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MQM 227 Exam | 2025/2026 | 100 Questions | Capacity, Strategy, QFD, Queuing, Lean, Deming

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This expertly curated MQM 227 Exam resource contains 100 multiple-choice questions with verified answers, aligned to the 2025/2026 Operations and Supply Chain Management curriculum. It comprehensively covers foundational and advanced OSCM topics, with strong focus on strategy execution, process design, project and capacity planning, quality frameworks, and service systems. Each question supports conceptual understanding and application, making this document ideal for rigorous exam preparation. Core topics include: Operations Strategy & Trade-offs: Cost, flexibility, delivery, and quality as strategic dimensions; straddling vs. focused operations Capacity & Productivity Planning: Design vs. effective capacity, capacity cushion, net income impacts, economies of scale Quality Function Deployment (QFD) & Product Design: Customer voice to specs, value engineering, DFM/DFA, concurrent engineering Lean Thinking & Process Types: Muda, push vs. pull, make-to-stock/order/engineer-to-order models, line vs. job shop processes Service System Design: Line of visibility, customization levels, self-service models, customer contact impact, poka-yoke Project Management Tools: Gantt, CPM networks, critical paths, slack, time estimates Queuing Theory & Probability: Poisson arrivals, exponential service times, service system performance, FIFO violations Deming’s 14 Points & TQM: Deadly diseases, constancy of purpose, inspection vs. prevention, systems thinking Sustainability & Competitive Advantage: Triple bottom line, environmental value creation, order qualifiers/winners Best for: Business, Operations, Supply Chain, and Engineering students Learners enrolled in Process Management, Quality Systems, Project Planning, or Service Operations Students preparing for midterms, final exams, or OSCM certification assessments Keywords: MQM 227, quality function deployment, capacity planning, economies of scale, lean systems, line of visibility, Deming, Gantt chart, job shop, strategy trade-offs, FIFO, queuing theory, process types, product design, value engineering, service design, net income, poka-yoke, make to stock, critical path

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MQM 227 Exam with Correct Answers
2025 Expert Verified | Ace the Test



by effective operations management, we can...




a. reduce costs of manufacturing

b. minimize amount of time customers wait in line

c. reduce the aesthetic appearance of goods

d. deliver products to customer more quickly


e. produce using smallest input of resources - 🧠 ANSWER ✔✔b. minimize

amount of time customers wait in line

,which of the following is a characteristic of a product or good? ex. not a

service




a. helps to transform the customer physically or psychologically

b. is intangible

c. can be inventoried (i.e. produced and used later)

d. always requires a high degree of customer contact


e. is perishable - 🧠 ANSWER ✔✔c. can be inventoried (i.e. produced and

used later)

the nature of services is such that...




a. customers need not be involved in the delivery of the service

b. a service to one customer can be transferred to another customer

c. it is primarily capital (and not labor) intensive

d. a service needs to be consumed as it is produced


e. it can be stored for future use - 🧠 ANSWER ✔✔d. a service needs to be

consumed as it is produced

, the operations management is...




a. managing the process is within and across the boundaries of the firm

b. managing the manufacturing processes

c. managing the business processes within the boundaries of the firms

d. managing the processes to deliver the products from the factories to the

customer

e. managing the processes to deliver services to the customers - 🧠

ANSWER ✔✔c. managing the business processes within the boundaries of

the firms

first-tier suppliers refers to...




a. suppliers who provide components, systems, or finished goods and

services to the primary firm

b. suppliers who provide components, systems, or finished goods and

services that are of high quality




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