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MQM 227 – Operations Management | 100 Verified Exam Questions on Aggregate Planning, Scheduling, Forecasting, Project Management | Illinois State University

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This document features 100 verified multiple-choice and true/false questions from Exam 2 of MQM 227 – Operations Management at Illinois State University. The content thoroughly covers critical operations management themes such as aggregate planning, capacity planning, and workforce scheduling. Students are tested on the strategic, tactical, and operational aspects of decision-making across various planning horizons (short, medium, and long term). Key focus areas include time-series and causal forecasting (moving average, exponential smoothing, regression), demand management, CPFR collaboration, and forecast accuracy evaluation. It also addresses project management phases (planning, scheduling, control, and closing), critical path analysis (PERT/CPM), crashing, and network diagram interpretation. Process scheduling content includes Gantt charts, finite capacity scheduling (FCS), job sequencing, and Theory of Constraints (TOC). Additional questions assess students on facility decisions, machine utilization, dispatch rules, and service operations scheduling. This resource is highly beneficial for students in operations management, project management, business analytics, supply chain, and industrial engineering programs. It is ideal for exam preparation, coursework reinforcement, or applying operations principles in practical or case-based environments. Keywords: operations management, MQM 227, aggregate planning, scheduling, forecasting, CPFR, exponential smoothing, regression, project management, PERT, CPM, crashing, bottlenecks, TOC, capacity planning, demand management, Gantt chart, critical path, job sequencing, utilization

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MQM 227 Exam 2 with Verified Answers

1. Which of the following statements is incorrect?

a. Aggregate planning involves planning at a specific product/service level

not a product family level.

b. Scheduling decisions allocate available capacity or resources

(equipment, labor, and space) to jobs for a given period of time.

c. Aggregate planning seeks to determine the resources needed while

scheduling allocates the resources made available through aggregate

planning in the best manner to meet operational objectives.

d. Aggregate planning is done on a time frame of about one year;

scheduling is done on a time frame of a few months, weeks, or hours. - 🧠

,ANSWER ✔✔a. Aggregate planning involves planning at a specific

product/service level not a product family level.

2. Which of the following statements is incorrect?

a. The purpose of forecast accuracy is to determine when the forecasting

method is no longer tracking actual demand and should be reset.

b. Forecasting is only used to predict future events.

c. Through planning, we consciously attempt to alter future events.

d. Whenever demand is not constrained by capacity, inventory, or other

management policies; the forecasting of demand should be the same as

the forecasting of sales.

e. The purpose of forecast accuracy is to monitor predictable demand

observations or outliers (which should be carefully evaluated and perhaps

excluded from data analysis). - 🧠 ANSWER ✔✔e. The purpose of forecast

accuracy is to monitor predictable demand observations or outliers (which

should be carefully evaluated and perhaps excluded from data analysis).

3. Which of the following statements is incorrect?

a. Batch and job shop processes generally have even lower utilization.

, b. Assembly-line processes may set planned utilization at 80% to allow for

flexibility to meet unexpected demand.

c. In considering economies of scale, larger facilities are generally more

economical because fixed costs can be spread over more units of

production.

d. A product-focused facility produces one family or type of product or

service.

e. In considering economies of scale, larger facilities are generally more

economical because the cost of buildings and equipment increases linearly

with volume. - 🧠 ANSWER ✔✔e. In considering economies of scale, larger

facilities are generally more economical because the cost of buildings and

equipment increases linearly with volume.

4. Which of the following options is not listed as a method of adding

capacity to bottlenecks?

a. adding machine time (e.g., coverage during breaks)

b. reducing setup time

c. subcontracting




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