Nonverbal Communication - ANSWER All messages are not expressed by words
themselves
Involves messages which are symbolic
Difference between NV com + NV behavior
Definition: All communication not expressed by words
ex: nervous tick of public speaker was the middle finger
Characteristics of Nonverbal Communication - ANSWER Guided by Rules:
Usually can't tell what they are until they are broken
Rules Guided by Culture:
ex: "I got your nose!"
Texas Longhorn Symbol in Brazil means wife left a guy because he wasn't man enough to
please her
Kinesics - ANSWER Definition: Visible body movements, including facial expressions,
eye contact, gestures, and body postures
Cultural:
eye contact
1
, Leadership:
eye contact: People in power look at you when speaking, look away when listening; people
lacking power vice versa
Gesticulation - ANSWER (part of kinesics)
People in power move their body purposefully, with intention
Facial mobility: people in leadership have more facial expressions-- engaging
Vocalics - ANSWER Definition: Vocal characteristics such as loudness, pitch, speech
rate, and tone
Ex:
Paralanguage: vocal intonation, sarcasm
Men change their voice when talking to strangers
Silence: to convey anger, power
Leadership:
Vocal Projection
Keep rate measured
Haptics - ANSWER Definition: Duration, placement, and strength of touch
Cultural and Contextual Examples:
North vs. South
Gender and Covert Affection
2
themselves
Involves messages which are symbolic
Difference between NV com + NV behavior
Definition: All communication not expressed by words
ex: nervous tick of public speaker was the middle finger
Characteristics of Nonverbal Communication - ANSWER Guided by Rules:
Usually can't tell what they are until they are broken
Rules Guided by Culture:
ex: "I got your nose!"
Texas Longhorn Symbol in Brazil means wife left a guy because he wasn't man enough to
please her
Kinesics - ANSWER Definition: Visible body movements, including facial expressions,
eye contact, gestures, and body postures
Cultural:
eye contact
1
, Leadership:
eye contact: People in power look at you when speaking, look away when listening; people
lacking power vice versa
Gesticulation - ANSWER (part of kinesics)
People in power move their body purposefully, with intention
Facial mobility: people in leadership have more facial expressions-- engaging
Vocalics - ANSWER Definition: Vocal characteristics such as loudness, pitch, speech
rate, and tone
Ex:
Paralanguage: vocal intonation, sarcasm
Men change their voice when talking to strangers
Silence: to convey anger, power
Leadership:
Vocal Projection
Keep rate measured
Haptics - ANSWER Definition: Duration, placement, and strength of touch
Cultural and Contextual Examples:
North vs. South
Gender and Covert Affection
2
