QUESTIONS WITH VERIFIED ANSWERS (GRADED
A+ )100% CORRECT!
, Due to water migration, most drapery and upholstery that are in contact with moisture
will develop _____________ stains/rings over time. - ANSWER Water
Remember that the water damage restoration is not complete until all materials are
returned to a _____ - ______ condition. - ANSWER Pre-damage or former state
What are the three categories/colors of water sanitation? - ANSWER Category 1, 2, and
3
Carpet ___________ is always replaced in Category "2" & "3" losses if wet. - ANSWER
Pads
The absorption process, in all hygroscopic materials, becomes more dramatic above
_______% RH. - ANSWER 60%
As the humidity increases, hygroscopic materials take on more moisture i.e., water
vapor, from the air until they reach _______________ with the environment. - ANSWER
Equilibrium
What are the four classes of water damage? - ANSWER 1, 2, 3, and 4
The Standard of Care for water damage restoration is _______________. - ANSWER
ANSI-S500
What are the two types of secondary damage? - ANSWER Hygroscopic and Fungal/
Mold
Accurate written _____________ must begin when the first contact is made with the
company. - ANSWER Records
The property owner, insured, or authorized agent, must sign a _________
_____________ before a restorer begins work. States who is financially responsible for
payment of services. - ANSWER Work Authorization
A requirement for an insurance ______________ (deposit) should be clearly explained
over the phone before you respond. - ANSWER Deductible