lOMoAR cPSD| 11700591
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each CHAPTER
CHAPTER 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
, lOMoAR cPSD| 11700591
4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for.
Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities.
Which of the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
7) Being completely familiar with employment legislation, HR policies and procedures, collective
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related
with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each CHAPTER
CHAPTER 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
, lOMoAR cPSD| 11700591
4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for.
Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities.
Which of the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
7) Being completely familiar with employment legislation, HR policies and procedures, collective
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related
with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
