QUALTRICS CX CERTIFICATION FINAL
PAPER 2026 EXAM QUESTIONS AND
VERIFIED ANSWERS GRADED A+
Can be built in before responses are recorded
Can be used in filters
Act like Custom Fields
Behave as Embedded Data
Can be used in reports Answer: Can be built in before responses are
recorded
⩥ Name the process that identifies the roots of search words and groups
their invariants to aid in text analysis Answer: Lemmatization
⩥ T or F - You cannot edit the topics recommended for you Answer:
False
,⩥ What is the purpose of editing Sentiment Categories? Answer: To
accurately represent your data and thereby train Qualtrics' AI on how
you want your data to be perceived
⩥ T or F - As new responses come in, Text iQ automatically adds them
to your existing topics Answer: False
⩥ Sentiment Analysis categorizes text responses by respondent opinion.
Of the list below, which contains the correct opinion categories?
Very Negative, Negative, Neutral, Positive, Very Positive, Mixed
Negative, Neutral, Positive
Negative, Positive, Neutral, Mixed Answer: Very Negative, Negative,
Neutral, Positive, Very Positive, Mixed
⩥ What is Customer Management (CX)? Answer: Customer Experience
(CX) is the quality of the relationship that a customer has with your
organization.
⩥ Typically, what are the two most important CX metrics to capture in a
Digital Feedback program? Answer: CES & CSAT
, ⩥ T or F - The early stages of the maturity focus on CX improvements
around the business without addressing underlying operational and
cultural issues. Answer: True
⩥ T or F - Customer Experience Management measures the quality of
the relationship between a customer and an organization. Answer: True
⩥ A strong CX program is linked to four key financial results. Select the
four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet Answer: Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
PAPER 2026 EXAM QUESTIONS AND
VERIFIED ANSWERS GRADED A+
Can be built in before responses are recorded
Can be used in filters
Act like Custom Fields
Behave as Embedded Data
Can be used in reports Answer: Can be built in before responses are
recorded
⩥ Name the process that identifies the roots of search words and groups
their invariants to aid in text analysis Answer: Lemmatization
⩥ T or F - You cannot edit the topics recommended for you Answer:
False
,⩥ What is the purpose of editing Sentiment Categories? Answer: To
accurately represent your data and thereby train Qualtrics' AI on how
you want your data to be perceived
⩥ T or F - As new responses come in, Text iQ automatically adds them
to your existing topics Answer: False
⩥ Sentiment Analysis categorizes text responses by respondent opinion.
Of the list below, which contains the correct opinion categories?
Very Negative, Negative, Neutral, Positive, Very Positive, Mixed
Negative, Neutral, Positive
Negative, Positive, Neutral, Mixed Answer: Very Negative, Negative,
Neutral, Positive, Very Positive, Mixed
⩥ What is Customer Management (CX)? Answer: Customer Experience
(CX) is the quality of the relationship that a customer has with your
organization.
⩥ Typically, what are the two most important CX metrics to capture in a
Digital Feedback program? Answer: CES & CSAT
, ⩥ T or F - The early stages of the maturity focus on CX improvements
around the business without addressing underlying operational and
cultural issues. Answer: True
⩥ T or F - Customer Experience Management measures the quality of
the relationship between a customer and an organization. Answer: True
⩥ A strong CX program is linked to four key financial results. Select the
four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet Answer: Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
