Page 1 of 49
“OPERATIONS MANAGEMENT FINAL EXAM “ NEWEST UPDATED EXAM 2025 – 2026
SOLVED QUESTIONS & ANSWERS VERIFIED 100% GRADED A+ (LATEST VERSION)
WELL REVISED AND HIGHLY RECOMMENDALE| ALREADY PASSED!!
A _____ is a quality control (QC) tool that helps separate the vital few causes
from the trivial many and provides direction for selecting projects for
improvement.
a. control chart
b. Pareto diagram
c. scatter diagram
d. cause-and-effect diagram
B. Pareto Diagram
In the context of root cause analysis, the approach that forces one to redefine
a problem statement as a chain of causes and effects to identify the source of
the symptoms is specifically called _____.
a. kaizen
b. poka-yoke
c. the breakeven analysis
d. the 5-Why Technique
D. The 5-Why Technique
_____ is an intense and rapid improvement process in which a team or a
department throws all its resources into an improvement project over a short
time period.
a. A Six Sigma project
b. A kaizen event
c. The DMAIC approach
d. The poka-yoke technique
B. Kaizen Event
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Which of the following statements is true of kaizen?
a. Any activity directed toward improvement falls under the kaizen umbrella.
b. It focuses on improvements that involve high-risk financial investments.
c. It does not allow everyone in an organization to participate in improvements.
d. The concept of one-time improvement leads to the kaizen concept.
A. Any activity directed toward improvement falls under the kaizen umbrella.
In the context of the net promoter score (NPS), which of the following is a
difference between promoters and detractors?
a. Unlike promoters, detractors are less price sensitive.
b. Unlike promoters, detractors are customers who are associated with scores
of 7 or 8.
c. Unlike promoters, detractors are satisfied customers who may switch to
competitors.
d. Unlike promoters, detractors defect at higher rates.
D. Unlike promoters, detractors defect at higher rates.
Which of the following is true of the net promoter score (NPS)?
a. It is a metric used to measure employee loyalty.
b. It is the difference in the percentage of promoters and passives.
c. It is claimed to correlate strongly with market and revenue growth.
d. It is evaluated using a six point scale that ranges from 0 to 5.
C. It is claimed to correlate strongly with market and revenue growth.
_____ is a methodology for monitoring the quality of manufacturing and
service-delivery processes to help identify and eliminate unwanted causes of
variation.
a. Statistical process control
b. Harmonic analysis
c. Sequential process control
d. Fourier analysis
A. Statistical process control
_____ is the result of complex interactions of variations in materials, tools,
machines, information, workers, and the environment.
a. Special cause variation
b. Assignable cause variation
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c. Exceptional cause variation
d. Common cause variation
D. Common cause variation
Which of the following is true of a process that is in control?
a. A process is in control when special causes are present.
b. It does not need any changes or adjustments.
c. Overadjusting a process that is in control decreases the variation in the
output.
d. It does not have any nonconformance due to the lack of common cause
variation.
B. It does not need any changes or adjustments.
Overadjusting a process that is in control will:
a. increase the variation in the output.
b. decrease the proportion of nonconformances in a sample.
c. increase the statistical control of the process.
d. decrease the cost of repair or service recovery.
A. increase the variation in the output.
In determining whether a process is in statistical control, the _____ is always
analyzed first.
a. R-chart
b. p-chart
c. x̅-chart
d. c-chart
A. R-chart
In the context of control charts, a process is in control when:
a. the control chart has a cyclical pattern.
b. all points fall on the center line of the control chart.
c. there is a shift in the average value of the process as determined from the
control chart.
d. the number of points above and below the center line of the control chart is
about the same.
D. the number of points above and below the center line of the control chart is about
the same.
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In the context of control charts, a process is out of control when the control
chart:
a. has a point outside the control limits.
b. shows no shift in the average value of the process.
c. shows most points close to or on the center line.
d. has an equal number of points above and below the center line.
A. has a point outside the control limits.
A television manufacturer wants to monitor the proportion of defective
television sets that do not meet quality standards from a sample of 100
television sets. In the context of quality control charts, the manufacturer is
most likely to use a(n) _____.
a. p-chart
b. R-chart
c. -chart
d. s-chart
a. p-chart
In the context of control charts, the _____ is used to control the total number
of nonconformances per unit when the size of the sampling unit or number of
opportunities for errors is constant.
a. R-chart
b. c-chart
c. -chart
d. s-chart
B. c-chart
In the context of designing control charts, which of the following is true of
small sample sizes?
a. They are desirable to keep the cost associated with sampling low.
b. They allow smaller changes in process characteristics to be detected with
higher probability than larger sample sizes.
c. They provide more statistical accuracy in estimating the true state of control
than larger sample sizes.
d. They can accurately detect process shifts of two standard deviations or
less.
A. They are desirable to keep the cost associated with sampling low.
“OPERATIONS MANAGEMENT FINAL EXAM “ NEWEST UPDATED EXAM 2025 – 2026
SOLVED QUESTIONS & ANSWERS VERIFIED 100% GRADED A+ (LATEST VERSION)
WELL REVISED AND HIGHLY RECOMMENDALE| ALREADY PASSED!!
A _____ is a quality control (QC) tool that helps separate the vital few causes
from the trivial many and provides direction for selecting projects for
improvement.
a. control chart
b. Pareto diagram
c. scatter diagram
d. cause-and-effect diagram
B. Pareto Diagram
In the context of root cause analysis, the approach that forces one to redefine
a problem statement as a chain of causes and effects to identify the source of
the symptoms is specifically called _____.
a. kaizen
b. poka-yoke
c. the breakeven analysis
d. the 5-Why Technique
D. The 5-Why Technique
_____ is an intense and rapid improvement process in which a team or a
department throws all its resources into an improvement project over a short
time period.
a. A Six Sigma project
b. A kaizen event
c. The DMAIC approach
d. The poka-yoke technique
B. Kaizen Event
, Page 2 of 49
Which of the following statements is true of kaizen?
a. Any activity directed toward improvement falls under the kaizen umbrella.
b. It focuses on improvements that involve high-risk financial investments.
c. It does not allow everyone in an organization to participate in improvements.
d. The concept of one-time improvement leads to the kaizen concept.
A. Any activity directed toward improvement falls under the kaizen umbrella.
In the context of the net promoter score (NPS), which of the following is a
difference between promoters and detractors?
a. Unlike promoters, detractors are less price sensitive.
b. Unlike promoters, detractors are customers who are associated with scores
of 7 or 8.
c. Unlike promoters, detractors are satisfied customers who may switch to
competitors.
d. Unlike promoters, detractors defect at higher rates.
D. Unlike promoters, detractors defect at higher rates.
Which of the following is true of the net promoter score (NPS)?
a. It is a metric used to measure employee loyalty.
b. It is the difference in the percentage of promoters and passives.
c. It is claimed to correlate strongly with market and revenue growth.
d. It is evaluated using a six point scale that ranges from 0 to 5.
C. It is claimed to correlate strongly with market and revenue growth.
_____ is a methodology for monitoring the quality of manufacturing and
service-delivery processes to help identify and eliminate unwanted causes of
variation.
a. Statistical process control
b. Harmonic analysis
c. Sequential process control
d. Fourier analysis
A. Statistical process control
_____ is the result of complex interactions of variations in materials, tools,
machines, information, workers, and the environment.
a. Special cause variation
b. Assignable cause variation
, Page 3 of 49
c. Exceptional cause variation
d. Common cause variation
D. Common cause variation
Which of the following is true of a process that is in control?
a. A process is in control when special causes are present.
b. It does not need any changes or adjustments.
c. Overadjusting a process that is in control decreases the variation in the
output.
d. It does not have any nonconformance due to the lack of common cause
variation.
B. It does not need any changes or adjustments.
Overadjusting a process that is in control will:
a. increase the variation in the output.
b. decrease the proportion of nonconformances in a sample.
c. increase the statistical control of the process.
d. decrease the cost of repair or service recovery.
A. increase the variation in the output.
In determining whether a process is in statistical control, the _____ is always
analyzed first.
a. R-chart
b. p-chart
c. x̅-chart
d. c-chart
A. R-chart
In the context of control charts, a process is in control when:
a. the control chart has a cyclical pattern.
b. all points fall on the center line of the control chart.
c. there is a shift in the average value of the process as determined from the
control chart.
d. the number of points above and below the center line of the control chart is
about the same.
D. the number of points above and below the center line of the control chart is about
the same.
, Page 4 of 49
In the context of control charts, a process is out of control when the control
chart:
a. has a point outside the control limits.
b. shows no shift in the average value of the process.
c. shows most points close to or on the center line.
d. has an equal number of points above and below the center line.
A. has a point outside the control limits.
A television manufacturer wants to monitor the proportion of defective
television sets that do not meet quality standards from a sample of 100
television sets. In the context of quality control charts, the manufacturer is
most likely to use a(n) _____.
a. p-chart
b. R-chart
c. -chart
d. s-chart
a. p-chart
In the context of control charts, the _____ is used to control the total number
of nonconformances per unit when the size of the sampling unit or number of
opportunities for errors is constant.
a. R-chart
b. c-chart
c. -chart
d. s-chart
B. c-chart
In the context of designing control charts, which of the following is true of
small sample sizes?
a. They are desirable to keep the cost associated with sampling low.
b. They allow smaller changes in process characteristics to be detected with
higher probability than larger sample sizes.
c. They provide more statistical accuracy in estimating the true state of control
than larger sample sizes.
d. They can accurately detect process shifts of two standard deviations or
less.
A. They are desirable to keep the cost associated with sampling low.
