TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED
TESTBANK FOR HEIZER OPERATIONS
MANAGEMENT 9TH EDITION ALL
CHAPTERS COVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
2. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
3. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
4. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
5. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
6. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
7. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
8. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
9. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
10. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
1
,TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED
True (What operations managers do, easy)
11. "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
False (What operations managers do, easy)
12. In order to have a career in operations management, one must have a degree in statistics or
2
,TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED
quantitative methods.
False (What operations managers do, easy)
13. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
14. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
15. Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial.
True (Where are the OM jobs? easy)
3
, Testq1Bankq1forq1Heizerq1Operationsq1Managementq1
9thq1Edition
16. Customerq1interactionq1isq1oftenq1highq1forq1manufacturingq1processes,q1butq1lowq1forq1services.
Falseq1(Operationsq1inq1theq1serviceq1sector,q1moderate)
17. Productivityq1isq1moreq1difficultq1toq1improveq1inq1theq1serviceq1sector.
Trueq1(Theq1productivityq1challenge,q1moderate)
18. Manufacturingq1nowq1constitutesq1theq1largestq1economicq1sectorq1inq1postindustrialq1societies.
Falseq1(Operationsq1inq1theq1serviceq1sector,q1moderate)
19. Inq1theq1pastq1half-
century,q1theq1numberq1ofq1peopleq1employedq1inq1manufacturingq1hasq1moreq1orq1lessq1heldq1
steady,q1butq1eachq1manufacturingq1employeeq1isq1manufacturingq1aboutq120q1timesq1asq1muc
h.
Trueq1(Operationsq1inq1theq1serviceq1sector,q1easy)
20. Aq1knowledgeq1societyq1isq1oneq1thatq1hasq1migratedq1fromq1workq1basedq1onq1knowledgeq1t
oq1oneq1basedq1onq1manualq1work.
Falseq1(Theq1productivityq1challenge,q1easy)
MULTIPLEq 1 CHOICE
21. Atq1Hardq1Rockq1Café,q1tasksq1thatq1reflectq1operationsq1orq1operationsq1managementq1include
a. designingq1meals
b. testingq1mealsq1(recipes)
c. analyzingq1mealsq1forq1theq1costq1ofq1ingredients
d. preparingq1employeeq1schedules
e. allq1ofq1theq1above
eq1(Globalq1companyq1profile,q1easy)
22. Anq1operationsq1taskq1performedq1atq1Hardq1Rockq1Caféq1is
a. borrowingq1fundsq1toq1buildq1aq1newq1restaurant
b. advertisingq1changesq1inq1theq1restaurantq1menu
c. calculatingq1restaurantq1profitq1andq1loss
d. preparingq1employeeq1schedules
e. allq1ofq1theq1above
dq1(Globalq1companyq1profile,q1moderate)
4
TESTBANK FOR HEIZER OPERATIONS
MANAGEMENT 9TH EDITION ALL
CHAPTERS COVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
2. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
3. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
4. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
5. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
6. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
7. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
8. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
9. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
10. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
1
,TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED
True (What operations managers do, easy)
11. "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
False (What operations managers do, easy)
12. In order to have a career in operations management, one must have a degree in statistics or
2
,TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED
quantitative methods.
False (What operations managers do, easy)
13. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
14. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
15. Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial.
True (Where are the OM jobs? easy)
3
, Testq1Bankq1forq1Heizerq1Operationsq1Managementq1
9thq1Edition
16. Customerq1interactionq1isq1oftenq1highq1forq1manufacturingq1processes,q1butq1lowq1forq1services.
Falseq1(Operationsq1inq1theq1serviceq1sector,q1moderate)
17. Productivityq1isq1moreq1difficultq1toq1improveq1inq1theq1serviceq1sector.
Trueq1(Theq1productivityq1challenge,q1moderate)
18. Manufacturingq1nowq1constitutesq1theq1largestq1economicq1sectorq1inq1postindustrialq1societies.
Falseq1(Operationsq1inq1theq1serviceq1sector,q1moderate)
19. Inq1theq1pastq1half-
century,q1theq1numberq1ofq1peopleq1employedq1inq1manufacturingq1hasq1moreq1orq1lessq1heldq1
steady,q1butq1eachq1manufacturingq1employeeq1isq1manufacturingq1aboutq120q1timesq1asq1muc
h.
Trueq1(Operationsq1inq1theq1serviceq1sector,q1easy)
20. Aq1knowledgeq1societyq1isq1oneq1thatq1hasq1migratedq1fromq1workq1basedq1onq1knowledgeq1t
oq1oneq1basedq1onq1manualq1work.
Falseq1(Theq1productivityq1challenge,q1easy)
MULTIPLEq 1 CHOICE
21. Atq1Hardq1Rockq1Café,q1tasksq1thatq1reflectq1operationsq1orq1operationsq1managementq1include
a. designingq1meals
b. testingq1mealsq1(recipes)
c. analyzingq1mealsq1forq1theq1costq1ofq1ingredients
d. preparingq1employeeq1schedules
e. allq1ofq1theq1above
eq1(Globalq1companyq1profile,q1easy)
22. Anq1operationsq1taskq1performedq1atq1Hardq1Rockq1Caféq1is
a. borrowingq1fundsq1toq1buildq1aq1newq1restaurant
b. advertisingq1changesq1inq1theq1restaurantq1menu
c. calculatingq1restaurantq1profitq1andq1loss
d. preparingq1employeeq1schedules
e. allq1ofq1theq1above
dq1(Globalq1companyq1profile,q1moderate)
4
