MAN 320F FINAL EXAM STUDY GUIDE
CORRECT 100%
The FIRO-B theory deals with ____________ in teams.
(a) membership compatibilities
(b) social loafing
(c) dominating members
(d) conformity - ANSWERA. membership compatibilities
It is during the ____________ stage of team development that members begin to come
together as a coordinated unit.
(a) storming
(b) norming
(c) performing
(d) total integration - ANSWERB. Norming
An effective team is defined as one that achieves high levels of task performance,
member satisfaction, and ____________.
(a) coordination
(b) harmony
(c) creativity
(d) team viability - ANSWERD. team viability
Task characteristics, reward systems, and team size are all ____________ that can
make a difference in team effectiveness.
(a) processes
(b) dynamics
(c) inputs
(d) rewards - ANSWERC. Inputs
The best size for a problem-solving team is usually ____________ members.
(a)no more than 3or4
(b)5to7
(c)8to10
(d) around 12to13 - ANSWERB. 5 to 7
When a new team member is anxious about questions such as "Will I be able to
influence what takes place?" the underlying issue is one of ____________.
(a) relationships
(b) goals
(c) processes
(d) control - ANSWERD. Control
Self-managing teams ____________.
,(a) reduce the number of different job tasks members need to master
(b) largely eliminate the need for a traditional supervisor
(c) rely heavily on outside training to maintain job skills
(d) add another management layer to overhead costs - ANSWERB. Largely reduce the
need for a traditional supervisor
Which statement about self-managing teams is most accurate?
(a) They always improve performance but not satisfaction. (b) They should have limited
decision-making authority.
(c) They operate with elected team leaders.
(d) They should let members plan and control their own work - ANSWERD. They should
let members plan and control their own work
When a team of people is able to achieve more than what its members could by working
individually, this is called ____________.
(a) distributed leadership
(b) consensus
(c) team viability
(d) synergy - ANSWERD. Synergy
Members of a team tend to become more motivated and better able to deal with conflict
during the ____________ stage of team development.
(a) forming
(b) norming
(c) performing
(d) adjourning - ANSWERC. Performing
4. The statement "On our team, people always try to do their best" is an example of a(n)
____________ norm.
(a) support and helpfulness
(b) high-achievement
(c) organizational pride
(d) personal improvement - ANSWERB. high-achievement
5. Highly cohesive teams tend to be ____________.
(a) bad for organizations
(b) good for members
(c) good for social loafing
(d) bad for norm conformity - ANSWERB. good for members
6. To increase team cohesiveness, one would____________.
(a) make the group bigger
(b) increase membership diversity
(c) isolate the group from others
(d) relax performance pressures - ANSWERC. isolate the group from others
, 7. A team member who does a good job at summarizing discussion, offering new ideas,
and clarifying points made by others is providing leadership by contributing
____________ activities to the group process.
(a) required
(b) disruptive
(c) task
(d) maintenance - ANSWERC. Task
8. Examples of ____________ that can harm team performance include when someone
is being aggressive, makes inappropriate jokes, or talks about irrelevant matters in a
group meeting.
(a) disruptive behaviors
(b) maintenance activities
(c) task activities
(d) role dynamics - ANSWERA. disruptive behaviors
9. If you heard from an employee of a local bank "It's a tradition here for us to stand up
and defend the bank when someone criticizes it," you could assume that the bank
employees had strong ____________ norms.
(a) support and helpfulness
(b) organizational and personal pride
(c) ethical and social responsibility
(d) improvement and change - ANSWERB. Organizational and personal pride
10. What can be predicted when you know that a work team is highly cohesive?
(a) high-performance results
(b) high member satisfaction
(c) positive performance norms
(d) status congruity - ANSWERB. High member satisfaction
11. When two groups are in competition with one another, ____________ may be
expected within each group.
(a) greater cohesiveness
(b) less reliance on the leader
(c) poor task focus
(d) more conflict - ANSWERA. greater cohesiveness
12. A co-acting group is most likely to use a(n) ____________ communication network.
(a) interacting
(b) decentralized
(c) centralized
(d)restricted - ANSWERD. restricted
13. A complex problem is best dealt with by a team using a(n) ____________
communication network.
(a) all-channel
CORRECT 100%
The FIRO-B theory deals with ____________ in teams.
(a) membership compatibilities
(b) social loafing
(c) dominating members
(d) conformity - ANSWERA. membership compatibilities
It is during the ____________ stage of team development that members begin to come
together as a coordinated unit.
(a) storming
(b) norming
(c) performing
(d) total integration - ANSWERB. Norming
An effective team is defined as one that achieves high levels of task performance,
member satisfaction, and ____________.
(a) coordination
(b) harmony
(c) creativity
(d) team viability - ANSWERD. team viability
Task characteristics, reward systems, and team size are all ____________ that can
make a difference in team effectiveness.
(a) processes
(b) dynamics
(c) inputs
(d) rewards - ANSWERC. Inputs
The best size for a problem-solving team is usually ____________ members.
(a)no more than 3or4
(b)5to7
(c)8to10
(d) around 12to13 - ANSWERB. 5 to 7
When a new team member is anxious about questions such as "Will I be able to
influence what takes place?" the underlying issue is one of ____________.
(a) relationships
(b) goals
(c) processes
(d) control - ANSWERD. Control
Self-managing teams ____________.
,(a) reduce the number of different job tasks members need to master
(b) largely eliminate the need for a traditional supervisor
(c) rely heavily on outside training to maintain job skills
(d) add another management layer to overhead costs - ANSWERB. Largely reduce the
need for a traditional supervisor
Which statement about self-managing teams is most accurate?
(a) They always improve performance but not satisfaction. (b) They should have limited
decision-making authority.
(c) They operate with elected team leaders.
(d) They should let members plan and control their own work - ANSWERD. They should
let members plan and control their own work
When a team of people is able to achieve more than what its members could by working
individually, this is called ____________.
(a) distributed leadership
(b) consensus
(c) team viability
(d) synergy - ANSWERD. Synergy
Members of a team tend to become more motivated and better able to deal with conflict
during the ____________ stage of team development.
(a) forming
(b) norming
(c) performing
(d) adjourning - ANSWERC. Performing
4. The statement "On our team, people always try to do their best" is an example of a(n)
____________ norm.
(a) support and helpfulness
(b) high-achievement
(c) organizational pride
(d) personal improvement - ANSWERB. high-achievement
5. Highly cohesive teams tend to be ____________.
(a) bad for organizations
(b) good for members
(c) good for social loafing
(d) bad for norm conformity - ANSWERB. good for members
6. To increase team cohesiveness, one would____________.
(a) make the group bigger
(b) increase membership diversity
(c) isolate the group from others
(d) relax performance pressures - ANSWERC. isolate the group from others
, 7. A team member who does a good job at summarizing discussion, offering new ideas,
and clarifying points made by others is providing leadership by contributing
____________ activities to the group process.
(a) required
(b) disruptive
(c) task
(d) maintenance - ANSWERC. Task
8. Examples of ____________ that can harm team performance include when someone
is being aggressive, makes inappropriate jokes, or talks about irrelevant matters in a
group meeting.
(a) disruptive behaviors
(b) maintenance activities
(c) task activities
(d) role dynamics - ANSWERA. disruptive behaviors
9. If you heard from an employee of a local bank "It's a tradition here for us to stand up
and defend the bank when someone criticizes it," you could assume that the bank
employees had strong ____________ norms.
(a) support and helpfulness
(b) organizational and personal pride
(c) ethical and social responsibility
(d) improvement and change - ANSWERB. Organizational and personal pride
10. What can be predicted when you know that a work team is highly cohesive?
(a) high-performance results
(b) high member satisfaction
(c) positive performance norms
(d) status congruity - ANSWERB. High member satisfaction
11. When two groups are in competition with one another, ____________ may be
expected within each group.
(a) greater cohesiveness
(b) less reliance on the leader
(c) poor task focus
(d) more conflict - ANSWERA. greater cohesiveness
12. A co-acting group is most likely to use a(n) ____________ communication network.
(a) interacting
(b) decentralized
(c) centralized
(d)restricted - ANSWERD. restricted
13. A complex problem is best dealt with by a team using a(n) ____________
communication network.
(a) all-channel
