer -Through an individual's socialization
process. A socialization process includes their formation of values and beliefs during
childhood years, influenced not only by family, religion, and culture but also by
socioeconomic factors.
Perception - Answer -Is the process by which organisms interpret and organize
sensation to produce a meaningful experience of the world
4 stages of perception - Answer -Stimulation, registration, organization, and
interpretation
Halo effect - Answer -occurs when an individual forms a general impression about
another person no the basis of a single characteristic, such as intelligence, sociability,
or appearance.
Social perception - Answer -how an individual "sees" others and how others perceive
an individual
