NHA CCMA ADMINISTRATIVE
ASSISTING Questions and Answers
Graded A+
Wave scheduling - Correct answer-3 patients scheduled at the same time, see in the
order that they arrive (so one pt arriving late does not disrupt schedule)
Modified wave scheduling - Correct answer-Allocates 2 pts to arrive at a specified
time and the 3rd to arrive approximately 30 min later, or pts are seen in intervals
during 1st half of the hour with no pts seen during 2nd half of the hour; timely
sequence continuous throughout the day
Double-booking - Correct answer-2 pts are scheduled at the same time to see the
same provider; used to work in a pt with an acute illness when no other time is
available; creates delays
can also be used to schedule 2 pts for the same time slot in an office with multiple
providers for short visits
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,Cluster scheduling - Correct answer-grouping pts who have similar conditions into
specific time slots or days
Open hours scheduling - Correct answer-pts arrive at their convenience and are
seen on first-come, first-served basis
Scheduling an internal appointment with a patient - Correct answer-Name, DOB,
reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Scheduling an external appointment (new pt) - Correct answer-Name, DOB,
address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of privacy practices
How much time for a new patient appointment? - Correct answer-30 minutes
minimum
What should you tell a patient if there is a delay? - Correct answer-They have the
option to wait or reschedule
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, Notice of Privacy Practices - Correct answer-A notification by providers required
by the HIPAA Privacy Rule that provides an understandable explanation of
patients' rights with respect to their personal health information and the privacy
practices of their providers
How long should a patient wait in the waiting room? - Correct answer-No more
than 15 minutes
Steps for filing medical records - Correct answer-1. Conditioning (group related
papers together, rmv clips/staples, attaching smaller papers to larger sheets, fixing
damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original record in the file
and whether it needs to be cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they don't become
misplaced)
Alphabetic filing - Correct answer-Last name, first name, middle initial
Traditional system most widely used
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
ASSISTING Questions and Answers
Graded A+
Wave scheduling - Correct answer-3 patients scheduled at the same time, see in the
order that they arrive (so one pt arriving late does not disrupt schedule)
Modified wave scheduling - Correct answer-Allocates 2 pts to arrive at a specified
time and the 3rd to arrive approximately 30 min later, or pts are seen in intervals
during 1st half of the hour with no pts seen during 2nd half of the hour; timely
sequence continuous throughout the day
Double-booking - Correct answer-2 pts are scheduled at the same time to see the
same provider; used to work in a pt with an acute illness when no other time is
available; creates delays
can also be used to schedule 2 pts for the same time slot in an office with multiple
providers for short visits
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Cluster scheduling - Correct answer-grouping pts who have similar conditions into
specific time slots or days
Open hours scheduling - Correct answer-pts arrive at their convenience and are
seen on first-come, first-served basis
Scheduling an internal appointment with a patient - Correct answer-Name, DOB,
reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Scheduling an external appointment (new pt) - Correct answer-Name, DOB,
address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of privacy practices
How much time for a new patient appointment? - Correct answer-30 minutes
minimum
What should you tell a patient if there is a delay? - Correct answer-They have the
option to wait or reschedule
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, Notice of Privacy Practices - Correct answer-A notification by providers required
by the HIPAA Privacy Rule that provides an understandable explanation of
patients' rights with respect to their personal health information and the privacy
practices of their providers
How long should a patient wait in the waiting room? - Correct answer-No more
than 15 minutes
Steps for filing medical records - Correct answer-1. Conditioning (group related
papers together, rmv clips/staples, attaching smaller papers to larger sheets, fixing
damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original record in the file
and whether it needs to be cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they don't become
misplaced)
Alphabetic filing - Correct answer-Last name, first name, middle initial
Traditional system most widely used
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
