NURS 105 Exam 6 Questions with Correct Answers Latest 2025-2026
active listening - Answers Listening attentively with the whole person—mind, body, and spirit. It
includes listening for main and supportive ideas; acknowledging and responding; giving
appropriate feedback; and paying attention to the other person's total communication, including
the content, intent, and feelings expressed.
Assertiveness - Answers Assertiveness allows you to express feelings and ideas without
judging or hurting others. Assertive behavior includes intermittent eye contact; nonverbal
communication that reflects interest, honesty, and active listening; spontaneous verbal
responses with a confident voice; and culturally sensitive use of touch and space. An assertive
nurse communicates self-assurance; communicates feelings; takes responsibility for choices;
and is respectful of others' feelings, ideas, and choices (Stuart, 2009; Townsend, 2009).
Assertive behavior increases self-esteem and self-confidence, increases the ability to develop
satisfying interpersonal relationships, and increases goal attainment. Assertive individuals
make decisions and control their lives more effectively than nonassertive individuals. They deal
with criticism and manipulation by others, learn to say no, set limits, and resist intentionally
imposed guilt. Assertive responses contain "I" messages such as "I want," "I need," "I think," or "I
feel"
autonomy - Answers Ability or tendency to function independently
channel - Answers Method used in the teaching-learning process to present content: visual,
auditory, taste, smell. In the communication process a method used to transmit a message:
visual, auditory, touch.
communication
communication - Answers Ongoing, dynamic series of events that involves the transmission of
meaning from sender to receiver.
empathy - Answers Understanding and acceptance of a person's feelings and the ability to
sense the person's private world.
environment - Answers All of the many factors (e.g., physical and psychological) that influence
or affect the life and survival of a person.
feedback - Answers Process in which the output of a given system is returned to the system.
interpersonal communication - Answers Exchange of information between two persons or
among persons in a small group.
interpersonal Variables - Answers Communication that occurs within an individual (i.e., people
"talk with themselves" silently or form an idea in their own mind).
message
,Information sent or expressed by sender in the communication process.
message - Answers Information sent or expressed by sender in the communication process.
metacommunication - Answers Dependent not only on what is said but also on the relationship
to the other person involved in the interaction. It is a message that conveys the sender's attitude
toward self and the message and the attitudes, feelings, and intentions toward the listener.
nonverbal communication - Answers Communication using expressions, gestures, body posture,
and positioning rather than words.
perceptual biases - Answers human tendencies that interfere with accurately perceiving and
interpreting messages from others. People often assume that others think, feel, act, react, and
behave as they would in similar circumstances. They tend to distort or ignore information that
goes against their expectations, preconceptions, or stereotypes (Beebe et al., 2010). By thinking
critically about personal communication habits, you learn to control these tendencies and
become more effective in interpersonal relationships
public communication - Answers Interaction of one individual with large groups of people.
receiver - Answers Person to whom message is sent during the communication process.
referent - Answers Factor that motivates a person to communicate with another individual.
sender - Answers Person who initiates interpersonal communication by conveying a message.
Small group communication - Answers When nurses work on committees, lead patient support
groups, form research teams, or participate in patient care conferences, they use a small-group
communication process. Small groups are most effective when they are cohesive and
committed and have an appropriate meeting place with suitable seating arrangements (Arnold
and Boggs, 2011). A nurse's role varies with the function of a group. He or she frequently
coordinates the group, provides recognition and acceptance of the contributions of each group
member, and provides encouragement and motivation to help the group meet its goals
Symbolic Communication - Answers Good communication requires awareness of symbolic
communication, the verbal and nonverbal symbolism used by others to convey meaning. Art and
music are forms of symbolic communication used by nurses to enhance understanding and
promote healing. Lane (2006) found that creative expressions such as art, music, and dance
have a healing effect on patients. Patients reported decreased pain and a greater sense of joy
and hope.
sympathy - Answers Concern, sorrow, or pity felt by the nurse for the patient. Sympathy is a
subjective look at another person's world that prevents a clear perspective of all sides of the
issues confronting that person
therapeutic communication - Answers Process in which the nurse consciously influences a
,patient or helps the patient to a better understanding through verbal and/or nonverbal
communication.
Transpersonal communication - Answers is interaction that occurs within a person's spiritual
domain. Study of the influence of religion and spirituality has increased dramatically in recent
years, and ongoing research helps us understand the role of nurses in addressing a patient's
spiritual needs (Pesut et al., 2008). Many people use prayer, meditation, guided reflection,
religious rituals, or other means to communicate with their "higher power." Nurses have a
responsibility to assess a patient's spiritual needs and intervene to meet those needs
verbal communication - Answers Sending of messages from one individual to another or to a
group of individuals through the spoken word.
Communication is a powerful therapeutic tool and an essential nursing skill that influences
others and achieves positive health outcomes - Answers ...
Desired outcomes for patients with impaired verbal communication include increased
satisfaction with interpersonal interactions, the ability to send and receive clear messages, and
attention to and accurate interpretation of verbal and nonverbal cues. - Answers ...
Effective interdisciplinary communication is essential to provide safe transitions and care. -
Answers ...
Effective communication is critical in promoting collaboration and teamwork providing patient-
centered care - Answers ...
Critical thinking facilitates communication through creative inquiry, focused self-awareness and
awareness of others, purposeful analysis, and control of perceptual biases - Answers ...
Communication is most effective when the receiver and sender accurately perceive the meaning
of one another's messages. - Answers ...
The sender's and receiver's physical and developmental status, perceptions, values, emotions,
knowledge, sociocultural background, roles, and environment all influence message
transmission. - Answers ...
Effective verbal communication requires appropriate intonation, clear and concise phrasing,
proper pacing of statements, and proper timing and relevance of a message. - Answers ...
Effective nonverbal communication complements and strengthens the message conveyed by
verbal communication. - Answers ...
Nurses use intrapersonal, interpersonal, transpersonal, small-group, and public interaction to
achieve positive change and health goals - Answers ...
Nurses strengthen helping relationships by establishing trust, empathy, autonomy,
, confidentiality, and professional competence. - Answers ...
Effective communication techniques are facilitative and tend to encourage the other person
from openly expressing ideas, feelings, or concerns. - Answers ...
Ineffective communication techniques are inhibiting and tend to block the other person's
willingness to openly express ideas, feelings, or concerns. - Answers ...
Blend social and informational interactions with therapeutic communication techniques to help
your patients explore feelings and manage health issues - Answers ...
Older adults with sensory, motor, or cognitive impairments require the adaptation of
communication techniques to compensate for their loss of function and special needs. -
Answers ...
Patients with impaired verbal communication require special consideration and alterations in
communication techniques to facilitate sending, receiving, and interpreting messages. -
Answers ...
1. The nurse summarizes the conversation with the patient to determine if the patient has
understood him or her. This is what element of the communication process?
A) Referent
B) Channel
C) Environment
D) Feedback - Answers Feedback is the message the receiver returns that indicates
understanding. By summarizing what the patient has said, the nurse can determine if the
message was received accurately.
2. Mrs. Jones states that she gets anxious when she thinks about giving herself insulin. How do
you use your understanding of intrapersonal communication to help with this?
A) Provide her the opportunity to practice drawing up insulin
B) Coach her to give herself positive messages about her ability to do this
C) Bring her written material that clearly describes the steps of insulin administration
D) Use therapeutic communication to help her express her feeling about giving herself an
injection - Answers B
Intrapersonal communication is self-talk. The other options may help her better understand
insulin administration or deal with her anxiety, but they do not involve intrapersonal
communication.
active listening - Answers Listening attentively with the whole person—mind, body, and spirit. It
includes listening for main and supportive ideas; acknowledging and responding; giving
appropriate feedback; and paying attention to the other person's total communication, including
the content, intent, and feelings expressed.
Assertiveness - Answers Assertiveness allows you to express feelings and ideas without
judging or hurting others. Assertive behavior includes intermittent eye contact; nonverbal
communication that reflects interest, honesty, and active listening; spontaneous verbal
responses with a confident voice; and culturally sensitive use of touch and space. An assertive
nurse communicates self-assurance; communicates feelings; takes responsibility for choices;
and is respectful of others' feelings, ideas, and choices (Stuart, 2009; Townsend, 2009).
Assertive behavior increases self-esteem and self-confidence, increases the ability to develop
satisfying interpersonal relationships, and increases goal attainment. Assertive individuals
make decisions and control their lives more effectively than nonassertive individuals. They deal
with criticism and manipulation by others, learn to say no, set limits, and resist intentionally
imposed guilt. Assertive responses contain "I" messages such as "I want," "I need," "I think," or "I
feel"
autonomy - Answers Ability or tendency to function independently
channel - Answers Method used in the teaching-learning process to present content: visual,
auditory, taste, smell. In the communication process a method used to transmit a message:
visual, auditory, touch.
communication
communication - Answers Ongoing, dynamic series of events that involves the transmission of
meaning from sender to receiver.
empathy - Answers Understanding and acceptance of a person's feelings and the ability to
sense the person's private world.
environment - Answers All of the many factors (e.g., physical and psychological) that influence
or affect the life and survival of a person.
feedback - Answers Process in which the output of a given system is returned to the system.
interpersonal communication - Answers Exchange of information between two persons or
among persons in a small group.
interpersonal Variables - Answers Communication that occurs within an individual (i.e., people
"talk with themselves" silently or form an idea in their own mind).
message
,Information sent or expressed by sender in the communication process.
message - Answers Information sent or expressed by sender in the communication process.
metacommunication - Answers Dependent not only on what is said but also on the relationship
to the other person involved in the interaction. It is a message that conveys the sender's attitude
toward self and the message and the attitudes, feelings, and intentions toward the listener.
nonverbal communication - Answers Communication using expressions, gestures, body posture,
and positioning rather than words.
perceptual biases - Answers human tendencies that interfere with accurately perceiving and
interpreting messages from others. People often assume that others think, feel, act, react, and
behave as they would in similar circumstances. They tend to distort or ignore information that
goes against their expectations, preconceptions, or stereotypes (Beebe et al., 2010). By thinking
critically about personal communication habits, you learn to control these tendencies and
become more effective in interpersonal relationships
public communication - Answers Interaction of one individual with large groups of people.
receiver - Answers Person to whom message is sent during the communication process.
referent - Answers Factor that motivates a person to communicate with another individual.
sender - Answers Person who initiates interpersonal communication by conveying a message.
Small group communication - Answers When nurses work on committees, lead patient support
groups, form research teams, or participate in patient care conferences, they use a small-group
communication process. Small groups are most effective when they are cohesive and
committed and have an appropriate meeting place with suitable seating arrangements (Arnold
and Boggs, 2011). A nurse's role varies with the function of a group. He or she frequently
coordinates the group, provides recognition and acceptance of the contributions of each group
member, and provides encouragement and motivation to help the group meet its goals
Symbolic Communication - Answers Good communication requires awareness of symbolic
communication, the verbal and nonverbal symbolism used by others to convey meaning. Art and
music are forms of symbolic communication used by nurses to enhance understanding and
promote healing. Lane (2006) found that creative expressions such as art, music, and dance
have a healing effect on patients. Patients reported decreased pain and a greater sense of joy
and hope.
sympathy - Answers Concern, sorrow, or pity felt by the nurse for the patient. Sympathy is a
subjective look at another person's world that prevents a clear perspective of all sides of the
issues confronting that person
therapeutic communication - Answers Process in which the nurse consciously influences a
,patient or helps the patient to a better understanding through verbal and/or nonverbal
communication.
Transpersonal communication - Answers is interaction that occurs within a person's spiritual
domain. Study of the influence of religion and spirituality has increased dramatically in recent
years, and ongoing research helps us understand the role of nurses in addressing a patient's
spiritual needs (Pesut et al., 2008). Many people use prayer, meditation, guided reflection,
religious rituals, or other means to communicate with their "higher power." Nurses have a
responsibility to assess a patient's spiritual needs and intervene to meet those needs
verbal communication - Answers Sending of messages from one individual to another or to a
group of individuals through the spoken word.
Communication is a powerful therapeutic tool and an essential nursing skill that influences
others and achieves positive health outcomes - Answers ...
Desired outcomes for patients with impaired verbal communication include increased
satisfaction with interpersonal interactions, the ability to send and receive clear messages, and
attention to and accurate interpretation of verbal and nonverbal cues. - Answers ...
Effective interdisciplinary communication is essential to provide safe transitions and care. -
Answers ...
Effective communication is critical in promoting collaboration and teamwork providing patient-
centered care - Answers ...
Critical thinking facilitates communication through creative inquiry, focused self-awareness and
awareness of others, purposeful analysis, and control of perceptual biases - Answers ...
Communication is most effective when the receiver and sender accurately perceive the meaning
of one another's messages. - Answers ...
The sender's and receiver's physical and developmental status, perceptions, values, emotions,
knowledge, sociocultural background, roles, and environment all influence message
transmission. - Answers ...
Effective verbal communication requires appropriate intonation, clear and concise phrasing,
proper pacing of statements, and proper timing and relevance of a message. - Answers ...
Effective nonverbal communication complements and strengthens the message conveyed by
verbal communication. - Answers ...
Nurses use intrapersonal, interpersonal, transpersonal, small-group, and public interaction to
achieve positive change and health goals - Answers ...
Nurses strengthen helping relationships by establishing trust, empathy, autonomy,
, confidentiality, and professional competence. - Answers ...
Effective communication techniques are facilitative and tend to encourage the other person
from openly expressing ideas, feelings, or concerns. - Answers ...
Ineffective communication techniques are inhibiting and tend to block the other person's
willingness to openly express ideas, feelings, or concerns. - Answers ...
Blend social and informational interactions with therapeutic communication techniques to help
your patients explore feelings and manage health issues - Answers ...
Older adults with sensory, motor, or cognitive impairments require the adaptation of
communication techniques to compensate for their loss of function and special needs. -
Answers ...
Patients with impaired verbal communication require special consideration and alterations in
communication techniques to facilitate sending, receiving, and interpreting messages. -
Answers ...
1. The nurse summarizes the conversation with the patient to determine if the patient has
understood him or her. This is what element of the communication process?
A) Referent
B) Channel
C) Environment
D) Feedback - Answers Feedback is the message the receiver returns that indicates
understanding. By summarizing what the patient has said, the nurse can determine if the
message was received accurately.
2. Mrs. Jones states that she gets anxious when she thinks about giving herself insulin. How do
you use your understanding of intrapersonal communication to help with this?
A) Provide her the opportunity to practice drawing up insulin
B) Coach her to give herself positive messages about her ability to do this
C) Bring her written material that clearly describes the steps of insulin administration
D) Use therapeutic communication to help her express her feeling about giving herself an
injection - Answers B
Intrapersonal communication is self-talk. The other options may help her better understand
insulin administration or deal with her anxiety, but they do not involve intrapersonal
communication.
