IAED ETC CERTIFICATION TEST QUESTIONS
The acronym CAD stands for what - Answer -Computer Aided Dispatch
The technology that has reduce TDD/TTY is - Answer -Text to 911
What does CYMBALS stand for - Answer -Color, year, make/model, body style,
accessories, license, state
ANI and ALI stand for - Answer -Automatic Number Identification, Automatic Location
Identification
Clear speech - Answer -The speech used when multiple agencies work together does
not include codes or acronyms
The first info collected is - Answer -Address, ask them to repeat it back
3rd part caller - Answer -Someone who sees it and calls it in but has no relationship or
further information for the incident
Gap theory - Answer -Silence that causes anxiety during a call can be filled with an
explanation as to what the call taker is doing
Hysteria threshold - Answer -The point when a caller looses all control and is no longer
capable of following instructions
Repetitive persistence - Answer -Saying the exact thing over and over with an
instruction and a reason
Dispatch danger zones - Answer -Errors and omissions that may lead to complaints
and law suits
Wake effect collisions - Answer -An accident caused by an emergency vehicle but does
not directly involve the vehicle
Four hallmarks of distress - Answer -Persistent feeling of fatigue, Loss of motivation for
the job, Negativity, Persistent cynicism
Four essential elements of - Answer -Duty, breach of duty, causation
Detrimental reliance - Answer -Legal term that describes the liability of the department
because of promised help that was not provided
Traffic obstruction - Answer -Grizzly bear causing traffic problems
The acronym CAD stands for what - Answer -Computer Aided Dispatch
The technology that has reduce TDD/TTY is - Answer -Text to 911
What does CYMBALS stand for - Answer -Color, year, make/model, body style,
accessories, license, state
ANI and ALI stand for - Answer -Automatic Number Identification, Automatic Location
Identification
Clear speech - Answer -The speech used when multiple agencies work together does
not include codes or acronyms
The first info collected is - Answer -Address, ask them to repeat it back
3rd part caller - Answer -Someone who sees it and calls it in but has no relationship or
further information for the incident
Gap theory - Answer -Silence that causes anxiety during a call can be filled with an
explanation as to what the call taker is doing
Hysteria threshold - Answer -The point when a caller looses all control and is no longer
capable of following instructions
Repetitive persistence - Answer -Saying the exact thing over and over with an
instruction and a reason
Dispatch danger zones - Answer -Errors and omissions that may lead to complaints
and law suits
Wake effect collisions - Answer -An accident caused by an emergency vehicle but does
not directly involve the vehicle
Four hallmarks of distress - Answer -Persistent feeling of fatigue, Loss of motivation for
the job, Negativity, Persistent cynicism
Four essential elements of - Answer -Duty, breach of duty, causation
Detrimental reliance - Answer -Legal term that describes the liability of the department
because of promised help that was not provided
Traffic obstruction - Answer -Grizzly bear causing traffic problems
