Which of the following is often used to measure the impact of a
process improvement project on business results?
A DOE
B CTQ
C ROI
D FMEA - ANSWERS-C
The components of an Implementation Plan are the Solution
Statement, the Work Plan, a Budget and Resource Plan, and a...
A Risk Assessment.
B Current Reality Tree.
C Future Reality Tree.
D Affinity Diagram. - ANSWERS-A
Non-tangible savings, such as cost avoidance and increased customer
satisfaction, are called...
A hard savings.
B soft savings.
C bottom line savings.
D asset based savings. - ANSWERS-B
When using a u Chart, "u" refers to which of the following terms?
,A Unit Count
B Unit Percentage
C Per Unit
D Sample Unit - ANSWERS-C
The symbol X-bar refers to which one of the following terms?
A Percentage
B Standard Deviation
C Sample Average
D Range - ANSWERS-C
Which type of Control Chart should be used to monitor the number of
defects per unit?
A Attribute
B Variables - ANSWERS-A
Which one of the following Control Charts would be used to monitor
Attribute Data?
A p Chart
B X-bar and S Chart
C X-bar and R Chart - ANSWERS-A
Which type of data is plotted on a p Chart?
A Attribute Data
,B Variables Data - ANSWERS-A
Which type of data is plotted on a c Chart?
A Attribute Data
B Variables Data - ANSWERS-A
Which type of data is plotted on an X-bar and S Chart?
A Attribute Data
B Variables Data - ANSWERS-B
When using an X and MR Chart, MR refers to which one of the
following terms?
A Mean Range
B Moving Range
C Median Range
D Maximum Range - ANSWERS-B
Which type of Control Chart should be used to monitor the diameter
of a pipe?
A Attribute
B Variables - ANSWERS-B
Which type of Control Chart should be used to monitor the percent
defective parts in a sample?
A Attribute
, B Variables - ANSWERS-A
A critical tool to ensure that the gains from the project are maintained
over time is the...
A Solution Selection Matrix.
B ongoing root cause analysis.
C management status meetings.
D Control Plan. - ANSWERS-D
There are three types of reactions in a Reaction Plan. They are...
A 1) simplify, 2) eliminate, and 3) standardize.
B 1) documentation, 2) communication, and 3) training.
C 1) pictures, 2) flowcharts, and 3) diagrams.
D 1) the compensation action, 2) a corrective action, and 3)
prevention. - ANSWERS-D
In the second part of the Control phase, the team focuses on closing
the project. This includes...
A forming, storming, norming, and performing.
B collecting data from key points in the process, developing a Control
Plan, and creating a reaction and re-evaluation strategy to ensure the
Control Plan is current.
C completing the documentation, handing the project off to the
process owner, and leveraging the lessons learned across the
organization.