Stage 1 correct answers Current Picture, What's going on?
Stage 1, substage 1 correct answers Story, tell the story
Stage 1, substage 2 correct answers New Perspective, understand blindspot. Develop new
perspectives to reframe stories.
Stage 1, substage 3 correct answers Leverage, Identify key issues to work on that underline
the problem or situation
Stage 2 correct answers Preferred Picture, What do I need or want?
Stage 2, substage 1 correct answers Brainstorm possibilities for a better future. What goals do
you want to set?
Stage 2, substage 2 correct answers Change the agenda, and choose realistic goals to address
key problems.
Stage 2, substage 3 correct answers Commitment. Find incentives to fully commit to address
problem
Stage 3 correct answers The Way Forward, How do I get what I need and want?
Stage 3, substage 1 correct answers Possible strategies, brainstorming solutions. Identify
strategies to achieve goals (Brainstorm strategies)
Stage 3, substage 2 correct answers Best-fit strategies. Choose "best-fit" strategies
Stage 3, substage 3 correct answers Plan, create a specific plan
Action arrow correct answers have a bias for action from the beginning. Change requires
action.
Why are questions valuable? correct answers They allow us to look for specific information.
Clarify, dig deeper, direct, and we can bring out more in specific areas. We also want to add
more structure, provide guidance.
What is the purpose of reflections? correct answers It's a springboard, it makes it so we don't
skip to the solution and see where they're at. It's a great way to communicate empathy. It's
being able to understand them and convey that understanding back. It allows them to think
and clarify. It allows them to take the lead.
What is advanced empathy? correct answers Opening the door they barely left open in the
hallway. Reading between the lines. There is a lot that is there that they won't say out loud.
There is meaning behind what they are saying, but they don't know it. They will have an
"aha" moment. A type of reflection about things they have inferred.