ServiceNow HR Certification Mock Exam COMPLETE NEWEST QUESTIONS AND VERIFIED SOLUTIONS LATEST UPDATE THIS YEAR

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ServiceNow HR Certification Mock Exam
COMPLETE NEWEST QUESTIONS AND
VERIFIED SOLUTIONS LATEST UPDATE
THIS YEAR


QUESTION: When importing a new knowledge article, what date is used? - ANSWER-No date is

asked. Publish and valid dates are there




QUESTION: How many user criteria records can a knowledge base have? - ANSWER-Unlimited




QUESTION: What options are available in the Guided Setup category view? - ANSWER-

Configuration categories and their tasks (get started, continue, skip)




QUESTION: What options are available in the Guided Setup Task View - ANSWER-Start, skip,

mark as complete or unlock tasks




When does a HR Template populates data? - ANSWER-After the Create a new Case




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QUESTION: When is a client role assigned? - ANSWER-Automatically when an HR Profile is

created




QUESTION: Why are some tasks locked in the Guided Setup task view? - ANSWER-Because they

require a plugin to be activated




QUESTION: What options are available in the Guided Setup Configuration view? - ANSWER-

Shows lists, forms and properties




QUESTION: How many client roles are in the base instance? - ANSWER-Ten (five for core and

five for service portal)




QUESTION: How many condition client role rules are in the base instance? - ANSWER-Five




QUESTION: How many client roles groups are in the base instance? - ANSWER-Two: HR

Fulfillment Support, HR Service Portal




QUESTION: Is HR Core Basic included in HR Manager role? - ANSWER-Yes




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QUESTION: If Knowledge base has no user criteria, articles within that KB are available to

read/write - ANSWER-all users with any roles




QUESTION: If a knowledge base has no user criteria, articles within that KB are available for

read only to - ANSWER-All Users without roles




QUESTION: In base SN instance, for KB articles these options are visible - ANSWER-Can

contribute and can read; related lists need to be configured for Cannot contribute/read




QUESTION: Used to control which users can create, update and read Knowledge bases/articles -

ANSWER-User criteria records




QUESTION: If using digital signature (docusign), info is stored in HR Task as - ANSWER-A link to

the document in docusign is stored in the task/case under the activity




QUESTION: How's the e-signature captured in SN? - ANSWER-as an image




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