WGU C215 Operations Management PVDC
1. Which definition is used for quality evaluates how well a product
performs its intended function?: Fitness for use
2. Which total quality management (TQM) process was developed to
stress management's responsibility for quality?: 14 points for quality
improvement
3. Which total quality management (TQM) process consists of 13
published standards and guidelines?: ISO 9000
4. A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting
this particular issue?: checklist
5. Which quality control tool should be used to monitor the current status
or end result of a process?: Control Chart
1/7
,6. Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process?: Enhance
competition; understand consumer preferences; maintain
communication with op- erations
7. What is the common theme in total quality management (TQM) across
all functions in an organization?: To satisfy customer needs
8. Which concept of variation measures the central tendency of a set
of data?: mean
9. What do assignable causes of variation indicate?: Out-of control
signals were ground in the process
10.Which continuous improvement method does Cpk measure?: How
close one is to a target and how consistent one is with the average
performance
11.What are two important aspects of Six Sigma?: people
involvement technical tools
12.Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times?: Screen patients and
fast-track those with minor ailments
2/7
, 13.Which two factors affect a service location decision?: Proximity to
cus- tomers
Quality of life issues
3/7
1. Which definition is used for quality evaluates how well a product
performs its intended function?: Fitness for use
2. Which total quality management (TQM) process was developed to
stress management's responsibility for quality?: 14 points for quality
improvement
3. Which total quality management (TQM) process consists of 13
published standards and guidelines?: ISO 9000
4. A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting
this particular issue?: checklist
5. Which quality control tool should be used to monitor the current status
or end result of a process?: Control Chart
1/7
,6. Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process?: Enhance
competition; understand consumer preferences; maintain
communication with op- erations
7. What is the common theme in total quality management (TQM) across
all functions in an organization?: To satisfy customer needs
8. Which concept of variation measures the central tendency of a set
of data?: mean
9. What do assignable causes of variation indicate?: Out-of control
signals were ground in the process
10.Which continuous improvement method does Cpk measure?: How
close one is to a target and how consistent one is with the average
performance
11.What are two important aspects of Six Sigma?: people
involvement technical tools
12.Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times?: Screen patients and
fast-track those with minor ailments
2/7
, 13.Which two factors affect a service location decision?: Proximity to
cus- tomers
Quality of life issues
3/7
