USAF GREENBELT EXAM QUESTIONS
AND CORRECT ANSWERS. VERIFIED
2025/2026.
In what phase of DMAIC is the Project Charter developed to define the project scope and
provide guidance to the improvement team? - ANS Define
In what phase of DMAIC is a solution or solutions identified that will maximize return on
investment? - ANS Improve
In which phase of six sigma will the current measurement system be understood and baseline
capability estimated? - ANS Measure
Which term describes the six sigma road map used for process improvement? - ANS DMAIC
In which phase of the DMAIC road map are the customers requirements identified? -
ANS Define
Responsibilities for the improvement project will transition from the improvement team to the
operations team in which DMAIC phase? - ANS Control
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Six Sigma has been described as a commitment to your customers, a statistical measurement of
processes, and which of the following? - ANS A management framework for thinking about
process economics, quality, and customers
Which of the following statements regarding six sigma is correct? - ANS Reduces variation
and eliminates defects
The Lean concepts of Just in Time (JIT) and Continuous Flow focus on? - ANS Responsiveness
What type of activities are the customers willing to pay for? - ANS Value-added
The focus of Lean is to? - ANS Create more value to the customer, use fewer resources,
shorten cycle time
What describes the use of a Product Family Matrix? - ANS Compares steps across products
and identity families
Who is responsible for the sponsorship and commitment of an organization to the Lean
Methodology? - ANS Executive Champion
A product Family refers to a group of products that go through the same or similar process
steps, with similar process times and demand rates. How much of the same processing steps are
usually shared? - ANS At least 80%
Sun-optimization...? - ANS Occurs when each individual function runs at peak performance
without considering other functions or needs.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Which of the following roles often serves as the resource for removing roadblocks and
resistance? - ANS Deployment Champion
True or False? From a Lean perspective, transactional processes can be broken into two main
categories: office and service. The biggest difference between the two is that in service
processes, the customer is actually part of the process. - ANS True
Can you guess what percentage of working time in a typical office or administrative organization
adds no value when viewed from the customer's perspective? - ANS 60-80%
Improving flow in an office area is accomplished by? - ANS Eliminating redundance, providing
visual tools for tracking progress, combining operations.
When considering implementation of Lean in your office or service organization, what are some
key indicators to look for in the work place? - ANS Unable to complete the job due to
redundance and back log
In today's terminology, what are processes associated with non-manufacturing areas of business
or administration are referred to as? - ANS Transactional processes
Which Lean tool enables flow by defining the sequence of steps and the time required to
perform them? - ANS Standard work
What difficulty is often experienced while implementing Lean within a typical office
environment? - ANS Personnel do not welcome change. They are happy the way things are.
How is 5S/6S utilized during Lean improvement activities? - ANS Guides organizations to
create and maintain an organized, clean, and safe work environment as a foundation for
achieving Lean.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, What best defines a Value Stream? - ANS All the activities an organization must complete to
generate a product, information, or service
What is one benefit of implementing Lean methodologies within business processes? -
ANS An improved response to customer requirements.
When starting a typical office improvement project, the improvement team will often find that
transactional processes are....? - ANS Not very well defined or documented. As a result it is
often difficult to define defects or errors.
In Office or Service environments, how is waste typically eliminated and real value created for
the customer? - ANS By eliminating idle time, bureaucracy, unnecessary redundancy, and
other non value-added activities
What is the basic difference in detecting waste in manufacturing and transactional
environments? - ANS Office output is often intangible and can take the form of information
flow
In what type of process is the customer actually a part of the process? - ANS In a service
process
In order to understand the foundation of the Theory of Constraints, think of an organization or
company in terms of its: - ANS Investments in equipment and inventory
In the chain analogy, the chain represents? - ANS Steps in a value stream
Theory of constraints can be used to improve which of the following processes? - ANS All of
the above. Any process
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
AND CORRECT ANSWERS. VERIFIED
2025/2026.
In what phase of DMAIC is the Project Charter developed to define the project scope and
provide guidance to the improvement team? - ANS Define
In what phase of DMAIC is a solution or solutions identified that will maximize return on
investment? - ANS Improve
In which phase of six sigma will the current measurement system be understood and baseline
capability estimated? - ANS Measure
Which term describes the six sigma road map used for process improvement? - ANS DMAIC
In which phase of the DMAIC road map are the customers requirements identified? -
ANS Define
Responsibilities for the improvement project will transition from the improvement team to the
operations team in which DMAIC phase? - ANS Control
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Six Sigma has been described as a commitment to your customers, a statistical measurement of
processes, and which of the following? - ANS A management framework for thinking about
process economics, quality, and customers
Which of the following statements regarding six sigma is correct? - ANS Reduces variation
and eliminates defects
The Lean concepts of Just in Time (JIT) and Continuous Flow focus on? - ANS Responsiveness
What type of activities are the customers willing to pay for? - ANS Value-added
The focus of Lean is to? - ANS Create more value to the customer, use fewer resources,
shorten cycle time
What describes the use of a Product Family Matrix? - ANS Compares steps across products
and identity families
Who is responsible for the sponsorship and commitment of an organization to the Lean
Methodology? - ANS Executive Champion
A product Family refers to a group of products that go through the same or similar process
steps, with similar process times and demand rates. How much of the same processing steps are
usually shared? - ANS At least 80%
Sun-optimization...? - ANS Occurs when each individual function runs at peak performance
without considering other functions or needs.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Which of the following roles often serves as the resource for removing roadblocks and
resistance? - ANS Deployment Champion
True or False? From a Lean perspective, transactional processes can be broken into two main
categories: office and service. The biggest difference between the two is that in service
processes, the customer is actually part of the process. - ANS True
Can you guess what percentage of working time in a typical office or administrative organization
adds no value when viewed from the customer's perspective? - ANS 60-80%
Improving flow in an office area is accomplished by? - ANS Eliminating redundance, providing
visual tools for tracking progress, combining operations.
When considering implementation of Lean in your office or service organization, what are some
key indicators to look for in the work place? - ANS Unable to complete the job due to
redundance and back log
In today's terminology, what are processes associated with non-manufacturing areas of business
or administration are referred to as? - ANS Transactional processes
Which Lean tool enables flow by defining the sequence of steps and the time required to
perform them? - ANS Standard work
What difficulty is often experienced while implementing Lean within a typical office
environment? - ANS Personnel do not welcome change. They are happy the way things are.
How is 5S/6S utilized during Lean improvement activities? - ANS Guides organizations to
create and maintain an organized, clean, and safe work environment as a foundation for
achieving Lean.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, What best defines a Value Stream? - ANS All the activities an organization must complete to
generate a product, information, or service
What is one benefit of implementing Lean methodologies within business processes? -
ANS An improved response to customer requirements.
When starting a typical office improvement project, the improvement team will often find that
transactional processes are....? - ANS Not very well defined or documented. As a result it is
often difficult to define defects or errors.
In Office or Service environments, how is waste typically eliminated and real value created for
the customer? - ANS By eliminating idle time, bureaucracy, unnecessary redundancy, and
other non value-added activities
What is the basic difference in detecting waste in manufacturing and transactional
environments? - ANS Office output is often intangible and can take the form of information
flow
In what type of process is the customer actually a part of the process? - ANS In a service
process
In order to understand the foundation of the Theory of Constraints, think of an organization or
company in terms of its: - ANS Investments in equipment and inventory
In the chain analogy, the chain represents? - ANS Steps in a value stream
Theory of constraints can be used to improve which of the following processes? - ANS All of
the above. Any process
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
