Test Bank for Automotive Service Management, 3rd edition By Andrew Rezin

Automotive Service Management – 3rd
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Edition
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TEST BANK
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Andrew Rezin
AP

Comprehensive Test Bank for Instructors and
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Students
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© Andrew Rezin

All rights reserved. Reproduction or distribution without permission is prohibited.
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©Medexcellence

, Chapter 1 The Automotive Service Industry

MATCHING. Choose the item in column 2 that best matches each item in column 1.
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Choose the item in column 2 that best matches each item in column 1.
1) Dedicated to one manufacturer, retail A) New vehicle dealership
1)
and warranty service
B) Gas station
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2) Finds it more profitable to sell chips
2)
and soft drinks C) Automotive parts, accessories, and tire
stores
3) A single purpose service organization
3)
D) Fleets
4) Work on all makes and models of
4)
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vehicles E) Automotive repair and maintenance shops

5) Maintain and repair only those
5)
vehicles that are owned or leased by
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that company or agency

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

6) Which - type of service shop is least likely to provide service to all makes and models of vehicles? 6)
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A) Tire store
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
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7) Which of the following is a stand alone center that is part of a group of independent repair shops? 7)
A) Fleet service shop
B) Chain store
C) Independent repair shop
D) All of the above
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E) None of the above

8) In the automotive service industry there is a shortage which type of employees? 8)
A) Office Managers B) Technicians
C) Owners D) Cashiers
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9) Which of the following repairs a wide range of vehicles? 9)
A) Chain store
B) Independent repair shop
C) Fleet service shop
D) All of the above
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E) None of the above




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, 10) One of the greatest challenges to the non-dealership organizations in automotive service is 10)
________.
A) Being price competitive
B) Access to technical information
C) Access to factory technical training
D) A and B
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E) B and C

11) Choose the shop or shops that are more likely to work on a wide range of vehicles. 11)
A) New vehicle dealership service department
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B) Fleet repair shops
C) Chain stores with a service center
D) Independent repair shops
E) Both C and D
F) None of these
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12) Which of the following is a service operation that maintains their own vehicles? 12)
A) Independent repair shop
B) Chain store
C) Fleet service shop
D) All of the above
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E) None of the above

13) Automotive repair and maintenance make up ________ percent of the total number of auto techs in 13)
the United States.
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A) 3 B) 44 C) 1 D) 31 E) 21

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

14) The demand for vehicle service continues to grow faster than the supply. 14)
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15) The automotive service industry has four major market segments 15)

16) Automotive repair and maintenance shops have a built-in referral business from their sales 16)
departments as do new vehicle dealerships.
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17) Many corporate fleets limit the number of makes and models of vehicles that they service at any 17)
one time.

18) Large chain operations tend to be "semi-specialists". 18)
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19) Automotive repair and maintenance shops are tied to a specific manufacturer. 19)

20) The majority of automotive technicians in the United States are employed at independent repair 20)
shops.
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, Answer Key
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1) A
2) B
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3) E
4) C
5) D
6) E
7) B
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8) B
9) B
10) E
11) E
12) C
13) B
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14) TRUE
15) FALSE
16) FALSE
17) TRUE
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18) TRUE
19) FALSE
20) TRUE
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OV
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