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Bovee
Business Communication Today, 13e (Bovee)
Chapter 2 Conflict, Interpersonal Communication, and Business Etiquette
1) As an approach to resolving conflict during team activities, a ________ proposes that both
sides can satisfy their goals (at least to some extent) and seeks to minimize losses for everyone
involved.
A) lose-win strategy
B) lose-lose strategy
C) win-win strategy
D) break-even strategy
Answer: C
Explanation: C) If you approach conflict with the idea that both sides can satisfy their goals to at
least some extent (a win-win strategy), you can minimize losses for everyone.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
2) In participative management
A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favor of individual achievement.
D) an authoritarian management model is used.
Answer: A
Explanation: A) Participative management's aim is to improve decision making and efficiency
by including employees in the decision-making process.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Written and oral communication
Learning Outcome: Describe best practices in team and interpersonal communication
3) All of the following except ________ are elements of the group development process.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
Answer: A
Explanation: A) According to the textbook, teams evolve through the following five stages:
orientation, conflict, brainstorming, emergence, and reinforcement. Diff: 2
1
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Skill: Synthesis
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
4) A ________ usually has a long life span and typically deals with regularly recurring tasks. A)
task force
B) work group
C) committee
D) problem-solving team
Answer: C
Explanation: C) Committees are formal teams that usually have a long life span and can become
a permanent part of the organizational structure.
Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
5) Which one of the following is NOT a dysfunctional team role?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
Answer: C
Explanation: C) Controlling, withdrawing, attention seeking, and diverting are dysfunctional,
self-oriented roles that mainly fulfill individual rather than team needs.
Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
6) Which of the following is NOT a way that teams help organizations to succeed?
A) Increase information and knowledge
B) Increase groupthink among members
C) Increase performance levels
D) Increase diversity of views
Answer: B
2
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Bovee
Explanation: B) Groupthink is the harmful tendency within groups that pressures members to
conform to the majority or a few influential leaders. Increasing groupthink would decrease the
likelihood of success for a team.
Diff: 1
Skill: Critical Thinking
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
7) Groupthink refers to
A) the willingness of individual group members to withhold contrary or unpopular opinions,
even when those objections are legitimate, and to favor majority opinion. B) the four-step
decision-making process in groups.
C) software programs that help groups make decisions.
D) the basic rules that underlie a group's behavior and guide the group to make its decisions.
Answer: A
Explanation: A) When groupthink occurs, all group members tend to agree with the consensus.
Groupthink arises when group members see little to gain and a lot to risk in expressing opinions
that are not congruent with the prevailing views of the group.
Diff: 1
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
8) A hidden agenda refers to
A) a meeting agenda that is not revealed to others outside the meeting group.
B) individuals harboring motives, which they conceal from the rest of the group.
C) an agenda that members must look for before they can attend a meeting.
D) an approach to group dynamics that helps facilitate group functioning.
Answer: B
Explanation: B) A hidden agenda is an unexpressed plan that is harbored by one member of the
group but unknown to the rest of the group. An example of a hidden agenda would be a team
member who conceals his plans to depose the group leader and take over leadership of the group.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Discuss the challenges and importance of business communication
3
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mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Today 13th Edition
Bovee
9) You and several coworkers serve on a task force charged with updating the company's
personnel-policy manual. To proceed effectively, you should concentrate on A) pointing
out as many typos, misspellings, and grammatical errors as possible.
B) ensuring that all members have a clear and shared sense of purpose.
C) making other team members feel good.
D) doing all of the above.
Answer: B
Explanation: B) Successful groups have a common sense of purpose and an open and honest
way of making decisions. When people fail to understand the purpose of the group, the group
can have a hard time achieving its objectives.
Diff: 2
Skill: Synthesis
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
10) Group members who are motivated mainly to fulfill personal needs play a A)
team-maintenance role.
B) task-facilitating role.
C) self-oriented role.
D) coordinating role.
Answer: C
Explanation: C) Self-oriented group members who aren't motivated by group goals tend to be
unproductive and can often drag a group into being dysfunctional. Diff: 1
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
11) One member of a task force on which you serve is particularly good at helping other
members get along and work through their differences. This individual plays a A) team-
maintenance role.
B) task-oriented role.
C) self-oriented role.
D) coordinating role.
Answer: A
Explanation: A) Group members who fulfill a team maintenance role make sure that everyone in
the group is focused on group tasks. These members spend time and energy to avoid conflicts
and to make sure that group members don't feel resentful or bitter about group activities. Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
4
Copyright © 2016 Pearson Education, Inc.
mynursytest.store
Bovee
Business Communication Today, 13e (Bovee)
Chapter 2 Conflict, Interpersonal Communication, and Business Etiquette
1) As an approach to resolving conflict during team activities, a ________ proposes that both
sides can satisfy their goals (at least to some extent) and seeks to minimize losses for everyone
involved.
A) lose-win strategy
B) lose-lose strategy
C) win-win strategy
D) break-even strategy
Answer: C
Explanation: C) If you approach conflict with the idea that both sides can satisfy their goals to at
least some extent (a win-win strategy), you can minimize losses for everyone.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
2) In participative management
A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favor of individual achievement.
D) an authoritarian management model is used.
Answer: A
Explanation: A) Participative management's aim is to improve decision making and efficiency
by including employees in the decision-making process.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Written and oral communication
Learning Outcome: Describe best practices in team and interpersonal communication
3) All of the following except ________ are elements of the group development process.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
Answer: A
Explanation: A) According to the textbook, teams evolve through the following five stages:
orientation, conflict, brainstorming, emergence, and reinforcement. Diff: 2
1
Copyright © 2016 Pearson Education, Inc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 13th Edition
Bovee
Skill: Synthesis
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
4) A ________ usually has a long life span and typically deals with regularly recurring tasks. A)
task force
B) work group
C) committee
D) problem-solving team
Answer: C
Explanation: C) Committees are formal teams that usually have a long life span and can become
a permanent part of the organizational structure.
Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
5) Which one of the following is NOT a dysfunctional team role?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
Answer: C
Explanation: C) Controlling, withdrawing, attention seeking, and diverting are dysfunctional,
self-oriented roles that mainly fulfill individual rather than team needs.
Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
6) Which of the following is NOT a way that teams help organizations to succeed?
A) Increase information and knowledge
B) Increase groupthink among members
C) Increase performance levels
D) Increase diversity of views
Answer: B
2
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mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 13th Edition
Bovee
Explanation: B) Groupthink is the harmful tendency within groups that pressures members to
conform to the majority or a few influential leaders. Increasing groupthink would decrease the
likelihood of success for a team.
Diff: 1
Skill: Critical Thinking
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
7) Groupthink refers to
A) the willingness of individual group members to withhold contrary or unpopular opinions,
even when those objections are legitimate, and to favor majority opinion. B) the four-step
decision-making process in groups.
C) software programs that help groups make decisions.
D) the basic rules that underlie a group's behavior and guide the group to make its decisions.
Answer: A
Explanation: A) When groupthink occurs, all group members tend to agree with the consensus.
Groupthink arises when group members see little to gain and a lot to risk in expressing opinions
that are not congruent with the prevailing views of the group.
Diff: 1
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
8) A hidden agenda refers to
A) a meeting agenda that is not revealed to others outside the meeting group.
B) individuals harboring motives, which they conceal from the rest of the group.
C) an agenda that members must look for before they can attend a meeting.
D) an approach to group dynamics that helps facilitate group functioning.
Answer: B
Explanation: B) A hidden agenda is an unexpressed plan that is harbored by one member of the
group but unknown to the rest of the group. An example of a hidden agenda would be a team
member who conceals his plans to depose the group leader and take over leadership of the group.
Diff: 2
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Discuss the challenges and importance of business communication
3
Copyright © 2016 Pearson Education, Inc.
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Today 13th Edition
Bovee
9) You and several coworkers serve on a task force charged with updating the company's
personnel-policy manual. To proceed effectively, you should concentrate on A) pointing
out as many typos, misspellings, and grammatical errors as possible.
B) ensuring that all members have a clear and shared sense of purpose.
C) making other team members feel good.
D) doing all of the above.
Answer: B
Explanation: B) Successful groups have a common sense of purpose and an open and honest
way of making decisions. When people fail to understand the purpose of the group, the group
can have a hard time achieving its objectives.
Diff: 2
Skill: Synthesis
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
10) Group members who are motivated mainly to fulfill personal needs play a A)
team-maintenance role.
B) task-facilitating role.
C) self-oriented role.
D) coordinating role.
Answer: C
Explanation: C) Self-oriented group members who aren't motivated by group goals tend to be
unproductive and can often drag a group into being dysfunctional. Diff: 1
Skill: Concept
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe best practices in team and interpersonal communication
11) One member of a task force on which you serve is particularly good at helping other
members get along and work through their differences. This individual plays a A) team-
maintenance role.
B) task-oriented role.
C) self-oriented role.
D) coordinating role.
Answer: A
Explanation: A) Group members who fulfill a team maintenance role make sure that everyone in
the group is focused on group tasks. These members spend time and energy to avoid conflicts
and to make sure that group members don't feel resentful or bitter about group activities. Diff: 2
Skill: Application
Learning Obj.: LO 2.1: List the advantages and disadvantages of working in teams, describe the
characteristics of effective teams, and highlight four key issues of group dynamics
4
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mynursytest.store
