CPHQ Practice Questions
1-CPHQ Practice Questions -(120 Qs).
Question 1
The scientific method in quality improvement is represented by
A. Failure Mode and Effects Analysis.
B. Statistical process control.
C. Sequential problem solving.
D. The PDCA cycle.
Answer: D
The Plan-Do-Check-Act (PDCA) Cycle exemplifies the scientific method in quality improvement:
planning a change, doing it, checking to see its effect, and then acting on what we have learned by
either rejecting the change or making it a standard part of the process.
Content Category: Management and Leadership
Cognitive level required for a response: Recall
Tasks on the CPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Determine
zapplicabilityzof zperformance zimprovement z models z(e.g. zPDCA, zSix zSigma, zLean)
Question z2
Clinical zpractice zguidelines zreduce
A. Random zvariation.
B. Anticipated zvariation.
C. Assignable zvariation.
D. All ztypes zof zvariation.
Answer: zC
Clinical zpractice zguidelines zreduce zassignable zvariation. zThe zlatter zarises zfrom zidentifiable zcauses
zthatzcan zbe ztracked zand zeliminated. zIn zthe zcontext zof zclinical zpractice zguidelines, zassignable
zvariation zrepresents zinappropriate zvariation.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Facilitate
zevaluation/selection zof zevidence-based zpractice zguidelines z(e.g. zfor zstanding zorders zor zas
zguidelines zforzphysician zordering zpractice)
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
1
, CPHQ Practice Questions
Question 3
How zshould za zteam zleader zmanage za zdisruptive zmember?
A. Discuss zgeneral zgroup-process zconcerns zwithout zpointing zout zindividuals.
B. Confront zthe zoffending zteam zmember zin zthe zpresence zof zthe zteam.
C. Talk zprivately zwith zthe zdisruptive zteam zmember.
D. Dismiss zthe zoffending zteam zmember.
Answer: zC
The zbest zapproach zto zdisruptive zbehavior zis zto ztalk zprivately zto zthe zoffending zteam zmember,
zpointingzout zthat zdisruptive zbehavior zseems zinconsistent zwith za zcommitment zto zhelp zthe zteam
zsucceed.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse:
z Application
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zParticipate zon
zperformance/quality zimprovement zteams z(i.e. zas za zcoordinator zor zteam zmember/leader/facilitator)
Question z4
Benchmarking zis za ztool zthat zcompares zcurrent zperformance zwith
A. Performance zof zindustry zleaders.
B. Performance zin zsimilar zorganizations.
C. Performance zgoals.
D. All zof zthe zabove.
Answer: zA
In zgeneral, zbenchmarking zmeans z"measuring zan zorganization's zperformance zagainst zthat zof
zbest-in- zclass zcompanies, zdetermining zhow zthe zbest z in zclass zachieve zthose zperformance zlevels
zand zusing zthe zinformation zas za zbasis zfor zone's zown zcompany ztargets, zstrategies zand
zimplementation.
Content zCategory: zManagement zand
zLeadershipzCognitive zlevel zrequired zfor za
zresponse: zRecall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zIntegrate zthe
zresults zofzperformance/quality zimprovement zprocess zinto zstrategic zplanning zfor zthe zorganization
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
2
, CPHQ Practice Questions
Question 5
When zusing zquality zmeasures, zfor zwhich zpurpose zare zthe zrequirements zfor zvalidity zand zreliability
zthezhighest?
A. Accountability
B. Quality zimprovement
C. Research
D. The zrequirements zfor zvalidity zand zreliability zare zthe zsame zwhen zusing
zmeasures zforzaccountability, zquality zimprovement, zor zresearch.
Answer: zA
In zgeneral, zthe zrequirements zfor zvalidity zand zreliability zare zhighest zwhen zusing zquality zmeasures
zfor zaccountability. zAccording zto zthe zAHRQ, z"uses zof zquality zmeasures zfor zthe zpurpose zof
zaccountabilityzinclude zpurchaser zand/or zconsumer zdecision zmaking, zvariation zin zpayment zin
zrelation zto zthe zlevel zofzperformance zand/or z certification zof zprofessionals zor zorganizations.
Content zCategory: zManagement zand
zLeadershipzCognitive zlevel zrequired zfor za
zresponse: zRecall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Identify
zperformancezmeasures/key zperformance/quality zindicators z(e.g. zbalanced zscorecards, zdashboards)
Question z6
What zinformation zwill zbe zconsidered za zcaution zflag zin zcredentialing zactivities?
A. A zmissing zpeer zrecommendation.
B. Missing zdates zor zgaps zin zpractice.
C. Licensure zin zmore zthan zone zstate.
D. All zof zthe zabove.
Answer: zD
Caution zflags zare zthose zpieces zof zdata zor zinformation zthat zshould zsend zup zwarning zsignals zto zthe
zcredentialing zstaff zand zthe zreviewers. zMissing zpeer zinformation, zmissing zdates zor zgaps zin zpractice,
zandzlicensure zin zmore zthan zone zstate zare zall zcaution zflags.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
3
, CPHQ Practice Questions
Question 7
Primary zsource zverification zmay zinclude
A. A zfaxed zcopy.
B. A zcopy zfrom zthe zpractitioner.
C. A zcopy zforwarded zby zanother zhospital.
D. None zof zthe zabove.
Answer: zD
Primary zsource zverification zmay zbe zaccomplished zby z“mail, zsecure zelectronic zcommunication
z(including zsecure zwebsites), zor zby ztelephone zif zthe zdetails zof zthe z verification zare zdocumented.”
zThezpractitioner zor zanother zhospital zis znot za z primary zsource zof zinformation
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Question z8
How zdoes zclinical zpeer zreview zdiffer zfrom zquality zimprovement?
A. Clinical zpeer zreview zmonitors zactivities zof zphysicians zwhile zquality zimprovement zis
zfocused zonzorganizational zactivity.
B. Clinical zpeer zreview zis zfocused zon zindividual zpractitioners zwhile zquality zimprovement
zfocuseszon zprocess.
C. Peer zreview zidentifies zoutliers zto zstandard zpractice zwhile zquality zimprovement zis
zconcernedzwith zthe zprocess zin zwhich zoutliers zwill zbe zaddressed.
D. There zis zno zdifference zbetween zthe ztwo zactivities.
Answer: zB
Clinical zpeer zreview zmay zbe zconsidered zpart zof zan zorganization's zquality zimprovement zactivities.
zItszfocus zis znot zconfined zto zphysicians zonly z(answer zoption zA) zbut zalso znurses, zpharmacists, zand
zother zhealth zcare zprofessionals. zPeer zreview zdoes znot zonly zaim zto zidentify zoutliers zto zstandard
zpractice z(answer zoption zC), ze.g. zit z may zinclude zevaluation zof zevidence-based zpractice.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
4
1-CPHQ Practice Questions -(120 Qs).
Question 1
The scientific method in quality improvement is represented by
A. Failure Mode and Effects Analysis.
B. Statistical process control.
C. Sequential problem solving.
D. The PDCA cycle.
Answer: D
The Plan-Do-Check-Act (PDCA) Cycle exemplifies the scientific method in quality improvement:
planning a change, doing it, checking to see its effect, and then acting on what we have learned by
either rejecting the change or making it a standard part of the process.
Content Category: Management and Leadership
Cognitive level required for a response: Recall
Tasks on the CPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Determine
zapplicabilityzof zperformance zimprovement z models z(e.g. zPDCA, zSix zSigma, zLean)
Question z2
Clinical zpractice zguidelines zreduce
A. Random zvariation.
B. Anticipated zvariation.
C. Assignable zvariation.
D. All ztypes zof zvariation.
Answer: zC
Clinical zpractice zguidelines zreduce zassignable zvariation. zThe zlatter zarises zfrom zidentifiable zcauses
zthatzcan zbe ztracked zand zeliminated. zIn zthe zcontext zof zclinical zpractice zguidelines, zassignable
zvariation zrepresents zinappropriate zvariation.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Facilitate
zevaluation/selection zof zevidence-based zpractice zguidelines z(e.g. zfor zstanding zorders zor zas
zguidelines zforzphysician zordering zpractice)
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
1
, CPHQ Practice Questions
Question 3
How zshould za zteam zleader zmanage za zdisruptive zmember?
A. Discuss zgeneral zgroup-process zconcerns zwithout zpointing zout zindividuals.
B. Confront zthe zoffending zteam zmember zin zthe zpresence zof zthe zteam.
C. Talk zprivately zwith zthe zdisruptive zteam zmember.
D. Dismiss zthe zoffending zteam zmember.
Answer: zC
The zbest zapproach zto zdisruptive zbehavior zis zto ztalk zprivately zto zthe zoffending zteam zmember,
zpointingzout zthat zdisruptive zbehavior zseems zinconsistent zwith za zcommitment zto zhelp zthe zteam
zsucceed.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse:
z Application
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zParticipate zon
zperformance/quality zimprovement zteams z(i.e. zas za zcoordinator zor zteam zmember/leader/facilitator)
Question z4
Benchmarking zis za ztool zthat zcompares zcurrent zperformance zwith
A. Performance zof zindustry zleaders.
B. Performance zin zsimilar zorganizations.
C. Performance zgoals.
D. All zof zthe zabove.
Answer: zA
In zgeneral, zbenchmarking zmeans z"measuring zan zorganization's zperformance zagainst zthat zof
zbest-in- zclass zcompanies, zdetermining zhow zthe zbest z in zclass zachieve zthose zperformance zlevels
zand zusing zthe zinformation zas za zbasis zfor zone's zown zcompany ztargets, zstrategies zand
zimplementation.
Content zCategory: zManagement zand
zLeadershipzCognitive zlevel zrequired zfor za
zresponse: zRecall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zIntegrate zthe
zresults zofzperformance/quality zimprovement zprocess zinto zstrategic zplanning zfor zthe zorganization
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
2
, CPHQ Practice Questions
Question 5
When zusing zquality zmeasures, zfor zwhich zpurpose zare zthe zrequirements zfor zvalidity zand zreliability
zthezhighest?
A. Accountability
B. Quality zimprovement
C. Research
D. The zrequirements zfor zvalidity zand zreliability zare zthe zsame zwhen zusing
zmeasures zforzaccountability, zquality zimprovement, zor zresearch.
Answer: zA
In zgeneral, zthe zrequirements zfor zvalidity zand zreliability zare zhighest zwhen zusing zquality zmeasures
zfor zaccountability. zAccording zto zthe zAHRQ, z"uses zof zquality zmeasures zfor zthe zpurpose zof
zaccountabilityzinclude zpurchaser zand/or zconsumer zdecision zmaking, zvariation zin zpayment zin
zrelation zto zthe zlevel zofzperformance zand/or z certification zof zprofessionals zor zorganizations.
Content zCategory: zManagement zand
zLeadershipzCognitive zlevel zrequired zfor za
zresponse: zRecall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: z Identify
zperformancezmeasures/key zperformance/quality zindicators z(e.g. zbalanced zscorecards, zdashboards)
Question z6
What zinformation zwill zbe zconsidered za zcaution zflag zin zcredentialing zactivities?
A. A zmissing zpeer zrecommendation.
B. Missing zdates zor zgaps zin zpractice.
C. Licensure zin zmore zthan zone zstate.
D. All zof zthe zabove.
Answer: zD
Caution zflags zare zthose zpieces zof zdata zor zinformation zthat zshould zsend zup zwarning zsignals zto zthe
zcredentialing zstaff zand zthe zreviewers. zMissing zpeer zinformation, zmissing zdates zor zgaps zin zpractice,
zandzlicensure zin zmore zthan zone zstate zare zall zcaution zflags.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
3
, CPHQ Practice Questions
Question 7
Primary zsource zverification zmay zinclude
A. A zfaxed zcopy.
B. A zcopy zfrom zthe zpractitioner.
C. A zcopy zforwarded zby zanother zhospital.
D. None zof zthe zabove.
Answer: zD
Primary zsource zverification zmay zbe zaccomplished zby z“mail, zsecure zelectronic zcommunication
z(including zsecure zwebsites), zor zby ztelephone zif zthe zdetails zof zthe z verification zare zdocumented.”
zThezpractitioner zor zanother zhospital zis znot za z primary zsource zof zinformation
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Question z8
How zdoes zclinical zpeer zreview zdiffer zfrom zquality zimprovement?
A. Clinical zpeer zreview zmonitors zactivities zof zphysicians zwhile zquality zimprovement zis
zfocused zonzorganizational zactivity.
B. Clinical zpeer zreview zis zfocused zon zindividual zpractitioners zwhile zquality zimprovement
zfocuseszon zprocess.
C. Peer zreview zidentifies zoutliers zto zstandard zpractice zwhile zquality zimprovement zis
zconcernedzwith zthe zprocess zin zwhich zoutliers zwill zbe zaddressed.
D. There zis zno zdifference zbetween zthe ztwo zactivities.
Answer: zB
Clinical zpeer zreview zmay zbe zconsidered zpart zof zan zorganization's zquality zimprovement zactivities.
zItszfocus zis znot zconfined zto zphysicians zonly z(answer zoption zA) zbut zalso znurses, zpharmacists, zand
zother zhealth zcare zprofessionals. zPeer zreview zdoes znot zonly zaim zto zidentify zoutliers zto zstandard
zpractice z(answer zoption zC), ze.g. zit z may zinclude zevaluation zof zevidence-based zpractice.
Content zCategory: zPerformance zMeasurement zand
zImprovementzCognitive z level zrequired zfor za zresponse: z Recall
Tasks zon zthe zCPHQ zexam zcontent zoutline zto zwhich zthe zquestion zis zlinked: zFacilitate zor
zparticipate zin zthe zcredentialing zand zprivileging zprocess z(e.g. zFocused zProfessional zPractitioner
zEvaluation z(FPPE),zOngoing zProfessional zPractitioner zEvaluation z(OPPE))
Selected & Prepared by Alaa M. Abu Al Rub, RN, CPHQ, FISQua, CPKPI, CRM
4
