WGU C954 IT MANAGEMENT EXAM SCRIPT
2026 FULL QUESTIONS AND ACCURATE
ANSWERS 100% VERIFIED
◉ A business wants to allow its employees to communicate online
with each other in real time. What should the business use to
achieve this? Answer: Instant messaging service
◉ An organization wants to calculate their sales by region. Which
type of software will serve this need? Answer: Spreadsheet
◉ Which component functions as a computer's working memory?
Answer: Random access memory (RAM)
◉ What is a secondary storage medium? Answer: Magnetic tape
◉ Which type of network should a company use to connect a group
of computers in an office building? Answer: LAN
◉ Which network topology uses a central hub to which all devices
on the network are connected? Answer: Star
, ◉ Which multiuser operating system originated at AT&T's Bell
Laboratories? Answer: Unix
◉ Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider? Answer: Service
strategy (SS)
◉ Why was ITIL developed? Answer: As a guide to be used globally
in the IT industry
◉ Which book of the lifecycle stages refers to the day-to-day
management of a business's IT services? Answer: Service operation
(SO
◉ Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online
communications? Answer: Social media
◉ What is an example of a best practice in an ethical IT use policy?
Answer: Train employees in compliance
◉ Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a
new software application? Answer: Intellectual property protection
2026 FULL QUESTIONS AND ACCURATE
ANSWERS 100% VERIFIED
◉ A business wants to allow its employees to communicate online
with each other in real time. What should the business use to
achieve this? Answer: Instant messaging service
◉ An organization wants to calculate their sales by region. Which
type of software will serve this need? Answer: Spreadsheet
◉ Which component functions as a computer's working memory?
Answer: Random access memory (RAM)
◉ What is a secondary storage medium? Answer: Magnetic tape
◉ Which type of network should a company use to connect a group
of computers in an office building? Answer: LAN
◉ Which network topology uses a central hub to which all devices
on the network are connected? Answer: Star
, ◉ Which multiuser operating system originated at AT&T's Bell
Laboratories? Answer: Unix
◉ Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider? Answer: Service
strategy (SS)
◉ Why was ITIL developed? Answer: As a guide to be used globally
in the IT industry
◉ Which book of the lifecycle stages refers to the day-to-day
management of a business's IT services? Answer: Service operation
(SO
◉ Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online
communications? Answer: Social media
◉ What is an example of a best practice in an ethical IT use policy?
Answer: Train employees in compliance
◉ Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a
new software application? Answer: Intellectual property protection
