HSMT 2103 EXAM TWO UNCC UPDATED ACTUAL Questions and CORRECT Answers

HSMT 2103 EXAM TWO UNCC UPDATED
ACTUAL Questions and CORRECT
Answers
What is an organization? - CORRECT ANSWER -A social entity
Goal directed
Deliberately structured
An activity system
Is linked to its env't


What are "soft" skills? - CORRECT ANSWER -An organizational behavior that consists
of PEOPLE skills


What are thinking skills?


Note : Think CRPDM - CORRECT ANSWER -Critical thinking
Reasoning
Problem solving
Decision making
Mental flexibility


What are list some socio-emotional skills?


Note : Think ITESS - CORRECT ANSWER -Interpersonal relations
Teamwork
Empathy
Self-awareness
Self-discipline

,Define organizational behavior. - CORRECT ANSWER -{The study of how and why
people behave at work}




Draws on many other disciplines likes psychology (social & industrial) & sociology,
communication, anthropology, and neuroscience


What are the 3 levels of organizational behavior?


Note : Think IGC - CORRECT ANSWER -#1: Individual
Assumptions, perceptions, and personalities


#2: Group (between individuals)
Leadership, teamwork, decision making, power, conflict


#3: Collective (within the organization)
Organization of work, structure of authority, power of relationships, the culture of the
organization, etc.


How does thinking drive behavior?


Note : Think PCA - CORRECT ANSWER -Preconscious : Beliefs , Preconceptions


Conscious: Aware thinking, Social cues


Actions: Decisions, Behaviors


Note: Cognition is concerned with preconscious and conscious thinking.

, Define cognition - CORRECT ANSWER -The mental process of thinking; processing
info; perceiving and noticing info; creating meaning of the info


Define social cognition: - CORRECT ANSWER -How we understand & process social
situations


Define emotions: - CORRECT ANSWER -Feelings towards people, things, and events
(implicit in all cognition)


What are the 4 major features of thinking?


Note : Think PMSD - CORRECT ANSWER -Mental Representation- infrastructure that
guides feelings


Perception & Information Processing- noticing and integrating new info


Decisions- thinking speed creates a bias


Social Cognition- thinking habits, how we perceive & judge others


Define mental representation: - CORRECT ANSWER -(something that reps your
knowledge/beliefs)


Templates that organize info & experience and underline knowledge, beliefs, and assumptions.


o Examples: schema, mental models, mindsets


Define Schema: - CORRECT ANSWER -General knowledge & expectations about a
concept