,TEST BANK FOR Managing Quality Integrating the Supply Chain, 7th Edition
e. e. e. e. e. e. e. e. e. e. e.
Thomase.Foster,e.Johne.W.e.Gardn
er
Chaptere.1:e . Differinge.Perspectivese.one.Quality
Multiplee.Choice
1) Whiche.ise.truee.ofe.perspectivese.one.quality?
a) Understandinge.thate.differente.definitionse.ande.dimensionse.ofe.qualitye.existe.allowse.measurese.t
oe.bee.takene.toe.providee.ae.goode.basise.fore.communicatione.ande.planning.
b) Whilee.perspectivese.maye.vary,e.managers‟e.beliefse.ofe.qualitye.typicallye.aligne.welle.withe.thosee.he
lde.bye.moste.customers.
c) Thee.contingencye.viewe.ofe.qualitye.managemente.acknowledgese.thate.differinge.qualitye.perspect
ivese.exist,e.bute.thesee.differinge.perspectivese.aree.minimale.acrosse.variouse.organizations.
d) Thee.systemse.viewe.ofe.qualitye.primarilye.emphasizese.qualitye.characteristicse.ofe.producte.attributes
e.ande.design.
Answer:e . a
Reference:e.Whate.ise.Quality/Whye.Doese.ite.Mattere.thate.Differente.Definitionse.ofe.Qualitye.
Existe.Level:e . Medium
2) Whiche.ofe.thee.followinge.ise.note.ae.qualitye.dimensione.identifiede.bye.Davide.Garvine.ofe.thee.H
arvarde.Schoole.ofe.Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
e.Answer:e.a
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensionse.L
evel:e.Easy
3) Whiche.paire.belowe.accuratelye.representse.onee.ofe.Davide.Garvin‟se.eighte.producte.qualitye.dimensions?
a) Aesthetics/basede.upone.ae.rangee.ofe.tolerancee.ine.design.
b) Durability/easee.ofe.repaire.fore.ae.product.
c) Conformance/numerice.dimensionse.ofe.producte.performance.
d) Reliability/attributese.thate.supplemente.basice.performanc
e.e.Answer:e . c
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensionse.L
evel:e.Medium
4) “Tolerance”e.ine.conformancee.referse.to
a) weare.ande.teare.one.productse.beforee.producte.failuree.occurs.
b) allowablee.variationse.frome.producte.designe.specifications.
c) normalizede.coste.over-runse.one.custome.designe.work.
d) nonee.ofe.thee.above
.e.Answer:e . b
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensions
,Level:e.Medium
5) Threee.marketinge.professorse.frome.Texase.Ae.ande.Me.University,e.Parasuraman,e.Zeithamel,e.ande.B
erry,e.publishede.ae.widely-
recognizede.sete.ofe.servicee.qualitye.dimensionse.thate.includee.whiche.ofe.thee.following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features.
e.Answer:e.c
Reference:e.Whate.ise.Quality/Servicee.Qualitye.Dimensionse.Le
vel:e.Easy
6) Accordinge.toe.Texase.Ae.ande.Me.professorse.Parasuraman,e.Zeithamel,e.ande.Berry,e.thee.servicee.q
ualitye.dimensione.ofe.“assurance”e.referse.to
a) caring,e.individualizede.attentione.frome.employeese.whene.providinge.service.
b) promptnesse.ine.providinge.servicee.toe.customers.
c) employees‟e.abilitye.toe.inspiree.truste.ande.confidencee.whene.providinge.service.
d) alle.thee.above
.e.Answer:e . c
Reference:e . Whate.ise.Quality/Servicee.Qualitye.Dimensionse.L
evel:e.Medium
7) Differinge.functionale.perspectivese.one.qualitye.include:
a) operations,e.engineering,e.marketing,e.strategice.management,e.financial,e.ande.humane.resources.
b) define,e.measure,e.analyze,e.improve,e.ande.control.
c) consulting,e.administrative,e. compartmentalized,e. ande. controle. pluralistic.
d) management,e.assurance,e.ande.contro
l.e.Answer:e . a
Reference:e . Differinge.Functionale.Perspectivese.one.Qualitye.L
evel:e.Easy
8) Whiche.ise.truee.aboute.“supplye.chains”e.ande.“supplye.chaine.management?”
a) Thee.concepte.ofe.thee.“valuee.chains”e.grewe.oute.ofe.thee.theorye.thate.supplye.chainse.cane.bee.ma
nagede.effectively.
b) Humane.resource,e.accounting,e.ande.informatione.systeme.functionse.aree.thee.primarye.participantse.i
ne.ane.organization‟se.supplye.chain.
c) “Supplye.chain”e.referse.toe.ae.processe.beginninge.withe.ideae.generation,e.includese.producte.desig
ne.ande.evaluation,e.ande.concludese.withe.thee.implementatione.phase.
d) Supplye.chaine.managemente.hase.becomee.importante.becausee.ofe.qualitye.improvemente.ande.
coste.savingse.opportunities.
Answer:e . d
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ae.Supplye.Chaine.Perspectivee.
Level:e.Medium
, 9) Ae.companye.ise.experiencinge.ae.reliabilitye.concerne.withe.shipping.e.Ine.ae.supplye.chain,e.shippin
ge.ande.logisticse.are:
a) upstreame.activities,e.ande.thee.concerne.coulde.bee.addressede.withe.suppliere.developmente.activities.
b) coree.activities,e.ande.thee.concerne.requirese.investigatione.withine.eache.activitye.ine.thee.supplye.chain.
c) downstreame.activities,e.ande.thee.concerne.requirese.investigatione.intoe.handling,e.packaging,e.an
d/ore.transportation.
d) coree.activities,e.ande.thee.concerne.shoulde.bee.addressede.withine.thee.productione.func
tion.e.Answer:e . c
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ae.Supplye.Chaine.Perspectivee.
Level:e.Medium
10) Engineerse.applye.statisticale.thinkinge.toe.thee.probleme.ofe.producte.reliability.e.Ife.ae.pro
ducte.subcomponente.hase.ae.highe.probabilitye.ofe.failure,e.whate.solutione.maye.bee.ap
plied?
a) Conversion.
b) Redundancy.
c) Concurrency.
d) Efficiency.
e.Answer:e . b
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ane.Engineeringe.Perspectivee.
Level:e.Medium
11) Concurrente.engineeringe.referse.to
a) Ae.methodologye.employede.toe.slowe.producte.designe.ande.productione.withe.thee.goale.ofe.impr
ovinge.quality.
b) Ae.backupe.systeme.thate.ise.employede.ife.ae.componente.ore.systeme.hase.ae.highe.probabilitye.ofe.failure.
c) Ae.methode.thate.differentiatese.betweene.commone.causee.variatione.ande.speciale.causee.variation.
d) Ae.systeme.whereine.producte.design,e.development,e.ande.evaluatione.activitiese.cane.occure.ate.thee.
samee.time.
Answer:e.d
Reference:e.Differinge.Functionale.Perspectivese.one.Quality/Ane.Engineeringe.Perspectivee.L
evel:e . Medium
12) Thee.viewe.thate.producte.qualitye.ise.thee.resulte.ofe.interactione.ofe.severale.variables,e.suche.ase.mac
hines,e.labor,e.procedures,e.planning,e.ande.management,e.ise.moste.relatede.toe.whiche.perspective
:
a) engineering.
b) operations.
c) humane.resources.
d) financial.
e.Answer:e.b
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ane.Operationse.Perspecti
vee.Level:e.Easy
e. e. e. e. e. e. e. e. e. e. e.
Thomase.Foster,e.Johne.W.e.Gardn
er
Chaptere.1:e . Differinge.Perspectivese.one.Quality
Multiplee.Choice
1) Whiche.ise.truee.ofe.perspectivese.one.quality?
a) Understandinge.thate.differente.definitionse.ande.dimensionse.ofe.qualitye.existe.allowse.measurese.t
oe.bee.takene.toe.providee.ae.goode.basise.fore.communicatione.ande.planning.
b) Whilee.perspectivese.maye.vary,e.managers‟e.beliefse.ofe.qualitye.typicallye.aligne.welle.withe.thosee.he
lde.bye.moste.customers.
c) Thee.contingencye.viewe.ofe.qualitye.managemente.acknowledgese.thate.differinge.qualitye.perspect
ivese.exist,e.bute.thesee.differinge.perspectivese.aree.minimale.acrosse.variouse.organizations.
d) Thee.systemse.viewe.ofe.qualitye.primarilye.emphasizese.qualitye.characteristicse.ofe.producte.attributes
e.ande.design.
Answer:e . a
Reference:e.Whate.ise.Quality/Whye.Doese.ite.Mattere.thate.Differente.Definitionse.ofe.Qualitye.
Existe.Level:e . Medium
2) Whiche.ofe.thee.followinge.ise.note.ae.qualitye.dimensione.identifiede.bye.Davide.Garvine.ofe.thee.H
arvarde.Schoole.ofe.Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
e.Answer:e.a
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensionse.L
evel:e.Easy
3) Whiche.paire.belowe.accuratelye.representse.onee.ofe.Davide.Garvin‟se.eighte.producte.qualitye.dimensions?
a) Aesthetics/basede.upone.ae.rangee.ofe.tolerancee.ine.design.
b) Durability/easee.ofe.repaire.fore.ae.product.
c) Conformance/numerice.dimensionse.ofe.producte.performance.
d) Reliability/attributese.thate.supplemente.basice.performanc
e.e.Answer:e . c
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensionse.L
evel:e.Medium
4) “Tolerance”e.ine.conformancee.referse.to
a) weare.ande.teare.one.productse.beforee.producte.failuree.occurs.
b) allowablee.variationse.frome.producte.designe.specifications.
c) normalizede.coste.over-runse.one.custome.designe.work.
d) nonee.ofe.thee.above
.e.Answer:e . b
Reference:e . Whate.ise.Quality/Producte.Qualitye.Dimensions
,Level:e.Medium
5) Threee.marketinge.professorse.frome.Texase.Ae.ande.Me.University,e.Parasuraman,e.Zeithamel,e.ande.B
erry,e.publishede.ae.widely-
recognizede.sete.ofe.servicee.qualitye.dimensionse.thate.includee.whiche.ofe.thee.following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features.
e.Answer:e.c
Reference:e.Whate.ise.Quality/Servicee.Qualitye.Dimensionse.Le
vel:e.Easy
6) Accordinge.toe.Texase.Ae.ande.Me.professorse.Parasuraman,e.Zeithamel,e.ande.Berry,e.thee.servicee.q
ualitye.dimensione.ofe.“assurance”e.referse.to
a) caring,e.individualizede.attentione.frome.employeese.whene.providinge.service.
b) promptnesse.ine.providinge.servicee.toe.customers.
c) employees‟e.abilitye.toe.inspiree.truste.ande.confidencee.whene.providinge.service.
d) alle.thee.above
.e.Answer:e . c
Reference:e . Whate.ise.Quality/Servicee.Qualitye.Dimensionse.L
evel:e.Medium
7) Differinge.functionale.perspectivese.one.qualitye.include:
a) operations,e.engineering,e.marketing,e.strategice.management,e.financial,e.ande.humane.resources.
b) define,e.measure,e.analyze,e.improve,e.ande.control.
c) consulting,e.administrative,e. compartmentalized,e. ande. controle. pluralistic.
d) management,e.assurance,e.ande.contro
l.e.Answer:e . a
Reference:e . Differinge.Functionale.Perspectivese.one.Qualitye.L
evel:e.Easy
8) Whiche.ise.truee.aboute.“supplye.chains”e.ande.“supplye.chaine.management?”
a) Thee.concepte.ofe.thee.“valuee.chains”e.grewe.oute.ofe.thee.theorye.thate.supplye.chainse.cane.bee.ma
nagede.effectively.
b) Humane.resource,e.accounting,e.ande.informatione.systeme.functionse.aree.thee.primarye.participantse.i
ne.ane.organization‟se.supplye.chain.
c) “Supplye.chain”e.referse.toe.ae.processe.beginninge.withe.ideae.generation,e.includese.producte.desig
ne.ande.evaluation,e.ande.concludese.withe.thee.implementatione.phase.
d) Supplye.chaine.managemente.hase.becomee.importante.becausee.ofe.qualitye.improvemente.ande.
coste.savingse.opportunities.
Answer:e . d
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ae.Supplye.Chaine.Perspectivee.
Level:e.Medium
, 9) Ae.companye.ise.experiencinge.ae.reliabilitye.concerne.withe.shipping.e.Ine.ae.supplye.chain,e.shippin
ge.ande.logisticse.are:
a) upstreame.activities,e.ande.thee.concerne.coulde.bee.addressede.withe.suppliere.developmente.activities.
b) coree.activities,e.ande.thee.concerne.requirese.investigatione.withine.eache.activitye.ine.thee.supplye.chain.
c) downstreame.activities,e.ande.thee.concerne.requirese.investigatione.intoe.handling,e.packaging,e.an
d/ore.transportation.
d) coree.activities,e.ande.thee.concerne.shoulde.bee.addressede.withine.thee.productione.func
tion.e.Answer:e . c
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ae.Supplye.Chaine.Perspectivee.
Level:e.Medium
10) Engineerse.applye.statisticale.thinkinge.toe.thee.probleme.ofe.producte.reliability.e.Ife.ae.pro
ducte.subcomponente.hase.ae.highe.probabilitye.ofe.failure,e.whate.solutione.maye.bee.ap
plied?
a) Conversion.
b) Redundancy.
c) Concurrency.
d) Efficiency.
e.Answer:e . b
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ane.Engineeringe.Perspectivee.
Level:e.Medium
11) Concurrente.engineeringe.referse.to
a) Ae.methodologye.employede.toe.slowe.producte.designe.ande.productione.withe.thee.goale.ofe.impr
ovinge.quality.
b) Ae.backupe.systeme.thate.ise.employede.ife.ae.componente.ore.systeme.hase.ae.highe.probabilitye.ofe.failure.
c) Ae.methode.thate.differentiatese.betweene.commone.causee.variatione.ande.speciale.causee.variation.
d) Ae.systeme.whereine.producte.design,e.development,e.ande.evaluatione.activitiese.cane.occure.ate.thee.
samee.time.
Answer:e.d
Reference:e.Differinge.Functionale.Perspectivese.one.Quality/Ane.Engineeringe.Perspectivee.L
evel:e . Medium
12) Thee.viewe.thate.producte.qualitye.ise.thee.resulte.ofe.interactione.ofe.severale.variables,e.suche.ase.mac
hines,e.labor,e.procedures,e.planning,e.ande.management,e.ise.moste.relatede.toe.whiche.perspective
:
a) engineering.
b) operations.
c) humane.resources.
d) financial.
e.Answer:e.b
Reference:e . Differinge.Functionale.Perspectivese.one.Quality/Ane.Operationse.Perspecti
vee.Level:e.Easy
