CPI EXAM 2025/2026 QUESTIONS WITH
COMPLETE SOLUTIONS
1. Crisis Development Model
- ANSWER: Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
2. Anxiety - ANSWER: A noticeable increase or change in behavior
3. Supportive - ANSWER: An empathic, non-judgmental approach attempting to
alleviate. (Listening, take a break)
4. Defensive - ANSWER: Beginning stage of loss of rational. (Belligerent,
Challenging)
5. Directive - ANSWER: Staff takes control of the potential escalation. (Timer,
Walk)
6. Acting-Out Person - ANSWER: Total loss of control.
7. Nonviolent Crisis Intervention - ANSWER: Restraint is last resort
8. Tension Reduction - ANSWER: Decreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
9. Therapeutic Rapport - ANSWER: Crying, falling asleep, apologizing, hugging.
10. Proxemics - ANSWER: 1 1/2-3 feet space (depends on size, gender, cultural)
11. Paraverbal Communication - ANSWER: Tone, Volume, Candance
12. Verbal Escalation Continuum - ANSWER: Question, Refusal, Release,
Intimidation, Tension Reduction
13. Questioning - ANSWER: Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
14. Questioning interventions - ANSWER: give a rational response
stick to the topic, ignore the challenge
15. Refusal - ANSWER: non-compliance, loss of rational
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COMPLETE SOLUTIONS
1. Crisis Development Model
- ANSWER: Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
2. Anxiety - ANSWER: A noticeable increase or change in behavior
3. Supportive - ANSWER: An empathic, non-judgmental approach attempting to
alleviate. (Listening, take a break)
4. Defensive - ANSWER: Beginning stage of loss of rational. (Belligerent,
Challenging)
5. Directive - ANSWER: Staff takes control of the potential escalation. (Timer,
Walk)
6. Acting-Out Person - ANSWER: Total loss of control.
7. Nonviolent Crisis Intervention - ANSWER: Restraint is last resort
8. Tension Reduction - ANSWER: Decreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
9. Therapeutic Rapport - ANSWER: Crying, falling asleep, apologizing, hugging.
10. Proxemics - ANSWER: 1 1/2-3 feet space (depends on size, gender, cultural)
11. Paraverbal Communication - ANSWER: Tone, Volume, Candance
12. Verbal Escalation Continuum - ANSWER: Question, Refusal, Release,
Intimidation, Tension Reduction
13. Questioning - ANSWER: Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
14. Questioning interventions - ANSWER: give a rational response
stick to the topic, ignore the challenge
15. Refusal - ANSWER: non-compliance, loss of rational
#$%^&*(
*&^%$#
%^&*(*&
^%$#$%
&*(*&^%
$#$%^&*
